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Windows 7: BSOD PC idle, multiple times, BCCode c5, Locale ID 1033

08 Mar 2016   #11
jay100384

Win7 64 bit
 
 

Strange. I just updated the creative drivers and disabled other devices and ran verifier before the last post. I've been taking out logs that have been uploaded because you had addressed those past issues.

When I get home I'll check if I received another BSOD.


My System SpecsSystem Spec
.
08 Mar 2016   #12
axe0

Windows 10 Pro
 
 

Then I suggest that you disable verifier.
My System SpecsSystem Spec
08 Mar 2016   #13
jay100384

Win7 64 bit
 
 

I deleted the settings for verifier. This disables it correct?

Another BSOD sometime last night/this morning.

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c5
BCP1: 0000000100000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003C149BC
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I've attached the files again as well.

Thank you.


Attached Files
File Type: zip THYME-PC-Tue_03_08_2016_123518_24.zip (1.16 MB, 1 views)
My System SpecsSystem Spec
.

08 Mar 2016   #14
axe0

Windows 10 Pro
 
 

Please remove all peripheral but mouse and keyboard and switch the mouse and keyboard from port.
Code:
5: kd> k
 # Child-SP          RetAddr           Call Site
00 fffff880`032b78d8 fffff800`03adb969 nt!KeBugCheckEx
01 fffff880`032b78e0 fffff800`03ada5e0 nt!KiBugCheckDispatch+0x69
02 fffff880`032b7a20 fffff800`03c149bc nt!KiPageFault+0x260
03 fffff880`032b7bb0 fffff800`03c134f1 nt!ExDeferredFreePool+0x100
04 fffff880`032b7c40 fffff800`03a23865 nt!ExFreePoolWithTag+0x411
05 fffff880`032b7cf0 fffff880`112a007b hal!HalPutScatterGatherList+0x115
06 fffff880`032b7d50 fffff880`112a0b0f USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x45f
07 fffff880`032b7e30 fffff880`1129e66f USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
08 fffff880`032b7e90 fffff880`1128ff89 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
09 fffff880`032b7ed0 fffff800`03ae706c USBPORT!USBPORT_Xdpc_Worker+0x1d9
0a fffff880`032b7f00 fffff800`03adf505 nt!KiRetireDpcList+0x1bc
0b fffff880`032b7fb0 fffff800`03adf31c nt!KyRetireDpcList+0x5
0c fffff880`16cb64c0 00000000`00000000 nt!KiDispatchInterruptContinue
My System SpecsSystem Spec
08 Mar 2016   #15
jay100384

Win7 64 bit
 
 

Found a USB controller driver out of date. Installed, ran verifier and so the 24 hour test begins.

More to follow. (though I hope not).
My System SpecsSystem Spec
09 Mar 2016   #16
jay100384

Win7 64 bit
 
 

Received a black screen when I came back to my PC.

Restarted and had two blue screens.

One was:

BCCode: A
BCP1: FFFFF8A00D675190
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003AC64F0

Attached files.

Thank you.


Attached Files
File Type: zip THYME-PC-Wed_03_09_2016__85539_08.zip (1.30 MB, 1 views)
My System SpecsSystem Spec
09 Mar 2016   #17
axe0

Windows 10 Pro
 
 

Disable driver verifier and remove all peripheral except for mouse and keyboard, you can disable driver verifier by resetting the settings.

3rd suggestion, reinstall/repair/remove Symantec and VMware.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88000fc6c30, fffff88003383fa8, fffff88003383800}

*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS // Symantec driver
Probably caused by : mountmgr.sys ( mountmgr!memmove+2c0 )

Followup:     MachineOwner


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff8a00d675190, 2, 0, fffff80003ac64f0}

Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iMapTransfer+24a )

Followup:     MachineOwner


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff980670d2fa0, 2, 1, fffff80003b98ea8}

*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys // VMware driver
Probably caused by : hcmon.sys ( hcmon+6855 )

Followup:     MachineOwner
My System SpecsSystem Spec
09 Mar 2016   #18
jay100384

Win7 64 bit
 
 

Just so you know, only the mouse and keyboard were attached using the last verifier run/BSOD.

I will install the newest versions of both Symantec and VMWare and get back to you.

EDIT: Actually I removed VMWare Player since I rarely use it.
My System SpecsSystem Spec
09 Mar 2016   #19
axe0

Windows 10 Pro
 
 

Are the mouse and keyboard also switched from ports?
My System SpecsSystem Spec
09 Mar 2016   #20
jay100384

Win7 64 bit
 
 

They were when I ran the verifier last time, yes.
My System SpecsSystem Spec
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 BSOD PC idle, multiple times, BCCode c5, Locale ID 1033




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