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Windows 7: BSOD when Browsing.

31 Jan 2016   #1
Whizzhard

Windows 7 x64
 
 
BSOD when Browsing.

Hi,

I am having BSOD regularly now, I'm guessing its related to driver verifier which I ran recently.
I don't play game on my system so that is out and I get BSOD when using my system for normal things people do with system like browsing or reading etc. I'm suspecting my AV Bitdefender Internet Security though.

CHKDSK did not report any hard disk error, I'm yet to run Memtest but I don't think I have any memory problems.

BlueScreenView identifies IFXTPM.SYS and NetWsw02.sys as the culprit.
Let me also add this, I ran SFC /Scannow like a week back, it reported some errors which it was unable to fix.

I have a HP 850 G1 running windows 7.
I tried using the dm log collector, all it did was created an empty zip file on my desktop after running the CMD script.

Thank you




Attached Files
File Type: rar Minidump.rar (135.3 KB, 2 views)
My System SpecsSystem Spec
.
31 Jan 2016   #2
axe0

Windows 10 Pro
 
 

IFXTPM I'm not sure about what this driver is but the netwsw02 is the wifi driver

Please check HP for driver updates for everything and also check your Windows Update if it is updated (can't check it )
My System SpecsSystem Spec
31 Jan 2016   #3
Whizzhard

Windows 7 x64
 
 

IFXTPM.sys is the driver for Infineon Trusted Platform Module and its driver year reads 2007.

My BIOS has a newer version, maybe that will fix my BSOD.

Windows is updated as at this morning. I actually installed the OS on the first week of this month which is why its surprising I am getting BSOD this early.

Thanks for your response.
My System SpecsSystem Spec
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31 Jan 2016   #4
axe0

Windows 10 Pro
 
 

Best to uninstall/update/reinstall the Infineon Trusted Platform for stability.
Drivers that are older than the release date of the OS only give problems.
My System SpecsSystem Spec
31 Jan 2016   #5
Whizzhard

Windows 7 x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Best to uninstall/update/reinstall the Infineon Trusted Platform for stability.
Drivers that are older than the release date of the OS only give problems.
I will try to reinstall although that is the last known release year for the TPM driver, it has not been updated ever since.
My System SpecsSystem Spec
31 Jan 2016   #6
Whizzhard

Windows 7 x64
 
 

Quick update

I tried uninstalling the TPM driver but each time I uninstall it, it causes a BSOD.

I have done it like twice now so I'm sure about this.

Please what do you experts suggest I do next.
My System SpecsSystem Spec
31 Jan 2016   #7
axe0

Windows 10 Pro
 
 

To what is this driver related? You need to remove the related stuff to remove the driver.
My System SpecsSystem Spec
31 Jan 2016   #8
Whizzhard

Windows 7 x64
 
 

The TPM I believe is on the motherboard, which means I have to open up the system.

It's a security device for software/firmware hash verification and I don't even think I'm suppose to remove it.
My System SpecsSystem Spec
01 Feb 2016   #9
axe0

Windows 10 Pro
 
 

Then you might want to check your laptop manufacturer for updates, I can't because I don't have enough information of your system to check for updates.
My System SpecsSystem Spec
02 Feb 2016   #10
Whizzhard

Windows 7 x64
 
 

I disabled driver verifier and updated the BIOS. I have enabled verifier again this morning but no BSOS so far.

I will update the thread in the next few days, I hope its not a false positive.
My System SpecsSystem Spec
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