BSOD Occuring During Sleep

danhinze · 28 Jan 2016

Win 7 Pro Machine accessed via RDS. Whenever machine is logged into, the machine has recovered from a BSOD. Machine is used for a specific task so no known new software has been installed with the exception of windows updates. Software that is used relies on older version of Java and cannot be updated. Below is the Problem signature and dm log collector files are attached.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002AE033C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

**axe0** · 29 Jan 2016

Both the crashes have been caused by the Conexant audio drivers.
Check Dell for driver updates or reinstall the drivers.

Code:

*** WARNING: Unable to verify timestamp for CHDRT64.sys
*** ERROR: Module load completed but symbols could not be loaded for CHDRT64.sys
0: kd> lmvm CHDRT64
start             end                 module name
fffff880`05642000 fffff880`057d1000   CHDRT64  T (no symbols)           
    Loaded symbol image file: CHDRT64.sys
    Image path: \SystemRoot\system32\drivers\CHDRT64.sys
    Image name: CHDRT64.sys
    Timestamp:        Wed May 04 09:34:21 2011 (4DC1017D)
    CheckSum:         0019056E
    ImageSize:        0018F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

danhinze · 17 Feb 2016

Thanks for the follow up on this. The driver has been updated. However, we have run into another BSOD. This time the only known is that is happened on a Saturday when no one was on the PC. The debug info is below and the log collector files are attached.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002A8099C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

**axe0** · 17 Feb 2016

Either Windows Update has installed a different version which downgraded the driver or the driver isn't updated.
Same driver causing the crash, same driver date.
Product Support | Dell US

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffffffffffffd0, 2, 1, fffff80002a9d33c}

*** WARNING: Unable to verify timestamp for CHDRT64.sys
*** ERROR: Module load completed but symbols could not be loaded for CHDRT64.sys
Probably caused by : CHDRT64.sys ( CHDRT64+7bc3b )

Followup: MachineOwner

0: kd> lmvm CHDRT64
start             end                 module name
fffff880`0565c000 fffff880`057eb000   CHDRT64  T (no symbols)           
    Loaded symbol image file: CHDRT64.sys
    Image path: \SystemRoot\system32\drivers\CHDRT64.sys
    Image name: CHDRT64.sys
    Timestamp:        Wed May 04 09:34:21 2011 (4DC1017D)
    CheckSum:         0019056E
    ImageSize:        0018F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

danhinze · 17 Feb 2016

Great! Thanks for the info.