BSOD PC idle, multiple times, BCCode c5, Locale ID 1033

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  1. Posts : 14
    Win7 64 bit
    Thread Starter
       #11

    Strange. I just updated the creative drivers and disabled other devices and ran verifier before the last post. I've been taking out logs that have been uploaded because you had addressed those past issues.

    When I get home I'll check if I received another BSOD.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #12

    Then I suggest that you disable verifier.
      My Computer


  3. Posts : 14
    Win7 64 bit
    Thread Starter
       #13

    I deleted the settings for verifier. This disables it correct?

    Another BSOD sometime last night/this morning.

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c5
    BCP1: 0000000100000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80003C149BC
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    I've attached the files again as well.

    Thank you.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #14

    Please remove all peripheral but mouse and keyboard and switch the mouse and keyboard from port.
    Code:
    5: kd> k
     # Child-SP          RetAddr           Call Site
    00 fffff880`032b78d8 fffff800`03adb969 nt!KeBugCheckEx
    01 fffff880`032b78e0 fffff800`03ada5e0 nt!KiBugCheckDispatch+0x69
    02 fffff880`032b7a20 fffff800`03c149bc nt!KiPageFault+0x260
    03 fffff880`032b7bb0 fffff800`03c134f1 nt!ExDeferredFreePool+0x100
    04 fffff880`032b7c40 fffff800`03a23865 nt!ExFreePoolWithTag+0x411
    05 fffff880`032b7cf0 fffff880`112a007b hal!HalPutScatterGatherList+0x115
    06 fffff880`032b7d50 fffff880`112a0b0f USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x45f
    07 fffff880`032b7e30 fffff880`1129e66f USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
    08 fffff880`032b7e90 fffff880`1128ff89 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
    09 fffff880`032b7ed0 fffff800`03ae706c USBPORT!USBPORT_Xdpc_Worker+0x1d9
    0a fffff880`032b7f00 fffff800`03adf505 nt!KiRetireDpcList+0x1bc
    0b fffff880`032b7fb0 fffff800`03adf31c nt!KyRetireDpcList+0x5
    0c fffff880`16cb64c0 00000000`00000000 nt!KiDispatchInterruptContinue
      My Computer


  5. Posts : 14
    Win7 64 bit
    Thread Starter
       #15

    Found a USB controller driver out of date. Installed, ran verifier and so the 24 hour test begins.

    More to follow. (though I hope not).
      My Computer


  6. Posts : 14
    Win7 64 bit
    Thread Starter
       #16

    Received a black screen when I came back to my PC.

    Restarted and had two blue screens.

    One was:

    BCCode: A
    BCP1: FFFFF8A00D675190
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80003AC64F0

    Attached files.

    Thank you.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #17

    Disable driver verifier and remove all peripheral except for mouse and keyboard, you can disable driver verifier by resetting the settings.

    3rd suggestion, reinstall/repair/remove Symantec and VMware.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88000fc6c30, fffff88003383fa8, fffff88003383800}
    
    *** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS // Symantec driver
    Probably caused by : mountmgr.sys ( mountmgr!memmove+2c0 )
    
    Followup:     MachineOwner
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffff8a00d675190, 2, 0, fffff80003ac64f0}
    
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iMapTransfer+24a )
    
    Followup:     MachineOwner
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffff980670d2fa0, 2, 1, fffff80003b98ea8}
    
    *** WARNING: Unable to verify timestamp for hcmon.sys
    *** ERROR: Module load completed but symbols could not be loaded for hcmon.sys // VMware driver
    Probably caused by : hcmon.sys ( hcmon+6855 )
    
    Followup:     MachineOwner
      My Computer


  8. Posts : 14
    Win7 64 bit
    Thread Starter
       #18

    Just so you know, only the mouse and keyboard were attached using the last verifier run/BSOD.

    I will install the newest versions of both Symantec and VMWare and get back to you.

    EDIT: Actually I removed VMWare Player since I rarely use it.
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #19

    Are the mouse and keyboard also switched from ports?
      My Computer


  10. Posts : 14
    Win7 64 bit
    Thread Starter
       #20

    They were when I ran the verifier last time, yes.
      My Computer


 
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