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Windows 7: BSOD almost every time when wake from sleep

05 Feb 2016   #1
superfly71

Windows 7 x64
 
 
BSOD almost every time when wake from sleep

Hi,

I recently started getting BSOD every time I wake from sleep.

The blue screen error says BAD_POOLER_CALLER.

The only new hardware I added was the hard disk I replaced 4 months ago.

Attached is the dump and system information.

Appreciate your kind help.

Thank you.




Attached Files
File Type: zip SUPERFLY71-HP-Fri_05_02_2016_154811_91.zip (1.06 MB, 3 views)
My System SpecsSystem Spec
.
05 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi superfly71.

There are two different crash dumps with two totally different bugcheck codes. But what you have stated here is very important:
Quote:
I recently started getting BSOD every time I wake from sleep.
Based on the situation, I would suggest you to try two things at the beginning of the troubleshooting process.

First, Uninstall Virtual Clone Drive. It has an impact on these type of sleep caused BSODs.

Second, Change the power option for the HDD. Follow Power Plan Settings - Change and come upto the point 5.B. Expand the "Hard Disk", set the "turn off hard disk after" to zero minutes.

See how it goes. Let us know the results alongwith any further BSOD dump occurred after doing these two.
_______________________________________________
Code:
BugCheck C2, {99, fffff8a009a46010, 0, 0}

Probably caused by : fltmgr.sys ( fltmgr!DeleteNameCacheNodes+143 )

Followup:     MachineOwner
---------
Code:
BugCheck 50, {fffffcd05d074120, 0, fffff80002eabea5, 7}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup:     MachineOwner
---------
My System SpecsSystem Spec
05 Feb 2016   #3
axe0

Windows 10 Pro
 
 

Don't forget to update your installation
Most systems have a few 100 hotfixes installed, updating improves security, performance, stability and fixes several problems.
Code:
Hotfix(s):                 24 Hotfix(s) Installed.
My System SpecsSystem Spec
.

06 Feb 2016   #4
superfly71

Windows 7 x64
 
 
Seems to be fine now

Thank you Arc and Axe0 for your kind advices.

The problem seems to be resolved now after I installed the following driver updates from Windows Update.

MediaTek, Inc. - WLAN - Ralink RT3090 802.11b/g/n WiFi Adapter
Realtek - Network - Realtek PCIe FE Family Controller
Synaptics - Input - Synaptics PS/2 Port TouchPad

And the following updates

Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685811)
Update for User-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685813)

I have also heeded Arc's advice to uninstall VirtualCloneDrive. I have had some bad experiences with it before and I don't know why I installed it in the first place

I am on my 6th wake from sleep and no problems so far
My System SpecsSystem Spec
06 Feb 2016   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by superfly71 View Post
I am on my 6th wake from sleep and no problems so far
My System SpecsSystem Spec
10 Feb 2016   #6
superfly71

Windows 7 x64
 
 
Just got the blue screen again

Hi guys,

This time the BSOD occurred during shut down of the system

The BlueScreenView tool indicates that it is a failure due to discache.sys.

I think it is a problem with the hard disk because that is the only hardware I added to the machine 4 months ago.

Please see attached dump file.

Thank you.


Attached Files
File Type: zip 021016-27144-01.zip (33.6 KB, 1 views)
My System SpecsSystem Spec
10 Feb 2016   #7
axe0

Windows 10 Pro
 
 

Upload a new zip from the DM Log Collector.
My System SpecsSystem Spec
10 Feb 2016   #8
superfly71

Windows 7 x64
 
 
Here it is

Hi guys,

Here's the zip from DM log collector


Attached Files
File Type: zip SUPERFLY71-HP-Wed_10_02_2016_172651_35.zip (1.20 MB, 1 views)
My System SpecsSystem Spec
10 Feb 2016   #9
axe0

Windows 10 Pro
 
 

Update your system.
Code:
Hotfix(s):                 26 Hotfix(s) Installed.
Replace AVG with MSE
Code:
fffff880`09bfc1c8  fffff880`040e29ceUnable to load image avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0xf9ce
My System SpecsSystem Spec
11 Feb 2016   #10
superfly71

Windows 7 x64
 
 
It seems to be stable now

Hi,

I did a Windows update and installed all updates.

I uninstalled AVG antivirus and replaced it with MSE.

So far no problems

Thanks!
My System SpecsSystem Spec
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 BSOD almost every time when wake from sleep




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