BSOD PC idle, multiple times, BCCode c5, Locale ID 1033

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  1. Posts : 14
    Win7 64 bit
       #1

    BSOD PC idle, multiple times, BCCode c5, Locale ID 1033


    Unfortunately, I haven't seen the actual blue screen so I don't know the exact code it displays. The only reason I know a BSOD happened is when I come back to my PC and it's at the login screen and then upon logging in the Windows has recovered message pops up.

    Here are the details in the Windows has recovered screen:

    BCCode: c5
    BCP1: 0000000100000000
    BCP2: 0000000000000002
    BCP3: 0
    BCP4: FFFFF80003C099BC

    OS Version: 6_1_7601

    I have uploaded the .zip file with all relevant (automatically generated) files.

    It could very well be a power issue because my PC is plugged into an UPS. I'm fairly certain I need to buy/install new batteries in it, but that "shouldn't" matter as long as it's plugged into a wall. Or, it could be my power supply has become faulty.

    I haven't had time to read through all of the event logs to figure out where the exact problem is due to work and my 3mo old son.

    Any assistance is greatly appreciated.

    If you require more information, please let me know.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 383013
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C5, {100000000, 2, 0, fffff80003c099bc}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
    
    Followup:     Pool_corruption
    
    1: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff880`11090000 fffff880`11c9a000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Dec 16 15:13:02 2015 (5671716E)
        CheckSum:         00BD14EC
        ImageSize:        00C0A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 14
    Win7 64 bit
    Thread Starter
       #3

    Axe0 I have remove all of nVidia's drivers and reinstalled per your instructions.

    I will let you know if this fixed the issue tomorrow at the latest. Remember, most of these happened while I was away from the computer. The last one was around midnight last night/this morning.

    Stand by.
      My Computer


  4. Posts : 14
    Win7 64 bit
    Thread Starter
       #4

    New BSOD at idle


    Well, it seems I'm no longer getting the C5 BCCode, but now I am getting a different one.

    BCCode: 19 (I think, I accidentally closed it before I could grab everything).
    Same 1033 Locale ID.

    Attached new logs as well.

    Thanks for the help.
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5




    Diagnostic Test

     DRIVER VERIFIER


       Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

       Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My Computer


  6. Posts : 14
    Win7 64 bit
    Thread Starter
       #6

    Axe0,

    I already ran verifier.exe and I got another BSOD, but all it said was IRQL_NOT_LESS_OR_EQUAL then rebooted in safe mode to turn it off.

    Uploaded new dmp files. Maybe they will narrow it down a little.

    Is there a way to view these dump files myself to eliminate these corrupt or bad drivers as I BSOD each time I run verifier?

    Thanks.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Says this anything to you?
    Code:
    Start Menu\Programs\ClamWin Antivirus	Public:Start Menu\Programs\ClamWin Antivirus	Public
    Start Menu\Programs\Symantec Endpoint Protection	Public:Start Menu\Programs\Symantec Endpoint Protection	Public
    Try to update your Creative audio drivers.
    Do you disable all other audio devices when using your SB Tactic3D?
    Driver Reference Table - UHSfiltv.sys
    Code:
    2: kd> lmvm UHSfiltv
    Browse full module list
    start             end                 module name
    fffff880`068a1000 fffff880`068af000   UHSfiltv T (no symbols)           
        Loaded symbol image file: UHSfiltv.sys
        Image path: \SystemRoot\system32\drivers\UHSfiltv.sys
        Image name: UHSfiltv.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri May 31 10:41:30 2013 (51A8623A)
        CheckSum:         0000C4B3
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  8. Posts : 14
    Win7 64 bit
    Thread Starter
       #8

    ClamWin is an on demand scanner while Symantec is an active scanner. Usually ClamWin will move files to a quarantine folder and Symantec will pick pick it up with its active scan/threat protection to take credit for finding it, then allow you to delete which ever bad file ClamWin found.

    I know if you have two active scanner AV's they will detect each other and throw warnings everywhere. Neither throw warnings about the other.

    I will update creative drivers now and try verifier again.

    No I do not disable other drivers. Usually my voice chat runs through the headset and game sound or music runs through the surround sound speakers.
    Last edited by jay100384; 07 Mar 2016 at 15:08. Reason: More info
      My Computer


  9. Posts : 14
    Win7 64 bit
    Thread Starter
       #9

    Ran Verifier again and got another BSOD.

    Dump files attached.

    Cheers.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    I know if you have two active scanner AV's they will detect each other and throw warnings everywhere. Neither throw warnings about the other.
    I've never seen that, >1 AV's only cause problems like freezes or access errors.

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    I suggest that you try disabling all other audio devices as a test when the SB Tactic3D is connected.
    Code:
    2: kd> lmvm UHSfiltv
    Browse full module list
    start             end                 module name
    fffff880`06963000 fffff880`06971000   UHSfiltv T (no symbols)           
        Loaded symbol image file: UHSfiltv.sys
        Image path: \SystemRoot\system32\drivers\UHSfiltv.sys
        Image name: UHSfiltv.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri May 31 10:41:30 2013 (51A8623A)
        CheckSum:         0000C4B3
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


 
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