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Windows 7: BSOD ad random

30 Mar 2016   #1
jonesbxl

windows 7 enterprise x64
 
 
BSOD ad random

Hello,

I got 2 bsod's today.. I hope you can help me resolving the problem(s).

greetings,

J




Attached Files
File Type: zip Q6600-HD5770-PC-wo_30-03-2016_160448,24.zip (1.80 MB, 6 views)
My System SpecsSystem Spec
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30 Mar 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome J mate you say you had two BSOD's today I can only see one in your dump files??

Code:
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
A very common dump and one that is sometimes hard to track down. But as your dumps infer a driver fault and msinfo32 report indicates problem devices I would first look at installing the drivers for those devices.

I don't speak that language but am guessing it says something like drivers not installed or not connected etc


Attached Thumbnails
BSOD ad random-.png  
My System SpecsSystem Spec
30 Mar 2016   #3
axe0

Windows 10 Pro
 
 

Where did you get that part of ntoskrnl? I've never seen it back in the dumps unless with symbol problems.

It says the device is not present, not working or hasn't all the required drivers installed

My suggestion is to start with updating the BIOS, it is way too old.
https://www.asus.com/Motherboards/P5...Desk_Download/
Code:
BIOS-versie:                         American Megatrends Inc. 0604   , 16-7-2008
My System SpecsSystem Spec
.

30 Mar 2016   #4
zztemp

 
 

yeah its saying "the device is not present, is doesn't work or does not have all the needed drivers installed.
maybe just try to unplug your mouse/keyboard and place it in a different USB port.
Then check the devicemanager and see if the issues are resolved.

edit:
axe0 beat me to the translation it seems
My System SpecsSystem Spec
30 Mar 2016   #5
jonesbxl

windows 7 enterprise x64
 
 

I did have 2 crashes...bizar

Translation of the dutch part > it says both mouse and keyboard are not present, are not working correctly or has not all...
However, both are working perfectly.

Bleuscreenview gives following result:
==================================================
Dump File : 033016-22042-01.dmp
Crash Time : 30-3-2016 8:29:16
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`030d179d
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+4f153
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+74080
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033016-22042-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.752
==================================================
My System SpecsSystem Spec
30 Mar 2016   #6
zztemp

 
 

Did you update your videodriver for your ATI Radeon HD 5700 Series recently?
atikmdag.sys is a driver thats used by the ATI Catalyst Control Center.
My System SpecsSystem Spec
30 Mar 2016   #7
jonesbxl

windows 7 enterprise x64
 
 

@zztemp:
No, this computer is getting old (2011). The only updates are from windows.
I don't think 'Catalyst Control Center' is installed, I can't find it. At least, i don't use it so..right?
I also tried changing usb ports, but the error message still appear..strange

@axe0:
I've version 0604 (2008). I see there's is one update> 0709 (2010). Why would this (6 years old..) change anything?
My System SpecsSystem Spec
30 Mar 2016   #8
axe0

Windows 10 Pro
 
 

Because updating has a chance of at least improving the stability.
My System SpecsSystem Spec
30 Mar 2016   #9
zztemp

 
 

you could use Agent Ransack to search your c-drive and look for the driver : atikmdag.sys
further more you could open a dos-box (command prompt) and type in "driverquery" you can look there if indeed you have that driver installed.

If so, you could delete your GPU drivers with the tool named "DDU". After deinstallation, you can reinstall the latest drivers.

As for axe0 advice, he is right, flashing/updating your BIOS will make things more stable BUT it is not without risk. Flashing your BIOS and doing it wrong can make it worthless, so pay attention when you flash/update your BIOS. Don't be scared about it, but you do need to be careful.
My System SpecsSystem Spec
31 Mar 2016   #10
jonesbxl

windows 7 enterprise x64
 
 

When I do a search on this driver on my c drive, I get 5 results.
However, via command I cannot find it on the list...

I found my motherboard cd rom, which has a utility for updating bios (asusupdate). It gives different options, incl. the option to update in windows itself (no need for reboot). Should I risk this update considering all warnings of possible failures? I m not convinced this is the cause of the bsod. I'd rather try other steps..like above.
My System SpecsSystem Spec
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