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Windows 7: BSOD and Startup Repair Unable to Repair This Computer

01 Apr 2016   #1
tjk34

Windows 7 Home Premium 64bit
 
 
BSOD and Startup Repair Unable to Repair This Computer

Hello. I am having a continuous issue with my computer. I apologize in advance for being an amateur at computer repair so please bear with me if I need to better understand some terminology.

My computer is continuously crashing. It reboots itself or turns itself off. I don't always see the BSOD when it shows up but I imagine it flickers every time it crashes. One time, I saw it, and it said "BAD POOL CALLER."

Every time it crashes I do the recommended startup repair just to get it to work again. It always tells me that Startup Repair cannot fix this computer and then it reboots and everything works again for awhile. I thought everything was fine and dandy a couple weeks ago and now it is starting all over again. Please help! Thank you




Attached Thumbnails
BSOD and Startup Repair Unable to Repair This Computer-20160401_143315.jpeg  
Attached Files
File Type: zip TRACYJMAY-PC-Fri_04_01_2016_152337_19.zip (412.0 KB, 5 views)
My System SpecsSystem Spec
.
01 Apr 2016   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Backup your data, reinstall windows

Clean Install Windows 7
My System SpecsSystem Spec
01 Apr 2016   #3
tjk34

Windows 7 Home Premium 64bit
 
 

Is that my only option? I'll have to see if I have a disc. I think it came pre-loaded on this piece of junk.
My System SpecsSystem Spec
.

02 Apr 2016   #4
axe0

Windows 10 Pro
 
 

A more completely zip file would be necessary in order for us to better help you, please run the DM Log Collector again.

The zip should contain at least 20 files.
18 .txt,
1 .nfo.
1 or more dumps.

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

My System SpecsSystem Spec
02 Apr 2016   #5
tjk34

Windows 7 Home Premium 64bit
 
 

Here is a new file. This one produced 29 files with several dump files as well. Thank you for your help.


Attached Files
File Type: zip TRACYJMAY-PC-Sat_04_02_2016__92856_07.zip (965.0 KB, 3 views)
My System SpecsSystem Spec
02 Apr 2016   #6
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
02 Apr 2016   #7
tjk34

Windows 7 Home Premium 64bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {671061EE-38CF-45CF-B127-BDA160750876}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{671061EE-38CF-45CF-B127-BDA160750876}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-87411899-2991279152-3209751134</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>EL1358</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20110317000000.000000+000</Date></BIOS><HWID>A1F33A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7601.0000-0902011
Installation ID: 005935699090641366172736402390592945618852978255556365
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/2/2016 10:45:14 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:29:2016 08:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAJJSOT0Y6ajzitfbd8gByVSo/

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            031711        APIC1610
  FACP            031711        FACP1610
  HPET            031711        OEMHPET0
  MCFG            031711        OEMMCFG 
  WDRT            031711        NV-WDRT 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            031711        OEMB1610
  AWMI            031711        OEMB1610
  SSDT            A M I         POWERNOW
My System SpecsSystem Spec
02 Apr 2016   #8
axe0

Windows 10 Pro
 
 

You are running an Acer Product ID (PID) on an eMachine board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec
02 Apr 2016   #9
tjk34

Windows 7 Home Premium 64bit
 
 

I am confused. This is the software that came with this computer. The only software I added to this computer is Adobe Professional, that was about 4 years ago. I have a product key for the Windows. Should I just re-install with that key?
My System SpecsSystem Spec
07 Apr 2016   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by axe0 View Post
You are running an Acer Product ID (PID) on an eMachine board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
Acer is the parent company of eMachines, since there doesn't seem to be any eMachine specific PID's I would just let that one go.

The PID covers Acer, Gateway and Packard, so it can easily be associated with another.
My System SpecsSystem Spec
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