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Windows 7: BSOD on ntkrnlmp.exe

17 Feb 2016   #1
yadeki

Windows 7 Pro x64
 
 
BSOD on ntkrnlmp.exe

Hello,

I have a laptop where I get this BSOD on the ntkrnlmp.exe. I cannot find what is wrong.
Can someone help me troubleshoot this please?

Thanks in advance!




Attached Files
File Type: zip ZV0000704-wo_17_02_2016__95241,89.zip (2.17 MB, 4 views)
My System SpecsSystem Spec
.
18 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have enabled driver verifier which caught Citrix as the guilty.
Code:
BugCheck C9, {23e, fffff8800484b790, fffff980152e2e10, 1}

Unable to load image \SystemRoot\system32\DRIVERS\ctxusbm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ctxusbm.sys
*** ERROR: Module load completed but symbols could not be loaded for ctxusbm.sys
Probably caused by : ctxusbm.sys ( ctxusbm+16790 )

Followup:     MachineOwner
---------
So if possible let it go, at least as a test basis.

But a non-verifier dump points to Lenovo HDD utility driver; which is a factory bloatware.
Code:
fffff880`073cad58  fffff880`01e0223dUnable to load image \SystemRoot\System32\DRIVERS\Apsx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Apsx64.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys
 Apsx64+0x223d
So I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #19
Quote:
19. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
My System SpecsSystem Spec
18 Feb 2016   #3
yadeki

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by Arc View Post
But a non-verifier dump points to Lenovo HDD utility driver; which is a factory bloatware.
Code:
fffff880`073cad58  fffff880`01e0223dUnable to load image \SystemRoot\System32\DRIVERS\Apsx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Apsx64.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys
 Apsx64+0x223d
Hello Arc,

Thank you very much!
How did you get to the non-verified dump? I have a few other laptops that have BSOD and found nothing more when investigating the dump file via WinDbg. Especially the above warning and error is interesting to know, but I never got to that point.

Thanks.


I already upgraded the Citrix receiver for the ctxusbm.sys BSOD.
My System SpecsSystem Spec
.

18 Feb 2016   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by yadeki View Post
How did you get to the non-verified dump?
Not non-verified but non-verifier enabled.
My System SpecsSystem Spec
19 Feb 2016   #5
yadeki

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by Arc View Post
But a non-verifier dump points to Lenovo HDD utility driver; which is a factory bloatware.
Code:
fffff880`073cad58  fffff880`01e0223dUnable to load image \SystemRoot\System32\DRIVERS\Apsx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Apsx64.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys
 Apsx64+0x223d
Hello Arc,

Thank you. Can you help me getting to the above point?
If I open the crashdump and use "!analyze -v" than I don't get the above information. I get this.

Code:
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000000000004, Memory contents of the pool block
Arg4: fffff8a0039cab50, Address of the block of pool being deallocated
Am I missing some commands? I have a few other laptops with BSOD so I don't want to create a forum post for each of the BSOD.
My System SpecsSystem Spec
19 Feb 2016   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by yadeki View Post

Thank you. Can you help me getting to the above point?
I am sorry mate, I dont have that much time nowadays. I just get some little time to come to this forum and I try to help other members out of it. Teaching debugging techniques is very time consuming, and it is not unique in most of the cases.
My System SpecsSystem Spec
19 Feb 2016   #7
yadeki

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by yadeki View Post

Thank you. Can you help me getting to the above point?
I am sorry mate, I dont have that much time nowadays. I just get some little time to come to this forum and I try to help other members out of it. Teaching debugging techniques is very time consuming, and it is not unique in most of the cases.
Do you maybe know a useful manual I can read? I cannot find any useful thing on google...
The help in WinDbg is not that clear.

Many thanks already for your help!
My System SpecsSystem Spec
19 Feb 2016   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Here are some documents which are having some (a little) advanced windbg techniques: http://www.sevenforums.com/crash-lockup-debug-how/
My System SpecsSystem Spec
21 Feb 2016   #9
yadeki

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Here are some documents which are having some (a little) advanced windbg techniques: http://www.sevenforums.com/crash-lockup-debug-how/
Ok thank you!

The thing is that on these clients I usually get BSOD on 'ntkrnlmp.exe' which I cannot get deeper on it. I never have the situation like in the tutorials where you have the answer already in the "Probably caused by: xxx.sys".
My System SpecsSystem Spec
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 BSOD on ntkrnlmp.exe




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