BSOD bug check 10d on shutdown


  1. craig1214
    Posts : 3
    Windows 7 Home Premium 32-bit
       New #1

    BSOD bug check 10d on shutdown


    I have an Intel DG965WH motherboard with Core2 Duo processor. This week I updated my 32-bit Vista Home Premium to Windows 7 home premium (32-bit). Sadly, every time I would try to shutdown or restart I would get BSOD with bugcheck 10d. I searched extensively for a resolution with no luck. Finally, by trial and error, I found that stopping ELService.exe in task manager avoided the problem. Further research determined this is the Intel Quick Resume Technology Driver. The Intel support website indicates this isn't supported on Vista, though it wasn't causing me any problems there (that I was aware of).

    To uninstall, I had to use task manager to end ELService.exe, then go to Uninstall Programs in CP and uninstall Intel Quick Resume Technology. Now I can shutdown cleanly. I don't know if there is any downside to having removed this.

    I just thought I would post this info in case anyone else is having this trouble, or in case anyone can give me guidance on quick resume functionality in Windows 7.
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    craig1214 said:
    I have an Intel DG965WH motherboard with Core2 Duo processor. This week I updated my 32-bit Vista Home Premium to Windows 7 home premium (32-bit). Sadly, every time I would try to shutdown or restart I would get BSOD with bugcheck 10d. I searched extensively for a resolution with no luck. Finally, by trial and error, I found that stopping ELService.exe in task manager avoided the problem. Further research determined this is the Intel Quick Resume Technology Driver. The Intel support website indicates this isn't supported on Vista, though it wasn't causing me any problems there (that I was aware of).

    To uninstall, I had to use task manager to end ELService.exe, then go to Uninstall Programs in CP and uninstall Intel Quick Resume Technology. Now I can shutdown cleanly. I don't know if there is any downside to having removed this.

    I just thought I would post this info in case anyone else is having this trouble, or in case anyone can give me guidance on quick resume functionality in Windows 7.
    Hi craig

    Can you go to c:\windows\minidump, zip the dmp file (*.dmp) and upload it to us for debugging

    Use the attachment icon as shown below to upload

    Thanks

    Ken J
    Last edited by zigzag3143; 21 May 2011 at 06:24.
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  4. craig1214
    Posts : 3
    Windows 7 Home Premium 32-bit
    Thread Starter
       New #3

    minidump


    Minidump attached. This is just before removing ELService.exe
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