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Windows 7: Windows 7 Bluescreen of death BCCode C5

12 Apr 2016   #1
aburford2016

Windows 7 Home Premium 64bit
 
 
Windows 7 Bluescreen of death BCCode C5

HI, I was just wondering if I can get some advice, my PC randomly crashes with a blue screen of death with the BCCode:C5, I will attach some information about my system. It mostly occurs when I watch a video and or a movie, I have updated my video card drivers and onboard sound, any advice would be much appreciated.




Attached Files
File Type: zip ANDREW-PC-Tue_12_04_2016_184754_53.zip (2.01 MB, 2 views)
My System SpecsSystem Spec
.
12 Apr 2016   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
12 Apr 2016   #3
aburford2016

Windows 7 Home Premium 64bit
 
 

That has got nothing to do with the Blue Screen of death, please give me some useful information that may help with the blue screen of death.
My System SpecsSystem Spec
.

12 Apr 2016   #4
axe0

Windows 10 Pro
 
 

We request for an activation report when something looks suspicious and may prevent us from helping as piracy is against the forum rules. The report is to confirm the suspicious.
My System SpecsSystem Spec
12 Apr 2016   #5
aburford2016

Windows 7 Home Premium 64bit
 
 

Sorry I do apologize for that, I will go and get the information my windows 7 is 100% legit.
My System SpecsSystem Spec
12 Apr 2016   #6
aburford2016

Windows 7 Home Premium 64bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6BRGV-BMYP3-VYQ3J
Windows Product Key Hash: C5R7qlJgA7l/RPWhwcCLkrBDKJI=
Windows Product ID: 00359-OEM-8704101-87379
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FBBBC2E2-2E3A-4922-BF59-2341813E24F2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FBBBC2E2-2E3A-4922-BF59-2341813E24F2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYQ3J</PKey><PID>00359-OEM-8704101-87379</PID><PIDType>3</PIDType><SID>S-1-5-21-1574106876-1204190616-206527301</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.6</Version><SMBIOSVersion major="2" minor="7"/><Date>20121011000000.000000+000</Date></BIOS><HWID>B25D3E07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-041-087379-02-3081-7601.0000-0422013
Installation ID: 004522949064826570416881437805703831750981542504498174
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: VYQ3J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/04/2016 11:33:14 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:30:2016 23:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAAACAAAABAABAAEAln0yqJS1Rj8SwoZrbOnWBwJbmugIxHKKvkGWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
DMAR INTEL SNB
My System SpecsSystem Spec
12 Apr 2016   #7
axe0

Windows 10 Pro
 
 

It does look good

Please remove KMSnano, a program known for illegal activating of Windows & Office.
Code:
Start Menu\Programs\KMSnano	Public:Start Menu\Programs\KMSnano	Public
My System SpecsSystem Spec
12 Apr 2016   #8
aburford2016

Windows 7 Home Premium 64bit
 
 

Would that be causing the blue screen of death?
My System SpecsSystem Spec
13 Apr 2016   #9
axe0

Windows 10 Pro
 
 

It rarely is the cause because it depends on what the cause is, but it would certainly prevents us from helping if it is used. I don't think it is the cause in this case, but I haven't analyzed the dumps yet.
My System SpecsSystem Spec
13 Apr 2016   #10
aburford2016

Windows 7 Home Premium 64bit
 
 

Ok well I do appreciate any help or advice on this blue screen of death.
My System SpecsSystem Spec
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 Windows 7 Bluescreen of death BCCode C5




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