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Windows 7: I am getting BSODs at random interval

25 Feb 2016   #1
akkiswift

Windows 7 64 Bit
 
 
I am getting BSODs at random interval

Hi, I'm new to the forum.


Hi i have installed Origin and Need for speed MW on my laptop few days ago and after playing it for a few minutes it did experianced a system crash and BSOD followed by it.From that time now i am experiancing BSODs at random intervals.

I did everything, uninstalled all installed softwares on my laptop,Installed latest drivers,I have done hard disk and memory tests in BIOS it have passed in all of them, then installed windows 7 two times, but still i am getting BSODs.

Whenever i try to update a browser and open it(any browser firefox,chrome), laptop crashes and gives me BSOD,(I'm right now using a old version of firefox).

In safe mode or when i do disable display drivers it does not cause any BSODs.

Here is the screenshot of BSOD using Blue Screen View:




Here is the screenshot of blue screen:



What is the problem, please help me guys.


My System SpecsSystem Spec
.
25 Feb 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a graphics/display related issue. But you need to follow the Blue Screen of Death (BSOD) Posting Instructions .

Make a reply following it, then we can have a closer look.
My System SpecsSystem Spec
25 Feb 2016   #3
akkiswift

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
It is a graphics/display related issue. But you need to follow the Blue Screen of Death (BSOD) Posting Instructions .

Make a reply following it, then we can have a closer look.
Thank you for the reply.Here is the zip file of the BSOD


Attached Files
File Type: zip PC-Thu_02_25_2016_223428_24.zip (554.8 KB, 3 views)
My System SpecsSystem Spec
.

25 Feb 2016   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The data gives a hint that the graphics is failing, the dedicated AMD Radeon HD 7450M one.
Because the active display device is AMD Radeon(TM) HD 6480G, which is the APU, AMD A4-3305M APU with Radeon(tm) HD Graphics, 1900 Mhz, 2 Core(s), 2 Logical Processor(s).

Now, it is a laptop with dual graphics. Complicated thing. We can do very least here, but can take care about the driver.
Code:
   Driver Date/Size: 9/28/2011 18:15:26, 867328 bytes
First of all, search in HP for a display driver update. See how it goes.
The appropriate driver for the APU is here: Legacy
The appropriate driver for the GPU is here: Mobile
Those are two different drivers, and I am not very sure whether it will be a good idea to install those two. I will request for some more eyes in this thread.
My System SpecsSystem Spec
25 Feb 2016   #5
akkiswift

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
The data gives a hint that the graphics is failing, the dedicated AMD Radeon HD 7450M one.
Because the active display device is AMD Radeon(TM) HD 6480G, which is the APU, AMD A4-3305M APU with Radeon(tm) HD Graphics, 1900 Mhz, 2 Core(s), 2 Logical Processor(s).

Now, it is a laptop with dual graphics. Complicated thing. We can do very least here, but can take care about the driver.
Code:
   Driver Date/Size: 9/28/2011 18:15:26, 867328 bytes
First of all, search in HP for a display driver update. See how it goes.
The appropriate driver for the APU is here: Legacy
The appropriate driver for the GPU is here: Mobile
Those are two different drivers, and I am not very sure whether it will be a good idea to install those two. I will request for some more eyes in this thread.
There is a new driver update available in the HP website, I did updated it to that version, but it did resulted in unstable drivers, i did reverted back to the old stable drivers,if you'll say i will try to update them again.
My System SpecsSystem Spec
25 Feb 2016   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You can do one more thing .... opt for the windows suggested virus. Follow Device Installation Settings to do it.
My System SpecsSystem Spec
25 Feb 2016   #7
akkiswift

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
You can do one more thing .... opt for the windows suggested virus. Follow Device Installation Settings to do it.
I did, but still there is no success.

I don't know what is the problem.Can i get some help for my laptop?
My System SpecsSystem Spec
25 Feb 2016   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If no drivers worked there properly, then it is a problem with the display hardware; and that is complicated as I said earlier. Laptop's hardware is complicated itself, and you have dual/switchable graphics option.

It would be better if you take the laptop to a HP servicing center.
My System SpecsSystem Spec
27 Feb 2016   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

My two cents for what they are worth my Asus ROG has dual graphics and I was told that the machine runs on the integrated unit an Intel one I cannot remember what exactly it is right now - until the going gets tough and then the GTX 860 NVidia cuts in maybe there is a problem there in the take over point??.

For the virus issue I would be trying this Kaspersky Rescue Disk 10
My System SpecsSystem Spec
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 I am getting BSODs at random interval




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