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Windows 7: BSOD when taking a system image of C: OS

07 Feb 2016   #11
Scottyboy99

Windows 7 Ultimate 64 bit
 
 

I clicked there but it's all blank. No temperature monitored or anything like that. Maybe my HD doesn't support that feedback. I guess SSDs are better for that feedback?

I will try and muster some confidence for the photos. Or may try and get someone proficient to do that for me at some point. If a cable was dodgy or lose wouldn't it be an all or nothing scenario.

I was wondering, I have mapped drives for my NAS drives and a USB hard drive connected my router. They are just X, Y and Z. If one of these was dodgy could that somehow unsettled the process. I think it's completely unlikely but worth putting out there.


My System SpecsSystem Spec
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07 Feb 2016   #12
axe0

Windows 10 Pro
 
 

Your hard drive does support it, you can easily find HDTune pictures of your hard drive when you search "ST9750420AS hdtune" (without quotes)

It sounds to me like some parts of your hard drive are damaged and thus unreadable.

HDTune works proper on your SSD?

Quote:
If one of these was dodgy could that somehow unsettled the process.
It could cause problems yes.
My System SpecsSystem Spec
07 Feb 2016   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good going through the troubleshooting process. If you guys dont mind I would like to add one more point.

Scottyboy99, please check which SSD firmware version is installed to the OCZ-CACHE-SYNAPSE. If it is below version 4.9.0.634, update it from Here.
Quote   Quote: Originally Posted by Anthony
Go to device manager right click the SSD drive > properties > details tab > click hardware ids from the property tab, and there it is:

My System SpecsSystem Spec
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07 Feb 2016   #14
Scottyboy99

Windows 7 Ultimate 64 bit
 
 

Hi, thanks. The cache SSD is old tech. It's latest firmware is 2.25 on their site. I guess it's a very specific firmware type given the cache SSD nature of how it works. I haven't quite got the latest version though. But the synapse is disabled at the moment after uninstalling the dataplex software that does the caching (a requirement of wanting to image) so effectively OS is just using the seagate HD at the moment. The only thing I've really done to the system of any note since last successful image and restore is install Hauppauge capture software and drivers for my game capture device. I guess it's unlikely but is it worth uninstalling these and trying to image again? The software works fine as does the device when plugged in via USB

Thanks,
Wayne
My System SpecsSystem Spec
07 Feb 2016   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Scottyboy99 View Post
But the synapse is disabled at the moment after uninstalling the dataplex software that does the caching (a requirement of wanting to image)
If memory caching is disabled, the SSD should be shown in the my computer window with any other drive letter than C. But apparently you have C only as storage.

Caching will be effectively disabled after removing the RAID mode IRST.
Code:
Intel(R) Mobile Express Chipset SATA RAID Controller
But that will need a change in the BIOS setup followed by a clean reinstall on AHCI mode controller.

The said driver is very old, too.
Code:
c:\windows\system32\drivers\iastor.sys (10.0.0.1046, 427.02 KB (437,272 bytes), 12/04/2011 04:03)
If there is no caching, it is better to get rid of this thing.

Quote   Quote: Originally Posted by Scottyboy99 View Post
so effectively OS is just using the seagate HD at the moment.
The HDD is running out of spare storage capacity, too.
Code:
Model    ST9750420AS
Size    698.64 GB (750,153,761,280 bytes)
Partition    Disk #0, Partition #2
Partition Size    679.07 GB (729,141,862,400 bytes)
Code:
Drive    C:
Size    679.07 GB (729,141,858,304 bytes)
Free Space    72.34 GB (77,676,318,720 bytes)
It might be a reason behind the issue during backup process.
My System SpecsSystem Spec
07 Feb 2016   #16
axe0

Windows 10 Pro
 
 

Quote:
I guess it's unlikely but is it worth uninstalling these and trying to image again?
I would say that it is worth it.

Was the device connected when your system crashed?
My System SpecsSystem Spec
07 Feb 2016   #17
Scottyboy99

Windows 7 Ultimate 64 bit
 
 

No, it wasn't connected. But it's the only thing added in recent times other than normal windows updates or iTunes when it gets an update.

The HD is pretty full but it's been like this for a long time. At one time it was as low as 60 gb left but I freed space by deleting some media as I figured I should keep at the very least 10% free. Imaging was still working ok at that time. But I will try and delete some more media, i reckon I can get another 10-20 gb back. I back up my documents, pics and media in triplicate across various USB hard drives and NAS drives so it wouldn't be too much of an issue
My System SpecsSystem Spec
07 Feb 2016   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Modern backup device is cloud. Like OneDrive.
My System SpecsSystem Spec
07 Feb 2016   #19
Scottyboy99

Windows 7 Ultimate 64 bit
 
 

Ok understood. I will try and free some space and uninstall the stuff relating to the hauppauge device just in case. I'm not a fan of cloud storage. I don't like being at the mercy of the likes of MS and apple and everything working as it should but I guess I should try and embrace it slightly more. The main aim of the image is not to undo all the years of work with game installs, patching, setting up games explorer with all the nice info and box art among other things. I dread to think of how many hours I've put in over the years! So unfortunately this is why I am so keen to have the comfort of an image should anything happen.

I may have to face upto facts soon though that the HD might be at the start of a fail. I guess it's 5 years old now so could happen although over the years we've had computers run for far longer. I think my dad is still happily using our old xp machine as it enters its 13th year of ownership.

I really appreciate both you guys chipping in. I will ponder my next steps and report back for sure. I am still dabbling with the idea of trying to open the case up and having a look although it won't mean a great deal to me. I am hoping where possible to avoid this stress though

Cheers, Wayne
My System SpecsSystem Spec
07 Feb 2016   #20
Scottyboy99

Windows 7 Ultimate 64 bit
 
 

I managed to get rid of over 60 gb of data/media from my HD this evening. So I know have 134 gb free out of 679 gb. I'll try another image with my fingers crossed tomorrow evening. Normal use the PC is great, I don't think I ever had a BSOD in 5 years til now with the imaging. Anyway I'll update this thread hopefully later tomorrow
My System SpecsSystem Spec
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 BSOD when taking a system image of C: OS




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