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Windows 7: BSOD whilst sending an email on Chrome, error 0x0000001E

20 Mar 2016   #1
JSleek

Windows 7 Home Premium 64bit
 
 
BSOD whilst sending an email on Chrome, error 0x0000001E

Hi there, I just got a BSOD out of nowhere whilst sending an email on Chrome (Outlook).

I had some BSOD problems a while back, which was due to a faulty RAM stick, which has now been fixed (Corsair sent me a new pair as they were under lifetime warranty).

So the first thing I did was run MemTest 86, and inital results make it seem completely fine, so the RAM's not the issue here.

I've attached a pic of the BSOD and a BSOD log dump.

Thank you!




Attached Thumbnails
BSOD whilst sending an email on Chrome, error 0x0000001E-bsod-pic-small.png  
Attached Files
File Type: zip BSOD-20_03_2016_101900_18.zip (1.52 MB, 2 views)
My System SpecsSystem Spec
.
20 Mar 2016   #2
axe0

Windows 10 Pro
 
 

There hasn't been a dump recorded since the 5th last month.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
  • CPU
  • Mainboard
  • Memory
  • SPD*
  • Graphics
*SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each module.

Please post each screenshot in your next reply/replies.
My System SpecsSystem Spec
20 Mar 2016   #3
JSleek

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
There hasn't been a dump recorded since the 5th last month.

Please make sure your pc is configured for small dump files

Please post each screenshot in your next reply/replies.
I've attached a pic of my system's current dump settings, and attached all the CPU-Z screenshots.

Cheers.


Attached Images
BSOD whilst sending an email on Chrome, error 0x0000001E-cpuz-cpu.png BSOD whilst sending an email on Chrome, error 0x0000001E-cpuz-mainboard.png BSOD whilst sending an email on Chrome, error 0x0000001E-cpuz-memory.png BSOD whilst sending an email on Chrome, error 0x0000001E-cpuz-spd-slot-1.png BSOD whilst sending an email on Chrome, error 0x0000001E-cpuz-spd-slot-3.png BSOD whilst sending an email on Chrome, error 0x0000001E-cpuz-graphics.png BSOD whilst sending an email on Chrome, error 0x0000001E-system-settings.png 
My System SpecsSystem Spec
.

20 Mar 2016   #4
axe0

Windows 10 Pro
 
 

Is there a support page for your motherboard? I can't find any.
My System SpecsSystem Spec
20 Mar 2016   #5
JSleek

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Is there a support page for your motherboard? I can't find any.
Yep, it's here.

GIGABYTE - Motherboard - Socket 1155 - GA-B75M-D3V (rev. 2.0)
My System SpecsSystem Spec
20 Mar 2016   #6
axe0

Windows 10 Pro
 
 

Thanks

Please update your BIOS to the latest available version.
My System SpecsSystem Spec
20 Mar 2016   #7
JSleek

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Thanks

Please update your BIOS to the latest available version.

I try to install the latest BIOS but i get these errors. Any ideas? :/


Attached Images
BSOD whilst sending an email on Chrome, error 0x0000001E-version-not-compat-1.png BSOD whilst sending an email on Chrome, error 0x0000001E-version-not-compat-2.png 
My System SpecsSystem Spec
20 Mar 2016   #8
BorisTheAnimal

Windows 7 Home Premium
 
 

JSleek.

On your motherboard support page there seems to be different revisions of that motherboard, do you by any chance have the box of the motherboard or a manual?
My System SpecsSystem Spec
20 Mar 2016   #9
JSleek

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
JSleek.

On your motherboard support page there seems to be different revisions of that motherboard, do you by any chance have the box of the motherboard or a manual?

Unfortunately not.

This was where I got it from:
Gigabyte SKT-1155 B75M-D3V Motherboard: Amazon.co.uk: Computers & Accessories

Purchased July 2012.


EDIT: I read in a manual where to find the revision number of my mobo. I attached a pic of edit.

I have revision 1.0


Attached Thumbnails
BSOD whilst sending an email on Chrome, error 0x0000001E-motherboard-revision-small.png  
My System SpecsSystem Spec
20 Mar 2016   #10
JSleek

Windows 7 Home Premium 64bit
 
 

Ah I didn't spot this at all, at the top of the web page.

BIOS has now been updated, cheers. Will report any further BSOD's if they happen.



Cheers!


Attached Images
BSOD whilst sending an email on Chrome, error 0x0000001E-wrong-revision-mobo.png 
My System SpecsSystem Spec
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