computer is unable to shutdown, gives error 0x0000007E


  1. hao19
    Posts : 10
    Windows 7 Ultimate x64
       New #1

    computer is unable to shutdown, gives error 0x0000007E


    This is a clean installation of windows 7 and yet I still get a blue screen every time my laptop reboot/shutdown

    computer specs: HP Pavilion 17-g084ca Product Specifications | HP® Customer Support
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Just to mention, all drivers and software from HP are meant for Windows 8.1, you can't simply install Windows 7 because there is no support for Windows 7.
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  4. hao19
    Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    axe0 said:
    Just to mention, all drivers and software from HP are meant for Windows 8.1, you can't simply install Windows 7 because there is no support for Windows 7.
    ok, but I have one question, why is the microsoft watchdog timer stopped and how can I start it

    https://i.imgur.com/aQgaBSM.png
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    I can't answer the question why it is stopped, because I don't know what code 10 means.
    For the question how to start it you need to be at another part of this forum or someone else is able to answer it.

    A watchdog timer problem could sometimes be related to bluescreens, but that is not the case now.
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