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Windows 7: BSOD after launching bluestack

09 Feb 2016   #1
ducky29

Windows 7 Professional 64bit
 
 
BSOD after launching bluestack

This is the second time im having a BSOD while launching Bluestack so I decided to post here for help.
Edit: I tried again to open it and I immediately got a BSOD.
IRQL_GT_ZERO_AT_SYSTEM_SERVICE

Technical information
STOP
0x0000004A (0x0000000076F7132A, 0x00000000000000, 0xFFFFF880044A8B60 )




Attached Files
File Type: zip ARDI-PC-09_02_16_174252_90.zip (1.75 MB, 6 views)
My System SpecsSystem Spec
.
09 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

Also, based on the bugcheck code, it would be good to test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes. Let us see a camera snap of the memtest86+ screen.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
My System SpecsSystem Spec
11 Feb 2016   #3
ducky29

Windows 7 Professional 64bit
 
 

I tried adding the reg key but it still didn't record the minidump.
Is there any other way to record it?
My System SpecsSystem Spec
.

12 Feb 2016   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Free up the startup and see if it can be able to get a crash dump.
  1. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  2. Select the “Startup” tab.
  3. Deselect all items other than the antivirus.
  4. Apply > OK
  5. Accept then restart.
Also dont forget about the memtest86+ previously suggested.
My System SpecsSystem Spec
14 Feb 2016   #5
ducky29

Windows 7 Professional 64bit
 
 

Still the same problem , it dosen't record the minidump.
Also I tested the ram , 7 and a half passes.
Image http://i.imgur.com/SrET9vT.jpg
My System SpecsSystem Spec
14 Feb 2016   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Next time take a camera snap of the BSOD screen and upload it here?

We need at least some info to toubleshoot it.
My System SpecsSystem Spec
22 Feb 2016   #7
ducky29

Windows 7 Professional 64bit
 
 

My System SpecsSystem Spec
23 Feb 2016   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It says that the dump is recorded.
BSOD after launching bluestack-2016-02-23_212540.jpg
So it should be there.

It would not be very easy to track down the exact cause of the BSOD without seeing a crash dump.
A 0x4A is a memory related issue. When the RAM test shows no error, then it must be some driver causing it. And it is not very possible to track down the driver without checking the dumps.


My System SpecsSystem Spec
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