BSOD PC idle, multiple times, BCCode c5, Locale ID 1033

jay100384 · 11 Mar 2016

BSOD again.

It doesn't seem to have anything to do with what USB port I'm using since even if I swap ports with only the keyboard and mouse attached, the BSOD happens regardless.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c5
BCP1: 0000000100000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003C029BC
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Thank you.

**axe0** · 11 Mar 2016

Unfortunately I have to ask you to remove Symantec while troubleshooting and replace it with Microsoft Security Essentials.

Code:

fffff880`15c56418  fffff880`02cdba22Unable to load image \SystemRoot\system32\Drivers\SEP\0C011818\1770.105\x64\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
 SRTSP64+0x2a22

jay100384 · 12 Mar 2016

So I think I may have figured out why my PC keeps giving a BSOD. This morning when I came back to my PC (no BSOD last night) the memory was at like 86% for really no apparent reason. I looked around and found superfetch can cause memory leaks so I disabled that. I also was curious about my bios version (from 2011) there was a fix for many USB devices and certain ports not working properly plus memory compatibility issues.

I will be upgradong my BIOS from a 2011 version to a 2014 version to see if that helps fix part of the problem.

More to follow after I run verifier later today as well.