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Windows 7: BSOD PC idle, multiple times, BCCode c5, Locale ID 1033

06 Mar 2016   #1
jay100384

Win7 64 bit
 
 
BSOD PC idle, multiple times, BCCode c5, Locale ID 1033

Unfortunately, I haven't seen the actual blue screen so I don't know the exact code it displays. The only reason I know a BSOD happened is when I come back to my PC and it's at the login screen and then upon logging in the Windows has recovered message pops up.

Here are the details in the Windows has recovered screen:

BCCode: c5
BCP1: 0000000100000000
BCP2: 0000000000000002
BCP3: 0
BCP4: FFFFF80003C099BC

OS Version: 6_1_7601

I have uploaded the .zip file with all relevant (automatically generated) files.

It could very well be a power issue because my PC is plugged into an UPS. I'm fairly certain I need to buy/install new batteries in it, but that "shouldn't" matter as long as it's plugged into a wall. Or, it could be my power supply has become faulty.

I haven't had time to read through all of the event logs to figure out where the exact problem is due to work and my 3mo old son.

Any assistance is greatly appreciated.

If you require more information, please let me know.




Attached Files
File Type: zip THYME-PC-Sun_03_06_2016__81751_00.zip (1.47 MB, 1 views)
My System SpecsSystem Spec
.
06 Mar 2016   #2
axe0

Windows 10 Pro
 
 

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
BSOD PC idle, multiple times, BCCode c5, Locale ID 1033-ss-2015-12-13-01.07.07-.png
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {100000000, 2, 0, fffff80003c099bc}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup:     Pool_corruption

1: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`11090000 fffff880`11c9a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Dec 16 15:13:02 2015 (5671716E)
    CheckSum:         00BD14EC
    ImageSize:        00C0A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


My System SpecsSystem Spec
06 Mar 2016   #3
jay100384

Win7 64 bit
 
 

Axe0 I have remove all of nVidia's drivers and reinstalled per your instructions.

I will let you know if this fixed the issue tomorrow at the latest. Remember, most of these happened while I was away from the computer. The last one was around midnight last night/this morning.

Stand by.
My System SpecsSystem Spec
.

07 Mar 2016   #4
jay100384

Win7 64 bit
 
 
New BSOD at idle

Well, it seems I'm no longer getting the C5 BCCode, but now I am getting a different one.

BCCode: 19 (I think, I accidentally closed it before I could grab everything).
Same 1033 Locale ID.

Attached new logs as well.

Thanks for the help.


Attached Files
File Type: zip THYME-PC-Mon_03_07_2016_103751_23.zip (1.20 MB, 1 views)
My System SpecsSystem Spec
07 Mar 2016   #5
axe0

Windows 10 Pro
 
 




BSOD PC idle, multiple times, BCCode c5, Locale ID 1033 Diagnostic Test BSOD PC idle, multiple times, BCCode c5, Locale ID 1033
 DRIVER VERIFIER

warning   Warning
Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

Note   Note
Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
My System SpecsSystem Spec
07 Mar 2016   #6
jay100384

Win7 64 bit
 
 

Axe0,

I already ran verifier.exe and I got another BSOD, but all it said was IRQL_NOT_LESS_OR_EQUAL then rebooted in safe mode to turn it off.

Uploaded new dmp files. Maybe they will narrow it down a little.

Is there a way to view these dump files myself to eliminate these corrupt or bad drivers as I BSOD each time I run verifier?

Thanks.


Attached Files
File Type: zip THYME-PC-Mon_03_07_2016_134938_19.zip (1.11 MB, 1 views)
My System SpecsSystem Spec
07 Mar 2016   #7
axe0

Windows 10 Pro
 
 

Says this anything to you?
Code:
Start Menu\Programs\ClamWin Antivirus	Public:Start Menu\Programs\ClamWin Antivirus	Public
Start Menu\Programs\Symantec Endpoint Protection	Public:Start Menu\Programs\Symantec Endpoint Protection	Public
Try to update your Creative audio drivers.
Do you disable all other audio devices when using your SB Tactic3D?
Driver Reference Table - UHSfiltv.sys
Code:
2: kd> lmvm UHSfiltv
Browse full module list
start             end                 module name
fffff880`068a1000 fffff880`068af000   UHSfiltv T (no symbols)           
    Loaded symbol image file: UHSfiltv.sys
    Image path: \SystemRoot\system32\drivers\UHSfiltv.sys
    Image name: UHSfiltv.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri May 31 10:41:30 2013 (51A8623A)
    CheckSum:         0000C4B3
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
07 Mar 2016   #8
jay100384

Win7 64 bit
 
 

ClamWin is an on demand scanner while Symantec is an active scanner. Usually ClamWin will move files to a quarantine folder and Symantec will pick pick it up with its active scan/threat protection to take credit for finding it, then allow you to delete which ever bad file ClamWin found.

I know if you have two active scanner AV's they will detect each other and throw warnings everywhere. Neither throw warnings about the other.

I will update creative drivers now and try verifier again.

No I do not disable other drivers. Usually my voice chat runs through the headset and game sound or music runs through the surround sound speakers.
My System SpecsSystem Spec
07 Mar 2016   #9
jay100384

Win7 64 bit
 
 

Ran Verifier again and got another BSOD.

Dump files attached.

Cheers.


Attached Files
File Type: zip THYME-PC-Mon_03_07_2016_150033_63.zip (1.11 MB, 1 views)
My System SpecsSystem Spec
08 Mar 2016   #10
axe0

Windows 10 Pro
 
 

Quote:
I know if you have two active scanner AV's they will detect each other and throw warnings everywhere. Neither throw warnings about the other.
I've never seen that, >1 AV's only cause problems like freezes or access errors.

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:


I suggest that you try disabling all other audio devices as a test when the SB Tactic3D is connected.
Code:
2: kd> lmvm UHSfiltv
Browse full module list
start             end                 module name
fffff880`06963000 fffff880`06971000   UHSfiltv T (no symbols)           
    Loaded symbol image file: UHSfiltv.sys
    Image path: \SystemRoot\system32\drivers\UHSfiltv.sys
    Image name: UHSfiltv.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri May 31 10:41:30 2013 (51A8623A)
    CheckSum:         0000C4B3
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD PC idle, multiple times, BCCode c5, Locale ID 1033




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