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Windows 7: BSOD randomly when browsing IE 11

18 Feb 2016   #1
oldroadfan

Win 7 Home Premium 64 bit
 
 
BSOD randomly when browsing IE 11

The wife uses IE 11 as her main browser and at least a few times per week, we get the BSOD when browsing Facebook and other sites on IE 11.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CD-PC
System Manufacturer Gateway
System Model SX2370
System Type x64-based PC
Processor AMD A6-3620 APU with Radeon(tm) HD Graphics, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P01-A3, 11/21/2011
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name cd-PC\cd
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.46 GB
Available Physical Memory 2.99 GB
Total Virtual Memory 10.9 GB
Available Virtual Memory 6.54 GB
Page File Space 5.46 GB
Page File C:\pagefile.sys

Please let me know what other info is needed. I do know that not all minidumps are captured, FWIW.

Thanks,
Dave




Attached Files
File Type: zip cdPC0218.zip.zip (55.0 KB, 25 views)
My System SpecsSystem Spec
.
19 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
19 Feb 2016   #3
oldroadfan

Win 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Thanks for the reply, Arc. Instructions were followed. What did I leave out?

I do see that I left out the dash between my PC name and the four x's in the example file name. Since the instructions did not say what the variable x in the four x's meant, I put in mmdd.
My System SpecsSystem Spec
.

19 Feb 2016   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Checked again, instructions are not followed.

Just do what is said in the supplied link, and nothing else.
My System SpecsSystem Spec
19 Feb 2016   #5
oldroadfan

Win 7 Home Premium 64 bit
 
 

Thanks again. I will try again tonight. Can you please give me some guidance where I went astray? What should I replace the X's with in the YourComputerName-xxxx.zip file name.

Appreciate it,
Dave
My System SpecsSystem Spec
19 Feb 2016   #6
Pauly

Win7 Ultimate X64
 
 

Your upload is missing all the files, please run the tool and wait for all files to be gathered then upload to your next post
My System SpecsSystem Spec
19 Feb 2016   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

See if this helps.

My System SpecsSystem Spec
20 Feb 2016   #8
oldroadfan

Win 7 Home Premium 64 bit
 
 

We will try this again. Thanks Essen for the video. Funny the instructions say to Double Click the file but in your video, you right clicked "run as Administrator." If this worked, that I was where "I" went wrong. Do the instructions need to be changed to say "run as admin?"


Attached Files
File Type: zip CD-PC-Sat_02_20_2016__15654_72.zip (251.3 KB, 8 views)
My System SpecsSystem Spec
20 Feb 2016   #9
axe0

Windows 10 Pro
 
 

There are more ways to get the same, some depend on the settings configured by the user.
You can
  1. single click (setting)
  2. double click (setting)
  3. right click and choose run as admin
They give the same result, but the 3rd is just another way to make sure the app runs as admin.
There are more ways, but there is no need to notice them.
My System SpecsSystem Spec
20 Feb 2016   #10
oldroadfan

Win 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
There are more ways to get the same, some depend on the settings configured by the user.
You can
  1. single click (setting)
  2. double click (setting)
  3. right click and choose run as admin
They give the same result, but the 3rd is just another way to make sure the app runs as admin.
There are more ways, but there is no need to notice them.
So, you had a chance to look at the zip file?

Yes, I understand that there are many ways to skin a cat but for some reason following the pinned, provided, double click instructions, did not work for me. I just wish that it didn't take 3 or 4 posts to tell me what I "did wrong." Great knowledge on the forum, I just have to learn how folks communicate here.
My System SpecsSystem Spec
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 BSOD randomly when browsing IE 11




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