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Windows 7: BSOD Computer shuts off during sleep mode

26 Feb 2016   #1
gnorth16

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD Computer shuts off during sleep mode

From Microsoft Info on startup

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: a
BCP1: FFFFFA801C67C178
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800038878D5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\022616-49187-01.dmp
C:\Users\Jody\AppData\Local\Temp\WER-213019-0.sysdata.xml

The first mini dump I have changed the access. I am not sure if the other mini dump files are included, but says there were 35 in total. Computer shuts down every few days during sleep mode and takes forever to boot back up. I doubt having two monitors hooked up does anything, but figured I would mention it.

Files now attached.


My System SpecsSystem Spec
.
26 Feb 2016   #2
gnorth16

Microsoft Windows 7 Home Premium 64-bit
 
 

File attached. Thanks


Attached Files
File Type: zip OFFICE-26_02_2016_223258_60.zip (1.03 MB, 2 views)
My System SpecsSystem Spec
28 Feb 2016   #3
gnorth16

Microsoft Windows 7 Home Premium 64-bit
 
 

Any help???

if there is something I can do to help, let me know...

thanks
My System SpecsSystem Spec
.

01 Mar 2016   #4
gnorth16

Microsoft Windows 7 Home Premium 64-bit
 
 

Still happening. Any ideas?
My System SpecsSystem Spec
02 Mar 2016   #5
axe0

Windows 10 Pro
 
 

2 things
1. Cleanup your minidump folder (%systemroot%\minidump) a little, you have dumps that are from july 2015. I would suggest to remove all dumps from 2015.
2. Run the DM Log Collector again, there are quite some files missing likely due to the amount of minidumps.
My System SpecsSystem Spec
02 Mar 2016   #6
gnorth16

Microsoft Windows 7 Home Premium 64-bit
 
 

My bad. I though more dmp files would be helpful!

I have deleted all but the most recent dmp file, which was from today. So let's start over...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: a
BCP1: FFFFFA801473C178
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800038C88D5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030216-22698-01.dmp
C:\Users\Jody\AppData\Local\Temp\WER-63586-0.sysdata.xml


Attached Files
File Type: zip OFFICE-02_03_2016_191842_38.zip (1.62 MB, 1 views)
My System SpecsSystem Spec
03 Mar 2016   #7
axe0

Windows 10 Pro
 
 

Quote:
My bad. I though more dmp files would be helpful!

I have deleted all but the most recent dmp file, which was from today. So let's start over...
Only if it doesn't prevent the other files from being collected

I asked to delete the files from 2015 for a reason, with 1 dump it isn't possible to find any pattern or something.
Fortunately the dumps of a week ago are present on your other upload, but dumps that have been created between are gone.

Try to update this driver, npf.sys: Driver Reference Table - npf.sys
'Try', I have a small trouble finding the software that is related to this driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa801473c178, 2, 1, fffff800038c88d5}

*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys
Probably caused by : npf.sys ( npf+2bb2 )

Followup: MachineOwner

0: kd> lmvm npf
start             end                 module name
fffff880`04144000 fffff880`04150000   npf      T (no symbols)           
    Loaded symbol image file: npf.sys
    Image path: npf.sys
    Image name: npf.sys
    Timestamp:        Fri Jun 25 18:50:58 2010 (4C24DE72)
    CheckSum:         00011844
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.
  1. Uninstall Daemon Tools
  2. Download the SPTD standalone installer and follow these steps:
    • Double click the executable to open it
    • Click on the button shown below



If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window
My System SpecsSystem Spec
03 Mar 2016   #8
gnorth16

Microsoft Windows 7 Home Premium 64-bit
 
 

Sorry about that.

Removed Daemon Lite, not sure why it is there or even what it does. As for the npf.sys it has to do with the firmware of my Netgear router, which has been updated.

If I have another issue, I will post again and enter the Log Collector Info.

Your help is very much appreciated. Thanks!!!
My System SpecsSystem Spec
03 Mar 2016   #9
Empire Software

Windows 7 Professional 32-bit & Windows 10 Professional 32-bit
 
 

I wouldn't mess around with it. Get any important files on google drive/one drive/another pc then perform a clean install of windows 7 professi.nal
My System SpecsSystem Spec
04 Mar 2016   #10
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Empire Software View Post
I wouldn't mess around with it. Get any important files on google drive/one drive/another pc then perform a clean install of windows 7 professi.nal
Why would the OP do a clean install if it is the firmware of the router that possibly was the cause?
My System SpecsSystem Spec
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 BSOD Computer shuts off during sleep mode




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