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Windows 7: BSOD caused by video played on Steam

10 Feb 2016   #1
panag

Windows 7 Professional 64bit
 
 
BSOD caused by video played on Steam

Hi all,

Every time I try to play a video on steam my pc crashes. I think the error is related to hal.dll but I'm not sure. I have install a fresh copy of windows and update all the drivers (including BIOS) but the problem still exists. I have also check the CPU temperature using prime95.
I am starting to suspect a hardware issue but I don't want to change something before I'm sure. Any help will be very much appreciated.

Thank you.




Attached Files
File Type: zip PANOS-PC-10_02_2016_184428_51.zip (833.5 KB, 4 views)
My System SpecsSystem Spec
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10 Feb 2016   #2
Pauly

Win7 Ultimate X64
 
 

Had a scan through your dumps and they are all 0x124 errors which relates to hardware complaining and causing the crash
Unfortunately the error output of them all is "Internal unclassified" so as with most 124 errors there is no way to tell a finite cause

Have a read through this thread and try the suggestions Stop 0x124 - what it means and what to try

Your error could be caused by anything from a bad driver or bad overclock to an actual hardware fault, unfortunately its pretty much a case of trial and error to rule out as many possibilities as you can
My System SpecsSystem Spec
10 Feb 2016   #3
Pauly

Win7 Ultimate X64
 
 

For troubleshooting I would recommend you clear your startup and uninstall KIS and use something else like MSSE & uninstall speedfan

Heres some hardware test links that may help

Disk Check
Hardware - Stress Test With Prime95
RAM - Test with Memtest86+
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
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10 Feb 2016   #4
panag

Windows 7 Professional 64bit
 
 

Thanks for the quick reply. I have check the thread you suggested. I also unistall the speedfan and KIS but I have the same issue. I also have tried all the hardware test programs you suggested. I think it is time to start changing components.
Any suggestions which one goes first (ram, motherboard.....)
My System SpecsSystem Spec
11 Feb 2016   #5
Laith

Windows 10 Professional x64
 
 

Try to reset your BIOS settings and see if that helps.
If you haven't stressed your hardware, here are the tools to do it:

Furmark, if the temps goes too high stop the test. Video Card - Stress Test with Furmark

MemTest86+ for 8 passes, It must be MemTest86+. RAM - Test with Memtest86+

SeaTools(DO NOT RUN FOR SSDS) SeaTools for DOS and Windows - How to Use

Prime95, if the temps goes too high stop the test. Hardware - Stress Test With Prime95

Test the volts of the PSU using HWInfo, download the correct version and open it. After you've opened it click Sensors-only and run. Now scroll down to the power section and screenshot the power section.

Speecy, to see if you are overheating Speccy - Advanced System Information Tool
My System SpecsSystem Spec
11 Feb 2016   #6
Pauly

Win7 Ultimate X64
 
 

^^ Agreed

Bios update/bios reset is important as is PSU voltages
My System SpecsSystem Spec
13 Feb 2016   #7
panag

Windows 7 Professional 64bit
 
 

Hi,

Thanks for the suggestions. I have updated and reset my Bios with no result. I also check the voltages....I check with another motherboard + CPU combo and the problem was gone. The problem is that I used an Intel lga 2011 cpu so I coundn't chech my prossecor and my motherboard separately. Therefore, the problem is with the motherboard or the CPU.
Between the motherboard and CPU which one do you thing may be the root of this BSOD?

Thanks.
My System SpecsSystem Spec
13 Feb 2016   #8
Pauly

Win7 Ultimate X64
 
 

How did Prime run ??
My System SpecsSystem Spec
13 Feb 2016   #9
panag

Windows 7 Professional 64bit
 
 

I run prime95 + furmark at the same time for 20 min with no problem.
My System SpecsSystem Spec
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