Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC working fine in safe mode but crashes (BSOD) in normal mode

10 Feb 2016   #1
amitshahc

windows 7
 
 
PC working fine in safe mode but crashes (BSOD) in normal mode

Hello,

From last 2 days I am facing constant crash in windows 7 normal mode (Lenovo notebook G580). but when I do boot the pc in safe mode with networking, crash never occurs. I am posting this thread in safe mode only from the same laptop. I have dmp file generated using verifier. and the same with provided exe here. I will try to upload both. I think some driver is causing the crash but can't find which one. please help to resolve this as I hope must not be the hard disk issue.




Attached Files
File Type: zip AMIT-PC-Wed_10_02_2016_215941_24.zip (2.06 MB, 8 views)
My System SpecsSystem Spec
.
10 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by amitshahc View Post
I think some driver is causing the crash but can't find which one.
The thread title gives the exact impression. And it was a good step to enable verifier.

Now disable verifier.

Then ....
Update the SplitCam product: SplitCam free webcam software for video streaming and adding cool webcam effects

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus (MSC) and the touchpad driver SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Then run the laptop normally. Let us see any further BSOD crash dump after doing it.
My System SpecsSystem Spec
10 Feb 2016   #3
amitshahc

windows 7
 
 

Hello Arc,

Thanks for quick reply. I am still facing the crash issue.

I disabled the verifier. also I already uninstalled splitcam driver from device manager and I don't think I need it in nearest future so not going to reinstall it. also had uninstalled realtek audio, video, display drivers as well as youcam driver. but those got automatically updated with alternatives by the system. also I have disabled many startup items, may be you can check in new dump file.


Attached Files
File Type: zip AMIT-PC-Wed_10_02_2016_234347_45.zip (2.06 MB, 16 views)
My System SpecsSystem Spec
.

10 Feb 2016   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Amit.

There is no new crash dump files.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

If still the crashes dont record any dump, take a camera snap of the BSOD screen and upload it here. Those onscreen codes will give us some info at least.

About the startup items, no other ones are needed to be there than MSC and SynTPEnh. Feel free to disable the rest.
My System SpecsSystem Spec
10 Feb 2016   #5
amitshahc

windows 7
 
 

Hi Arc,

Thanks for the reply.
I will follow the instructions and try it tonight reaching back home, and let you know the results asap.
My System SpecsSystem Spec
11 Feb 2016   #6
amitshahc

windows 7
 
 

Hi Arc, there is some good news and bad news.

bad news is that, after downloading the reg file and installing it, crashed happened but no new file created inside that folder.
good news is that, some how there were 2 files already there created yesterday, may be using verifier, I don't know.
2nd good news is I have managed to take the snap of the blue screen that I am uploading here too with those dump files. please have a look.


Attached Files
File Type: zip Minidump.zip (2.10 MB, 2 views)
My System SpecsSystem Spec
11 Feb 2016   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Amit.

Though the dumps were already checked previously, but the camera snap gives us some information.

It is a stop 0cF4 BSOD, which may not always create dumps by its own nature. So the logic for not having new dumps are also there.

In most of the cases the 0xF4 BSODs are disk related issue. And yours a Seagate disk.

Test the disk using Seatools. Take both the Short Generic and Long Generic tests. Let us know the results.
SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
12 Feb 2016   #8
amitshahc

windows 7
 
 

Hi Arc,

It's now gone.. My laptop can't even boot now. it gives only 2 options
1. some boot up repair system
2. start windows normally

1st option ends up with failure
2nd crashes immediately after starting windows screen.

these all happened after I finished up seatools for windows and tried to go for seatools for DOS as suggested after each end of test results. I know the hard disk is completely gone and must replace it, though I am attaching the last snaps I took.

can you suggest how should I proceed with buying new hard drive may be some good brand or higher capacity or new technology. also please let me know what to do with my Windows OS? where can I find the legitimate copy as I have the valid OEM key.


Attached Files
File Type: zip seatoolErrors.zip (1.79 MB, 2 views)
My System SpecsSystem Spec
12 Feb 2016   #9
amitshahc

windows 7
 
 

one more thing, I tried to create bootup disk using of seatools for dos using windwos32diskImager. updated the boot orders in bios even selected manually the usb from boot order while booting up. but never it booted from USB.

using Windows 7 USB DVD download tool I tried to write seatools for dos ISO to usb. it said is not valid ISO.
same thing if I write the WindowsOS iso using same tool, it worked and pc booted with usb.

so why seatool for dos not booting up using usb? I am thinking to reinstall the windows and run seatool for dos.
My System SpecsSystem Spec
12 Feb 2016   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Seatools for windows made one thing clear that the HDD is failing. You should replace it. Any 2.5" HDD will go good with it. Computers - Buy Computers Online at Best Prices in India (I buy all my stuff from that place)

OEM licenses are tagged with the motherboard, so changing the HDD will not affect anything.

You can download the Windows 7 ISO from here: https://www.microsoft.com/en-in/soft...nload/windows7, by providing your key. But your next post gives a clear hint that you already have it.

About non-booting seatools for DOS: I hope you did the steps for win32diskimager properly in the option two of SeaTools for DOS and Windows - How to Use. But still it will not boot, because your storage controller mode is AHCI.
Code:
Name    Intel(R) 7 Series Chipset Family SATA AHCI Controller
DOS cannot read AHCI, so to boot from seatools for DOS, You have to follow the Caution for AHCI Storage Controller.

Seatools for DOS will be a good attempt if the HDD is still repairable. But if it also fails, then you will not have any other way but dumping the HDD and replacing it with another one (based on the error screenshots you have uploaded).
My System SpecsSystem Spec
Reply

 PC working fine in safe mode but crashes (BSOD) in normal mode




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD only occurs in normal mode, Works fine on safe mode.
Everytime i open my pc up in normal mode, it seems to restart itself within a few seconds to a few minutes, It tends to happen when i open up a program like Chrome. I',m currently on safe mode with networking and have done registry cleaners, updated video card drivers and looked for viruses, yet...
BSOD Help and Support
BSOD BCCode 50. freezes in normal mode, works fine in safe mode
laptop has been randomly freezing. cursor disappears no keyboard function. only thing to do is manual shutdown. Now getting a BSOD error 50. any help?
BSOD Help and Support
BSOD when trying to boot in normal mode, safe mode works fine
My Toshiba satellite will only boot in safe mode tried sfc/scannow getting this message Windows resource protection found corrupt files but was unable to fix some of them. I've tried a system restore but that wasnt very successful either, if I uploaded the CBS log of the scan could someone...
BSOD Help and Support
BSOD in Normal mode but works fine in Safe mode
Recently purchased this all in one PC on second hand. It initially had Windows 7 Home Premium 64 bit Japanese OS. I installed Windows 7 Ultimate 32 bit English OS after purchasing and installed the Drivers from the DVD which came along with the PC. Ran windows update till date. But got BSOD many...
BSOD Help and Support
BSOD in normal mode (various errors), Runs fine in Safe Mode
I'm not sure what causes my BSOD. The errors range from BAD_POOL_HEADER to ntfs.sys to drivers-something. I am currently running Safe Mode with Networking and things seem stable. I ran Anti-malware (nothing found), VIPRErescuescanner (nothing), fakereanfix (didn't help), ComboFix (probably...
BSOD Help and Support
Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load
I need some help please as I do not know where to start. I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work. Now, it's happened again without me doing a Windows Update and I cannot get into...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 10:20.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App