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Windows 7: Repeated BSOD on Windows 7 launch-up NVLDDMKM.sys

25 Mar 2016   #1
chiahan

Windows 7 Professional 64bit
 
 
Repeated BSOD on Windows 7 launch-up NVLDDMKM.sys

A couple days ago, I was playing a video game, and out of nowhere I got a BSOD. I rebooted my computer and the problem only escalated. What now is happening is essentially, every time I boot up my computer in regular mode, after the Windows logo, i'm constantly met with a BSOD. I believe it has to do with my Nvidia drivers, due to the message in the BSOD relating to NVLDDMKM.sys. My computer has never had problems in the past with any Nvidia drivers; so unfortunately i'm not too aware on how to fix my issue, or what is truly causing it.

Here are my logs
2TIMEPLS-PC-Fri_03_25_2016_103207_29.zip

I've looked at countless other posts about Nvidia drivers and BSOD problems and their fixes; none have worked for me. I've uninstalled Nvidia components in-conjunction with DDU (A driver complete uninstaller) for more comprehensive un-installations. After the countless times of uninstalling my Nvidia drivers, I've then reinstalled Nvidia drivers of multiple times with different versions (to see if it was a version issue), all still leading to a BSOD when I restart my computer.

I've also tried many other solutions people have used in the past like a clean installation of Windows 7, and I still get BSOD after Windows logo at startup.

One thing that allows me to bypass the BSOD and sucessfully get into regular mode is when I disable my graphics card and driver in device manager. But when I try to enable it, again it BSOD.

I'm not very computer savvy, so if I haven't provided enough information for this please ask if you need more. Any help would be appreciated




My System SpecsSystem Spec
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25 Mar 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello chiahan and welcome to 7forums!

I've looked through the dump files and all point to the problem explained below:

Bug Check 0x116: VIDEO_TDR_ERROR
This indicates that an attempt to reset the display driver and recover from a timeout failed.



Do you remember what drivers you have tried already?

I would still like for you to try different graphics card drivers:
GeForce Drivers

Cheers, Boris
My System SpecsSystem Spec
25 Mar 2016   #3
chiahan

Windows 7 Professional 64bit
 
 
Update

Sorry for this late message; however I can tell you some specifics relating to which drivers I've attempted to use.

My graphics is a Geforce GTX 460, and for the drivers Nvidia has released, I've tried the 3 most current updates, and one version that dated 2015 (Drivers: 364.51, 362.00. 361.91). Every time I try a new version, I choose their custom install that only downloads the graphics driver and their Physx driver. After the needed restart from the download's completion, my computer BSOD after the Window's logo :\

I don't know if this information will help; however, I'll explain in detail how I uninstall Nvidia each time I try a different driver. After getting the BSOD at the window's logo, I restart my computer and go through safe mode. There, I use window's "Add or remove a program" and uninstall both the graphic's driver and their Physx driver. I then remove my Nvidia folder. After, I use a program called DDU to do a more complete removal of Nvidia from my computer.

I've also attached a new BSOD report that hopefully shows if anything went different from driver to driver.
2TIMEPLS-PC-Fri_03_25_2016_213645_08.zip


I really appreciate your help, and thanks for responding so quickly.


My System SpecsSystem Spec
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26 Mar 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello chiahan, no worries about the late reply, there is a 7 hour gap between us.

Alright well now that so many things have gone wrong I would recommend that you install the GeForce Experience for your machine:
GeForce Experience

Cheers, Boris
My System SpecsSystem Spec
26 Mar 2016   #5
chiahan

Windows 7 Professional 64bit
 
 
Update #2

Like you suggested, I downloaded Nvidia's GeForce Experience. After the interface was downloaded, I used GFE's driver updater that was included. The express install downloaded Nvidia driver components and the newest GTX 460 graphics driver (which is my Graphics card). Still, after restarting my computer, once the driver installation was complete, I got a BSOD after the Window's logo.

After my computer failed, I completely uninstalled Nvidia components once again through safe mode; using "Add/remove program" "DDU (Driver uninstaller), and removing Nvidia folders. I then re-downloaded Nvidia Geforce Experience, and still got hung up after the Window's logo.

Something that I've found strange was the time when this ordeal started. I hadn't manually updated any drivers before the incident; specifically my Nvidia drivers since around December of last year (2015). I received a new motherboard late last year, and a new CPU with it. The only change I could think of that my computer underwent would of been a Window's update.

Again, i'm posting the crash logs, but i'm certain it's the same BSOD as before.

2TIMEPLS-PC-Sat_03_26_2016__93125_16.zip

I'm beginning to wonder if my problem derives from the graphics card itself. However, usually when I've seen graphics card that have fallen, artifacts and graphical glitches appear. I haven't had any graphical errors in or before my BSOD. Also, I don't think this would be relevant but just in case I've noticed that my monitor fails right before the BSOD and comes back on during the message.

Thank you for all your help so far, and I appreciate the time so far that you've taken to help me Boris.

-Chiahan


My System SpecsSystem Spec
26 Mar 2016   #6
BorisTheAnimal

Windows 7 Home Premium
 
 

Well unfortunately it is still crashing with the TDR error.

I was looking on Google for your card + tdr and this came up:
https://www.reddit.com/r/GlobalOffen..._issue_on_gtx/

Maybe you could give a go those steps?

There is also the possibility of the PSU not being powerful enough for your card, you wouldn't have another GPU to test it?

Or another computer to test the GPU in?
My System SpecsSystem Spec
26 Mar 2016   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
27 Mar 2016   #8
chiahan

Windows 7 Professional 64bit
 
 
Update #3

I attempted to use the fix in the post, and still i'm getting this cursed BSOD.....

I used safemode, with DDU, to uninstall Nvidia drivers; also using "Add/remove program" to insure my old drivers were completely uninstalled. Also, I tried to download the version they used for the fix; however, I couldn't get the version they used, which was pretty outdated, to work on my computer (It literally refused to download). So in its stead, I choose to try the oldest GTX 460 driver on Nvidia's driver page. Still getting the same result; BSOD after Window's logo appears. The BSOD however, took a longer time to appear. During that time, my monitor lost connection for the extend period of time between the Window's logo and the BSOD.

Unfortunately, I don't have another GPU or computer I can test my GTX 460 on. :\

Going to Golden's post, I tested to see if my components in my computer were overheating. Fortunatley, or unfortunatly how you look at :P, both my CPU and GPU are well below the thermal capcity.

PNG of thermal readings

Repeated BSOD on Windows 7 launch-up NVLDDMKM.sys-thermal-levels.png



CPU Information

Repeated BSOD on Windows 7 launch-up NVLDDMKM.sys-cpu-extent.png
(From: Intel Core i5-3550 - CM8063701093203 / BX80637I53550 / BXC80637I53550)

I noticed two other issues relating to my GPU and nvidia control panel; however I don't know if they are a derivative from me disabling my graphics card at the moment of writing this (Like I said before, I can only enter a non-safe mode if I disabled my card). Nvidia control panel always fails to open. Like, it just won't open at all. Secondly, I the results I got from GPU-Z tell me the memory size is 0mb: I don't know if this is because I disabled it, or if there is truly something wrong with my card.

GPU_Z Reading

Repeated BSOD on Windows 7 launch-up NVLDDMKM.sys-gpu-test.png

I'll also attach the BSOD logs, but again, it's the same message.
2TIMEPLS-PC-Sun_03_27_2016__85651_13.zip

Thank you both for your help so far

-Chiahan


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