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Windows 7: BSOD Crash Randomly Either While Active or Idle

24 Mar 2016   #1
hyjinx80

Windows 7 Pro 64bit, Windows 7 Home Premium 32-bit
 
 
BSOD Crash Randomly Either While Active or Idle

Hello and thanks in advance.

I randomly get BSOD dumps. Sometimes the blue screen doesn't appear and my system simply freezes for a second or two then immediately shuts down and restarts. This occurs sometimes while I'm working on the system and other times while I'm away and it is idle. I can't say for certain how often the BSOD actually appears because more than 50% of the time it happens when the system is idle and I am away.

Sometimes I can go several days w/o it happening and other times it can happen twice in one day. It is very random.

This has been happening for a couple of months now. It had happened at other times in the past where I was able to get help on here to fix the issue or the issue went away. I have been very busy the past few months and am just now getting a chance to post here.

It happened this afternoon. The system simply clicked off and restarted while I was working. No blue screen.

My DM log is attached. Please let me know what additional information I can provide.




Attached Files
File Type: zip JOHN-DESKTOP-Wed_03_23_2016_201939_46.zip (1.66 MB, 2 views)
My System SpecsSystem Spec
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24 Mar 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello John.

There are unfortunately no dump files in your upload alternatively you can check if there are any files in the minidump folder on your computer and then add them to a zip and upload here:

Open file explorer, in the address bar paste this in: %SYSTEMROOT%/minidump
If you find any dumps then please upload them.

If not then please check this tutorial if you got Windows configured correctly:
Dump Files - Configure Windows to Create on BSOD

Cheers, Boris
My System SpecsSystem Spec
24 Mar 2016   #3
hyjinx80

Windows 7 Pro 64bit, Windows 7 Home Premium 32-bit
 
 

Hi Boris,

I checked the minidump folder and it is empty. I ran the registry edit file "To have Windows Create a Small memory dump (Minidump) File on BSOD"

On my next crash I will run the dm collector. After I do so I would like to check the package to make sure it contains the dump file so that I don't upload another dm log w/o any useful info and waste your time. When I open the zip file what should I be looking for to make sure a dump file was included in the dm log?

Thanks for you help.
My System SpecsSystem Spec
.

25 Mar 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

John.

Files that end with .dmp are the ones we are interested in seeing.
My System SpecsSystem Spec
29 Mar 2016   #5
hyjinx80

Windows 7 Pro 64bit, Windows 7 Home Premium 32-bit
 
 

Hello Borris,

Thanks again for you help.

My system has crashed 3 times since your last message. Two of crashes were while I was actively using my system and once while it was idle (though I was in the room and witnessed it). All 3 times the system froze momentarily and then immediately rebooted without a BSOD.

I checked the Minidump folder and there are still no files there. I then double-checked the instructions on how to configure windows to create a dump log and confirmed that the correct settings were in place (see attached screenshot). I have also attached two of the DM logs that I ran after two of the crashes, in case there is some chance they can help.

What does it mean if no dump log is being created? Is it possible that this is a power supply problem? I upgraded to a 550w power supply several years ago. I have 4 sata disk drives, 1 sata solid state drive, 1 dvd rom, and a GeForce GTX650i Boost. And the system is on a battery backup surge protector.

Any thoughts on what might be causing this or what I can do to look in to the matter further?

Thanks again.


Attached Images
BSOD Crash Randomly Either While Active or Idle-screenshot-2016-03-25-07.36.00.png 
Attached Files
File Type: zip JOHN-DESKTOP-Tue_03_29_2016__53504_75.zip (1.46 MB, 1 views)
File Type: zip JOHN-DESKTOP-Thu_03_24_2016_231326_19.zip (1.48 MB, 0 views)
My System SpecsSystem Spec
29 Mar 2016   #6
axe0

Windows 10 Pro
 
 

Quote:
All 3 times the system froze momentarily and then immediately rebooted without a BSOD.
Only with BSOD a dump is created, a reboot isn't a BSOD.
My System SpecsSystem Spec
29 Mar 2016   #7
hyjinx80

Windows 7 Pro 64bit, Windows 7 Home Premium 32-bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Quote:
All 3 times the system froze momentarily and then immediately rebooted without a BSOD.
Only with BSOD a dump is created, a reboot isn't a BSOD.
Hi Axeo, thanks for the clarification.

What types of problems can cause a system to reboot like that then? What can I do to investigate the matter further?
My System SpecsSystem Spec
29 Mar 2016   #8
axe0

Windows 10 Pro
 
 

  • Loose wires,
  • Insufficient PSU,
  • Improper connected component,
  • Circuit problem,
  • Scheduled task that is corrupted,
  • Temp problem, in BIOS defined that the system shuts down when a certain temp has been reached for protection,
  • Damaged component, PSU, GPU, CPU, etc., but also wires

There are many more, but I don't know all of them.
My System SpecsSystem Spec
29 Mar 2016   #9
hyjinx80

Windows 7 Pro 64bit, Windows 7 Home Premium 32-bit
 
 

Got it. Thanks for your help. I understand this isn't a hardware-issue crash help forum so I appreciate your time.

I bought a 750 Thermaltake power supply today and installed it. Hopefully that was the source of the problem.

I really appreciate all of you who help users out on this forum and I will be posting if I do experience any BSOD's in the future. Also looking forward to learning more about how to hunt down and remedy the problems on my own. I am thankful for all the support and advice provided here.

Keep up the good work everyone. Thanks Borris and Axeo for your time.
My System SpecsSystem Spec
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