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Windows 7: BS on start up. Cannot start computer without Safe Mode on.

02 Apr 2016   #1
Stretchiness

Windows 7 Home Premium 64 bit
 
 
BS on start up. Cannot start computer without Safe Mode on.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8006F7A4E0
BCP2: FFFFF88003D72410
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040216-21356-01.dmp
C:\Users\Brandon.Brandon-PC\AppData\Local\Temp\WER-42385-0.sysdata.xml

The computer will give me the BS then give me the choice to load in Safe Mode or not. If I let it turn on normally the computer restarts to blue screen again after reaching the windows screen prior to the log in screen.

If anyone can help me resolve this, it'll be much appreciated.




Attached Files
File Type: zip BRANDON-PC-Sat_04_02_2016_165452_16.zip (2.17 MB, 2 views)
My System SpecsSystem Spec
.
02 Apr 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello Brandon and welcome to 7forums!

Looked at the most recent dump files and all point to the 0x116 BSOD known as VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed

I also noted that your graphics card drivers were a tad old:
Code:
12/19/2012 2:38:55 PM  C:\Windows\system32\DRIVERS\atikmdag.sys
But I couldn't pin point the exact model of your GPU so please use the AMD autodetect utility to update the drivers:
AMD Driver Autodetect

Cheers, Boris
My System SpecsSystem Spec
02 Apr 2016   #3
Stretchiness

Windows 7 Home Premium 64 bit
 
 

the AMD does not work properly. It failed in the scan.
My System SpecsSystem Spec
.

02 Apr 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

What did it say?

FYI, I'm off to bed so it might take a while before anyone responds.
My System SpecsSystem Spec
02 Apr 2016   #5
Stretchiness

Windows 7 Home Premium 64 bit
 
 

Failed to load detection driver.
My System SpecsSystem Spec
03 Apr 2016   #6
BorisTheAnimal

Windows 7 Home Premium
 
 

Alright well I would boot into safe mode and uninstall the graphics card drivers and then try to boot into normal W7 and run the tool again!
My System SpecsSystem Spec
03 Apr 2016   #7
Stretchiness

Windows 7 Home Premium 64 bit
 
 

Where would I go to uninstall a graphics card? It is my first time trying to do that.
My System SpecsSystem Spec
03 Apr 2016   #8
BorisTheAnimal

Windows 7 Home Premium
 
 

Oh I see well normally we would recommend someone to download a program called DDU(display driver uninstaller) but since you can't boot into W7, I'm not sure how it would work, of course you could try to boot into Safe Mode with Networking and download it from here and let it run:
Display Driver Uninstaller Download version 15.7.5.4
My System SpecsSystem Spec
03 Apr 2016   #9
Stretchiness

Windows 7 Home Premium 64 bit
 
 

Yeah that is how I am currently communicating here is through the Safe Mode with Networking. After the download I received a message stating:
PBUpdater has stopped working.
Files that help describe the problem:
C:\Users\Brandon.Brandon-PC\AppData\Local\Temp\WER30C0.tmp.WERInternalMetadata.xml
C:\Users\Brandon.Brandon-PC\AppData\Local\Temp\WER70DC.tmp.appcompat.txt
C:\Users\Brandon.Brandon-PC\AppData\Local\Temp\WER715A.tmp.mdmp
My System SpecsSystem Spec
03 Apr 2016   #10
BorisTheAnimal

Windows 7 Home Premium
 
 

Hmm what if you try an earlier version?
My System SpecsSystem Spec
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 BS on start up. Cannot start computer without Safe Mode on.




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