Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD -- Bitdefender Antivirus 2016 desktop PC

08 Mar 2016   #1
ams2001

Windows 7 32 bit
 
 
BSOD -- Bitdefender Antivirus 2016 desktop PC

Please help me ! I get this BSOD two weeks now, even after making Bitdefender inactive.
Thanks a lot !




Attached Files
File Type: zip ALLIANCE-PC-06_03_2016__83958_20.zip (1.64 MB, 3 views)
My System SpecsSystem Spec
.
08 Mar 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ams2001 View Post
Please help me ! I get this BSOD two weeks now, even after making Bitdefender inactive.
Thanks a lot !
From the dumps it is seen that the issue is continuing from 22/11/2015.

BitDefender is adding to the BSOD for sure,
Code:
82ca6e24  930beb47Unable to load image bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0x3b47
.... and making an antivirus inactive just stops it from scanning, not from loading and everything else, still it cannot be said that BitDefender is the soul cause of the BSOD.

You should eliminate it and see how it goes after it. Uninstall BitDefender for the time being. How to uninstall Bitdefender 2015

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

See how it goes. If the issue persists, then further troubleshooting will be needed.
My System SpecsSystem Spec
08 Mar 2016   #3
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello ams2001 and welcome to 7forums!

I would like for you to enable something called Driver Verifier, you can enable it like this:

Start > type verifier in the Search programs and files box and press "Enter" > Create standard settings > Next > Select driver names from a list > then select all non-Microsoft drivers > Finish

Restart the computer.

Continue to use the computer normally but if you experience any BSODs make available the minidump files.

Information: Driver Verifier will stress test third party drivers that might have caused your BSODs!

Cheers, Boris
My System SpecsSystem Spec
.

08 Mar 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

FYI
Bitdefender has just and i mean just released a new version, upgrading mine now.

Also if you go via the uninstall programs feature and select Bitdef you get a repair option
I had a problem with that file, but no BSOD, cleared via repair.
Roy
My System SpecsSystem Spec
09 Mar 2016   #5
ams2001

Windows 7 32 bit
 
 

Thank you very much, I will do as suggested and get back to you.

Meantime I observed yesterday that my TrueCrypt container is full, and deleted part of its content, now is OK. Could this be the source of the problem? I will let you know if any BSOD occurs.
My System SpecsSystem Spec
09 Mar 2016   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ams2001 View Post
Meantime I observed yesterday that my TrueCrypt container is full, and deleted part of its content, now is OK. Could this be the source of the problem? I will let you know if any BSOD occurs.
Actually there was nothing about TrueCrypt in the dumps, so saying anything about it will not be possible.
My System SpecsSystem Spec
11 Mar 2016   #7
ams2001

Windows 7 32 bit
 
 

I enabled Driver Verifier with settings suggested by Boris, and after restarting I got BSOD again (screen photo attached) shortly after displaying Windows boot screen.

I restarted and got same BSOD. I restarted successfully in Safe Mode and uninstalled Bitdefender Antivirus from Safe Mode. I restarted again and same BSOD. I attach the dump file compressed with RAR.

Please help ! This is my work pc.


Attached Thumbnails
BSOD -- Bitdefender Antivirus 2016 desktop PC-dsc01155.jpg  
Attached Files
File Type: rar 031116-11875-01.rar (21.5 KB, 2 views)
My System SpecsSystem Spec
11 Mar 2016   #8
axe0

Windows 10 Pro
 
 

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.
  1. Uninstall Daemon Tools
  2. Download the SPTD standalone installer and follow these steps:
    • Double click the executable to open it
    • Click on the button shown below

BSOD -- Bitdefender Antivirus 2016 desktop PC-ss-2015-08-30-10.29.33-.png

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, 867832e2, 97948f68, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+12e2 )

Followup:     MachineOwner


My System SpecsSystem Spec
Reply

 BSOD -- Bitdefender Antivirus 2016 desktop PC




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Introducing Bitdefender Antivirus Free
1) Product Page & Download: Free Antivirus Software - Download Bitdefender Free Edition 2) Product User Manual (PDF direct download): http://ge.tt/api/1/files/1SHy36U/0/blob?download 3) Wilders Security Discussion (complete with one of the designers): Bitdefender Antivirus Free - English GUI...
System Security
Anybody uses BitDefender Antivirus?
Hey guys. I was with NOD32 for 4 years now and I want to tryout BitDefender. I've read multiple tests and a lot of them shows BitDefender in the top 3. Anybody has any experience with BitDefender? Any tips or tricks with it? Thanks!
System Security
BitDefender Antivirus FREE on Friday 13
hmmm.........another free offering for everyone ....on 13 august by V3.co.uk Software Store V3 Software Store BD info
System Security
How to reinstall BitDefender AntiVirus 2010 on Windows7
How to reinstall BitDefender Anti-Virus 2010 when you migrate from Windows XP to Windows 7?
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App