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Windows 7: BSOD for twcinnh

01 Apr 2016   #1
twcinnh

windows 7 professional
 
 
BSOD for twcinnh

Here is my the file generated by the download.

I've been getting BSOD for a while; performed a repair install of Windows a few days ago but that did nothing; now I've come across this Forum and am looking forward to some guidance.

Hope I've provided all the requested information.

Regards,

Tom C


My System SpecsSystem Spec
.
01 Apr 2016   #2
Laith

Windows 10 Professional x64
 
 

You have attached no file.
My System SpecsSystem Spec
01 Apr 2016   #3
twcinnh

windows 7 professional
 
 
Oops

Here's the zip file (I hope).

PS Perhaps I should mention the C drive is an SSD


Attached Files
File Type: zip BUILDFEB2016-PC-Fri_04_01_2016__85828_58.zip (1.72 MB, 4 views)
My System SpecsSystem Spec
.

01 Apr 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello twcinnh sorry that no one responded until now.

The dump file tells us that mwac.sys was partly responsible for the BSOD. mwac.sys is the driver for the process Malwarebytes Web Access Control, if you use Malwarebytes then I would recommend that you uninstall it and use MSE in its stead.

The dump file also complained about netio.sys which is the driver for your network card so I would also recommend that you run the Intel Driver update tool:
Intel® Driver Update Utility

Cheers, Boris
My System SpecsSystem Spec
01 Apr 2016   #5
Laith

Windows 10 Professional x64
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Hello twcinnh sorry that no one responded until now.

The dump file tells us that mwac.sys was partly responsible for the BSOD. mwac.sys is the driver for the process Malwarebytes Web Access Control, if you use Malwarebytes then I would recommend that you uninstall it and use MSE in its stead.

The dump file also complained about netio.sys which is the driver for your network card so I would also recommend that you run the Intel Driver update tool:
Intel® Driver Update Utility

Cheers, Boris
Instead of uninstalling Malwarebytes, pause the Web Protection feature, as it's known to conflict with other drivers, if you don't want to uninstall Malwarebytes.

Run Driver Verifier for 24 hours. Driver Verifier - Enable and Disable
My System SpecsSystem Spec
01 Apr 2016   #6
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Hello twcinnh sorry that no one responded until now.

The dump file tells us that mwac.sys was partly responsible for the BSOD. mwac.sys is the driver for the process Malwarebytes Web Access Control, if you use Malwarebytes then I would recommend that you uninstall it and use MSE in its stead.

The dump file also complained about netio.sys which is the driver for your network card so I would also recommend that you run the Intel Driver update tool:
Intel® Driver Update Utility

Cheers, Boris
You don't have to be sorry for a delay of a few hours response, that is usually pretty fast in most other sites I've seen

MSE = AV,
MBAM = AM
The OP should at least be running MSE if no other AV is installed, MBAM is NO replacement as AV.
My System SpecsSystem Spec
02 Apr 2016   #7
twcinnh

windows 7 professional
 
 

I've been using Malwarebytes for years. Could it be something corrupted there and a removal and reinstall would do? Or, something they changed. I have Bitdefender as an AV.

Regards,

Tom C (I very much appreciate your time and efforts.)
My System SpecsSystem Spec
02 Apr 2016   #8
Laith

Windows 10 Professional x64
 
 

OP, have you run Driver Verifier for 24 hours?
My System SpecsSystem Spec
02 Apr 2016   #9
twcinnh

windows 7 professional
 
 

It's currently running.

I'm not familiar with the driver verifier. Does it run and then generate a report? Does it need any input from me, or just let it go.

Tom C
My System SpecsSystem Spec
02 Apr 2016   #10
Laith

Windows 10 Professional x64
 
 

Let it run for 24 hours, if you get any BSOD report immediately with the new log.
My System SpecsSystem Spec
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 BSOD for twcinnh




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