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Windows 7: BAD_POOL_HEADER 0x00000019 Need help finding corrupt driver

31 Mar 2016   #1
mrprez

Windows 7 Pro x64
 
 
BAD_POOL_HEADER 0x00000019 Need help finding corrupt driver

One of my clients is getting a Bad Pool Header Error; I know that it's usually either caused by a driver or RAM. I'm remote so I don't have physical access to the computer but I've ruled out RAM because the Blue Screens occur randomly and consistently at least every 10-20 minutes in normal mode, but are completely gone in safe mode. I was able to run a basic RAM stress test in safe mode which found no errors. I essentially just need help determining which driver is causing this error. Windbg tells me it's caused by ntkrnlmp.exe but it's some other program/driver which depends on it. When I used driver verifier, from what I can tell the system crashed and it asked the user to restore windows from recovery. I guided them into Safe Mode with Networking and disabled verifier. I've attached the zip from the forum program.


Windbg gives me this:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
Machine Name:
Kernel base = 0xfffff800`02a0e000 PsLoadedModuleList = 0xfffff800`02c55730
Debug session time: Wed Mar 30 08:18:36.519 2016 (UTC - 5:00)
System Uptime: 0 days 0:16:10.548
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffd7018).  Type ".hh dbgerr001" for details
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002aca79a, fffff880090669e0, 0}

Probably caused by : ntkrnlmp.exe ( nt!FsRtlLookupPerStreamContextInternal+7a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002aca79a, Address of the instruction which caused the bugcheck
Arg3: fffff880090669e0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!FsRtlLookupPerStreamContextInternal+7a
fffff800`02aca79a 48397010        cmp     qword ptr [rax+10h],rsi





Attached Files
File Type: zip SysnativeFileCollectionApp.zip (3.07 MB, 2 views)
My System SpecsSystem Spec
.
01 Apr 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello mrprez and welcome to 7forums!

3b is usually a graphic's driver (display adapter/video driver), other possibilities include
but are not limited to antivirus/antispyware/security programs and even memory (mapping).

BCCode: 3b 0x0000003b

Cause
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Please download the graphics driver from Intel here:
Intel® HD Graphics Drivers and Intel® Graphics Media Accelerator Drivers

Then there are a number of crashes the 28th of March but the driver which is blamed is unknown so it's really hard to troubleshoot, the easiest way to find out more about what is causing the crash is to enable Driver Verifier, please follow this guide:
Driver Verifier - Enable and Disable

Cheers, Boris
My System SpecsSystem Spec
01 Apr 2016   #3
Laith

Windows 10 Professional x64
 
 

Hiya and welcome to SevenForums!

Your system drivers are very out-of-date, please install all the latest updates from Windows Update.
My System SpecsSystem Spec
.

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