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Windows 7: Random BSODs linked to asmtxhci.sys, ntoskrnl.exe and ElbyCDIO.sys

22 Mar 2016   #1
risman

Windows 7 Home Premium 64 bit
 
 
Random BSODs linked to asmtxhci.sys, ntoskrnl.exe and ElbyCDIO.sys

For the past few days, beginning while I was out of the country and hadn't touched my computer for a couple of weeks, I started getting random BSODs linked to asmtxhci.sys and ntoskrnl.exe. Today, after installing VirtualCloneDrive, I got one linked to ElbyCDIO.sys. BSOD results attached.




Attached Files
File Type: zip BOB-VM-Mon_03_21_2016_215154_84.zip (308.8 KB, 1 views)
My System SpecsSystem Spec
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22 Mar 2016   #2
axe0

Windows 10 Pro
 
 

An important thing, configure Ccleaner to NOT clean the event logs & dump files, both are very important.

I would recommend to remove all software from IObit to prevent anymore problems.
It is also adviced to remove Daemon tools, it is known for being a pain regarding stability.

An update for your BIOS would be helpful

Where did you get your ASMedia USB drivers? The onces from ASUS are years older
https://www.asus.com/nl/Motherboards...Desk_Download/
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800581de8c, fffff88011470d20, 0}

*** WARNING: Unable to verify timestamp for asmtxhci.sys
*** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Probably caused by : asmtxhci.sys ( asmtxhci+1de8c )

3: kd> lmvm asmtxhci
Browse full module list
start             end                 module name
fffff880`05800000 fffff880`0586c000   asmtxhci T (no symbols)           
    Loaded symbol image file: asmtxhci.sys
    Image path: asmtxhci.sys
    Image name: asmtxhci.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jun 03 08:33:15 2015 (556E9FAB)
    CheckSum:         0006C280
    ImageSize:        0006C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 Mar 2016   #3
risman

Windows 7 Home Premium 64 bit
 
 

Not sure where ASMedia drivers came from, but possibly from a card with USB 3 ports? Why do you ask? Is there something you found that causes you to suggest removing all IOBit software, because this has been running seemingly without problems for many months.
My System SpecsSystem Spec
.

22 Mar 2016   #4
axe0

Windows 10 Pro
 
 

The drivers ASUS provides are ~5 years older, that is why I asked.

IObit software is known for causing trouble, they provide a driver update program but driver update programs are very bad in general. I've used some of the other programs myself when I was dumb enough to believe it, I'm still regretting it because it caused data loss to my laptop. I had to clean install the system.
My System SpecsSystem Spec
22 Mar 2016   #5
risman

Windows 7 Home Premium 64 bit
 
 

I think I may have found the problem. I installed ASUS PC Diagnostics and when I started USB test I immediately got BSOD with the suspect ASMedia driver apparently the problem. I stumbled across this information - Windows 8.1 and the ASMedia USB 3.1 XHCI 1.1 Host Controller | Plugable - and installed the older version of the driver it suggested. Then ran USB test again and no problem.
My System SpecsSystem Spec
22 Mar 2016   #6
axe0

Windows 10 Pro
 
 

I would normally suggest to stay with the drivers provided by the mainboad manufacturer, because they are usually the most optimal for the system.
My System SpecsSystem Spec
22 Mar 2016   #7
risman

Windows 7 Home Premium 64 bit
 
 

Is it only the Driver IOBit software that you recommend uninstalling, or also the Advanced System Care software as well?
My System SpecsSystem Spec
22 Mar 2016   #8
axe0

Windows 10 Pro
 
 

I would suggest to remove all IObit software, but at least recommended to remove those 2 you mention.
Code:
Start Menu\Programs\Advanced SystemCare	Public:Start Menu\Programs\Advanced SystemCare	Public
Start Menu\Programs\Driver Booster 3	Public:Start Menu\Programs\Driver Booster 3	Public
Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public
Start Menu\Programs\Smart Defrag 4	Public:Start Menu\Programs\Smart Defrag 4	Public
My System SpecsSystem Spec
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 Random BSODs linked to asmtxhci.sys, ntoskrnl.exe and ElbyCDIO.sys




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