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Windows 7: win32k.sys blue screen when closing mozila after a long run

08 Mar 2016   #1
BastardMe

Windows 7 Ultimate x64
 
 
win32k.sys blue screen when closing mozila after a long run

Hi there,

Sorry to bother you ,but this blue screen of death it starting to piss me off
It usually happens after PC is up for 3-4h and then i close Mozilla (usually the song is still running from YouTube,last time this playlist https://www.youtube.com/watch?v=VvRV...=RDI2GRCyhvgb8 ;i know id doesn't help but at-least maybe you will enjoy it while looking at my issue ) a weird sounds happens in headphones/speakers and then the "beautiful" blue screen of death; didn't manage to write down the error code but manage to read win32k.sys in front of it.I attached the traces collected with Dialog Collector to this tread.
Note : in the past i had another issue with blue screen with the message ndis.sys but since i installed another network driver for my board that issue was fixed,but this one with win32k.sys can't figure it out

Could you please have a look on it?




Attached Files
File Type: zip SAM-PC-09_03_2016__01240_62.zip (1.72 MB, 2 views)
My System SpecsSystem Spec
.
11 Mar 2016   #2
axe0

Windows 10 Pro
 
 

You are running a Dell Product ID (PID) on an ASRock board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
Code:
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Sam
Registered Organization:   
Product ID:                00426-OEM-8992662-00400 <-- Dell PID on ASRock board
Original Install Date:     31/10/2015, 23:36:35
System Boot Time:          09/03/2016, 00:09:12
System Manufacturer:       To Be Filled By O.E.M.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec
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 win32k.sys blue screen when closing mozila after a long run




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