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Windows 7: Bugcheck error x124, only when idle, even on vanilla windows 7

20 Mar 2016   #1
mrmoparman

Windows 7 Ultimate x64
 
 
Bugcheck error x124, only when idle, even on vanilla windows 7

Greetings, I was hoping to help gain some insight on an error that has been driving me crazy all of a sudden. About 2 weeks now my computer has notified me that it recovered from a unexpected shutdown. Checking the event log has netted me info that it is a bugcheck x124 error. I have poured through countless threads but haven't been able to accurately narrow down exactly what is causing the issue. I do not believe it to be thermal related as the system has run fine for years and receives a bi monthly air compressor clean out. I recently upgraded to a new ssd and video card several months between each without issue, and about 2 months now with the new card. I had been on windows 10 and everything was going fine till i started having errors and went back to windows 7. Was good for about 2 days and the error started happening. I can use the computer for hours and have no issues but if left idle it seems to crash at some point randomly. I have all windows updated installed minus language packs and the get windows 10 updates. KB3035583, KB3080149 and KB307524. I have drivers updated to the best of my ability using ones from motherboard manufacturers site and specific ones like intel network card. Videodrivers are updated. I'm not a master but the basics I kinda have done, that being said I'm sure I don't really know anything. Prime95 tests on cpu and furmark on gpu, temps on cpu were at about 55C 2 pwn fans and coolermaster evo 212 in push pull config, and card got up to about 75C. I normally have EVGA Precision on to control fan and temps. No overclocking on anything except auto on cpu in bios. Bios is updated to newest version. Any help would be greatly appreciated and I will try to answer any questions I can to the best of my abilities. I work graveyard but will try to check as often as I can and reply. Thanks in advance and apologies if I did anything wont posting or forgot anything. I'm new to this asking for help thing.




Attached Files
File Type: zip RAGNAROK-Sun_03_20_2016__93022_39.zip (554.0 KB, 3 views)
My System SpecsSystem Spec
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20 Mar 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello mrmoparman and welcome to 7forums!

I noticed this in the event log and it seems that your system might be over heating during idle times:

Bugcheck error x124, only when idle, even on vanilla windows 7-acpi2.png

And here is a little explanation:

Bugcheck error x124, only when idle, even on vanilla windows 7-acpi.png

And as you can see your computer crashed because there seems to have been a massive heat build up, the above values are in Kelvin and if we take them to Celsius, at times of the crash the heat would have been at 106 Celsius.

Please recheck your cooling as I think it isn't good enough if we are to trust what the Event Log printed out.

I don't really know what else to go on, I've checked and most things seem to be up to date.

Cheers, Boris


My System SpecsSystem Spec
21 Mar 2016   #3
mrmoparman

Windows 7 Ultimate x64
 
 

Thank you so much for your reply and assistance Boris. I'm gonna try to change some stuff around and redo some thermal paste perhaps to try to narrow down the issue. Is there any chance that it gave a specific part that caused the overheating or is it just generic? Once again thank you for taking the time to help out.
My System SpecsSystem Spec
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22 Mar 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

I found this at another forum and this is what I would say.

Quote:
This is a really serious message. The computer only does this when there's a cooling problem. Under no circumstance the temperature should reach values this high. This immediate shutdown is an action triggered by the thermal sensor that operates independent of the operating system. It prevents the processor from getting damaged beyond repair. The bottomline is you can't prevent this protection measure and you should not ever want to do this if it had been possible. What you should do first now is checking what's wrong with cooling and solve the problem. I've experienced this problem a few years ago and it turned out to be the paste between the heatsink and the processor.
Cheers, Boris
My System SpecsSystem Spec
22 Mar 2016   #5
mrmoparman

Windows 7 Ultimate x64
 
 

Thanks again Boris. I'll work on gutting it and reapplying some paste.
My System SpecsSystem Spec
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 Bugcheck error x124, only when idle, even on vanilla windows 7




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