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Windows 7: PC restarts when it goes to sleep

20 Feb 2016   #1
Sardar

Windows 7 Ultimate x64
 
 
PC restarts when it goes to sleep

Hi
I am uploading the minidump file. My pc restarts randomly when it goes to sleep i.e. when I come back after keeping it idle for sometime. I also performed the Intelburntest which says the test is successful. I am also uploading the screenshot of event viewer and bluescreen viewer. I bought this PC in December 2015




Attached Thumbnails
PC restarts when it goes to sleep-bluescreen-view.png   PC restarts when it goes to sleep-event-v.png  
Attached Files
File Type: zip 021816-23930-01.zip (166.2 KB, 0 views)
File Type: zip ADMIN-PC-20-Feb-16_145908_77.zip (1.61 MB, 2 views)
My System SpecsSystem Spec
.
20 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi. Can you reduce the RAM frequency from 1866 MHz to 1600 MHz and/or 1333 MHz, at least on a test basis? Also dont overclock any other hardware components like CPU or graphics.

Let us know how the computer runs after doing this.

OCing is the most frequent cause of a stop 0x124 BSOD.
_____________________________________________________
Code:
BugCheck 124, {0, fffffa801080b028, bf800000, 200401}

Probably caused by : GenuineIntel

Followup:     MachineOwner
---------
My System SpecsSystem Spec
20 Feb 2016   #3
Sardar

Windows 7 Ultimate x64
 
 

Hi Arc
Thanks for replying. I don't think I have overclocked any component. Also in the MIT/Advanced memory settings, memory Overclocking profiles has been disabled and memory frequency is picked in the system by default as 1867 MHz. You can see it in the attachment. Or, please show me the way to lower it.


Attached Files
File Type: zip 160221092330.zip (150.9 KB, 0 views)
My System SpecsSystem Spec
.

21 Feb 2016   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Sardar View Post
Or, please show me the way to lower it.
My System SpecsSystem Spec
22 Feb 2016   #5
Sardar

Windows 7 Ultimate x64
 
 

extreme memory profile is already disabled
My System SpecsSystem Spec
23 Feb 2016   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

What is the RAM speed as per the BIOS?
My System SpecsSystem Spec
23 Feb 2016   #7
Sardar

Windows 7 Ultimate x64
 
 

Ram speed was 1867 mhz. Now I have replaced the ram chips with speed of 1600 mhz with your advice . Let's see what happens.
My System SpecsSystem Spec
24 Feb 2016   #8
Sardar

Windows 7 Ultimate x64
 
 

Did not work.
when in sleep mode; if I move mouse, black screen only.
And this thing is not regular, It happens randomly when I am not working
My System SpecsSystem Spec
24 Feb 2016   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stop 0x124 is sleep mode only sounds a little odd to me. Stop ox124 is a hardware level issue. And, during sleep mode, the power state changes which affects the drivers.

I am checking a bit .... Does the power management menu of the BIOS look like this one?
PC restarts when it goes to sleep-2016-02-24_200715.jpg


My System SpecsSystem Spec
24 Feb 2016   #10
Sardar

Windows 7 Ultimate x64
 
 

Should I reinstall the windows or what should I do to resolve this issue.
Also how much will Ram speed lowering from 1866 to 1600 mhz will affect my system.
My System SpecsSystem Spec
Reply

 PC restarts when it goes to sleep




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