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Windows 7: BSOD for last couple weeks, almost always when FF open

26 Feb 2016   #1
scottparat

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 
BSOD for last couple weeks, almost always when FF open

Sorry, my first time here. Hope I've given all the info you need.

I have an older hp Hewlett-Packard h8-1114 2.00

Windows 7, has run great. Recently installed Acronis 2016, not sure if that's the problem.

I checked all my new installs, deleted a few things. Just a mess now, can't get any work done because of constant crashing. Please let me know whatever info you need, contact me by email if necessary. I will pay for your help.... just tell me how.

I'm very ill, takes me a little while to respond, but appreciate any help. This thing is pretty much useless, crashes all the time, sometimes will automatically do a restart, other times blue scenn and finally just black.

Thanks Scott

Attached a copy of Belarc Advisor if it helps.

I'll be back in 8 hrs or so.




Attached Files
File Type: zip HP-2011-Fri_02_26_2016__31041_71.zip (141.6 KB, 2 views)
File Type: txt ltp-log.txt (4.6 KB, 1 views)
My System SpecsSystem Spec
.
26 Feb 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello Scott and welcome to 7forums!

I've looked through the BSOD's and I know what caused it but while looking at the files in your uploaded zip I noticed a couple of important files were missing and I need them to verify that your version of Windows is legitimate, please run the dm-log collector again!

Cheers, Boris
My System SpecsSystem Spec
26 Feb 2016   #3
scottparat

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Thank you so much BoristheAnimal for taking a look.

I did as you asked. File uploaded. Please let me know if you need anything else.

It is the original version of windows that came with the computer, a couple years ago I cloned the original hard drive and installed a bigger one using Acronis. Not sure if that could have affected the files you are looking for.

If you don't find the files you are looking for, can you please tell me what I must do to find those files or how I should contact Microsoft.

Scott


Attached Files
File Type: zip HP-2011-Fri_02_26_2016_124721_20.zip (1.23 MB, 2 views)
My System SpecsSystem Spec
.

26 Feb 2016   #4
scottparat

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

There are a couple of links on this page advertising BSOD fixes, and windows 7 fixes. I know these automatic things usually do not work, does anyone know if the ones advertised here might work?

Thanks
My System SpecsSystem Spec
27 Feb 2016   #5
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by scottparat View Post
There are a couple of links on this page advertising BSOD fixes, and windows 7 fixes. I know these automatic things usually do not work, does anyone know if the ones advertised here might work?

Thanks
Please don't do it, most ads are very untrustworthy and unfortunately so are the ones here on 7forums.
My System SpecsSystem Spec
27 Feb 2016   #6
BorisTheAnimal

Windows 7 Home Premium
 
 

Scott, again it seems that the dm-log collector has only done its job partially, I wonder if you haven't selected "run as admin"?
My System SpecsSystem Spec
27 Feb 2016   #7
scottparat

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Is there any other way to get you the info you need?

I'm pretty desperate, will try to run the tool again. Will close down, restart and see if I even have the option to run as "Admin"

5 am, gotta call it a night....got a killer migraine.

Thanks Boris

If I can't get you what you need, is there another site you might be able to recommend. Or is there another way I can prove to you that this is a legit copy of windows, can I contact microsoft or something?
My System SpecsSystem Spec
27 Feb 2016   #8
BorisTheAnimal

Windows 7 Home Premium
 
 

Hmm well if you got the COA sticker then I guess you could post a picture of it unless you've had some success with the log collector.

Is this your personal computer, if yes then you probably have administrator rights.
My System SpecsSystem Spec
27 Feb 2016   #9
scottparat

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Hi Boris, yes it is my personal computer.

I found the tag you wanted, plus there is a tag from the computers manufacturer, I took a shot of each and uploaded. I will try log collector again later tonight. The computer has been on and I need to finish something before I reboot.

Heck, I'll do a quick log collector now and again latter.

To view the images, make sure you zoom in and magnify so you can read them, I tried and could read all the info on the label.

REally apprecaite your help

Scott


Attached Images
BSOD for last couple weeks, almost always when FF open-boris-logcapture-1.jpg 
Attached Files
File Type: zip HP-2011-Sat_02_27_2016_195250_09.zip (29.2 KB, 1 views)
My System SpecsSystem Spec
28 Feb 2016   #10
scottparat

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 

Hi Boris..... computer worked for a while, then crashed again.

So I rebooted and before loading up programs I ran your log tool.

Attached are the results, not sure it will be any different, but I did run it as an administrator.

Thanks again..... really hope to get this straighend out, willing to pay for your help.

Scott


Attached Files
File Type: zip HP-2011-Sun_02_28_2016__43502_25.zip (1.91 MB, 1 views)
My System SpecsSystem Spec
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