BSOD Windows has Recovered from an Unexpected Shutdown

unicornlover442 · 02 Apr 2016

Hello, all. As a word of warning, you are dealing with a technologically challenged lady. I leave my laptop on all the time, in the sleep mode with the cover down when I am not using it. I use Google Chrome and have approximately 8 windows open at a time, most with 20 or 30 tabs at a time. I restart it at least once a week. I received a BSOD earlier today. Unfortunately, I did not write the code down at the time, but restarted Windows in the normal mode then received Windows has recovered from an unexpected shutdown. I could only do snips of the details but I can retype them for you here:

Problem Event Name BlueScreen
OS Version 6.1.7601.2.1.0.768.3
Locale ID: 1033
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000406F8
BCP4: FFFFF80002EFBAA7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem: C:\Windows\Minidump\040216-44943-01.dmp
C:\Users\Paula's\AppData\Local\Temp\WER=112367-0.sysdata.xml

derekimo · 02 Apr 2016

Welcome to the forum,

Can you run that tool again the file you uploaded got corrupted,

Attachment 384506

Someone will be along to help you.

unicornlover442 · 02 Apr 2016

Hopefully, this one will work.

derekimo · 02 Apr 2016

Unfortunately that one is doing the same thing,

I'm not sure why it's getting corrupted,

Can you try this one,

unicornlover442 · 03 Apr 2016

Sorry it took so long to reply. Here are the results from the dm log collector:

**axe0** · 03 Apr 2016

Hi unicornlover442,

Welcome to the 7forums :)

I recommend to visit HP for checking for driver & BIOS updates for everything, to ensure that you're running up to date with it :)
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Your Qualcomm Atheros wifi driver is the cause of the crash which seems to be very old.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050033, 406f8, fffff80002efbaa7}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : athrx.sys ( athrx+15866d )

Followup:     MachineOwner

4: kd> lmvm athrx
Browse full module list
start             end                 module name
fffff880`0542d000 fffff880`057d8000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jun 14 10:23:09 2012 (4FD99F6D)
    CheckSum:         0039179C
    ImageSize:        003AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

unicornlover442 · 03 Apr 2016

Thank you Axeo. When I went to the web page you gave me for the updates, I expanded each of the listed
equipment types, bios, etc. 52 separate downloads were shown.

I guess I would download all of them and then install them?

Will doing this also resolve the problem with the Qualcomm Atheros Wi-fi driver problem?

Is there a way to receive all these updates automatically? I noticed that there was an HP Support Assistant that can automatically check for and install updates so I watched the video for that and followed the instructions but after following all the steps indicated, it said there were no updates available.

Sorry if these questions are elementary, but I do thank you for all your help.

**axe0** · 04 Apr 2016

Will doing this also resolve the problem with the Qualcomm Atheros Wi-fi driver problem?

Most likely yes, but you have to at least install the Atheros network drivers.

Is there a way to receive all these updates automatically? I noticed that there was an HP Support Assistant that can automatically check for and install updates so I watched the video for that and followed the instructions but after following all the steps indicated, it said there were no updates available.

It is strongly recommended to install and find drivers manually for at least following reasons

No corrupted drivers are installed, if there are you can simply reinstall them with a new download,
The correct drivers are being downloaded/installed.

unicornlover442 · 04 Apr 2016

Dear AxeO: Thank you for all your help. I downloaded and installed every single software and driver that was listed as being available for my laptop. Some were already installed and wouldn't upgrade, but I probably downloaded and installed around 45 of them. I probably installed things I didn't even need! However, the Atheros Wireless LAN driver was one of the network drivers listed that I did install. Hopefully this will resolve my blue screen issue. Again, I appreciate all the help that was given me by yourself and also by derekimo. Be blessed.