Getting a BSOD numerous times a day

kgcrafts · 03 Apr 2016

A couple of weeks ago I made the mistake of clicking on a link in a "spoof" Apple email. It looked official, but wasn't. Since then, I've been getting the BSOD numerous times per day. I've tried my system with certain applications up or down and it doesn't matter. No matter what combination of applications I seem to have running, the BSOD will randomly shut my computer down.

I've asked in other forums and have been told it could be hardware or it could be software.....or it could be both. Not a lot of help. I hate to rebuild my hard drive if it's hardware, but how would I know? If it's software, it'll take a few days, but I can rebuild the hard drive. I just don't want to waste my time going in the wrong direction.

Is there a utility or something that might help me determine this before I step into one direction?

Thanks
Gil

I've added the .zip file as instructed.......what's next? I've also tried taking a picture of the BSOD, but by the time my camera turns on and I point it at the screen, the BSOD is gone.

**axe0** · 04 Apr 2016

Blue Screen of Death (BSOD) Posting Instructions

Diagnostics Test

Malware scan

Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware

Note

*(Uncheck trial version in the installation process)

kgcrafts · 05 Apr 2016

I've added the .zip file as instructed.......what's next? I've also tried taking a picture of the BSOD, but by the time my camera turns on and I point it at the screen, the BSOD is gone.

**axe0** · 05 Apr 2016

You seem to use a few programs that may make things worse, it is highly recommended to remove them and revert back the changes they have made.

AVG Driver Updater
DriverTuner

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:

There are no dumps, without dumps it is practically impossible to suggest anything that may be even close to a proper solution given the bugchecks in the event logs and the last BSOD seem to have happened at least a week ago.

kgcrafts · 05 Apr 2016

After stopping Ccleaner, I've run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware, as directed above. I still get the BSOD. Kaspersky, btw, found six problems, which were eliminated.

**axe0** · 05 Apr 2016

If you get another BSOD follow the instructions again and upload a new zip, the previous didn't contain any zip and I can't analyse anything until at least one is provided.

kgcrafts · 07 Apr 2016

I got another BSOD and ran the utilities listed above and in that order. AdwCleaner deleted a file named swdumon and SuperAntiSpyware deleted 63 tracking cookies. Attached is the .zip file. Thanks in advance for your help.

**axe0** · 07 Apr 2016

This crash is caused by a conflict with a driver from Malwarebytes & a driver from BitDefender, Malwarebytes is aware of it because I'm in contact with them about this since I'm experiencing this problem too. I'm currently running a test for Malwarebytes to confirm that this is truly a driver conflict and not a problem with the web protection.

A temporary work-around is to disable the web protection of Malwarebytes at startup and restart your pc.

kgcrafts · 10 Apr 2016

I have followed your instructions and disabled the web protection of Malwarebytes at startup and restarted my PC. That was a few days ago, when you posted your message. I'm cautiously optimistic because I have not had a BSOD since. Just thought I'd give you an update and another thank you for your help. I will mark this as solved in a few more days should I not get a BSOD if it's okay with you - just to be sure.

**axe0** · 11 Apr 2016

Good to hear :)

FYI, Malwarebytes is aware of the problem and is working on it.