BSOD while restarting


  1. Posts : 2
    Windows 7 Enterprise x64
       #1

    BSOD while restarting


    How can I find out what caused the crash?

    I uploaded the log-zip.

    Help is greatly appreciated!

    Jan
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    It appears that something is catching power when the computer is changing the power state; but I cannot say what it is. You need to do the following:

    First: Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus and the touchpad driver SynTPEnh.
    5. Apply > OK
    6. Accept then restart.

    Second: Disconnect all the USB connections before shutting the computer down.

    Third: Update the USB3 driver from HP. Drivers & Software for HP EliteBook 2570p Notebook PC - HP Support Center. . It is under Driver-Chipset.

    See how it goes. Let us know.
      My Computer


  3. Posts : 2
    Windows 7 Enterprise x64
    Thread Starter
       #3

    Thanks


    I currently cannot reproduce the BSOD systematically... I'll try your recommendations when the error is back.

    Thank you
    Jan
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:32.
Find Us