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Windows 7: BSOD on standby

13 Apr 2016   #1
shinsaber

Windows 7 Ultimate x64
 
 
BSOD on standby

Hi

My lap was on when I left it there to pick up my friend. After I came back, it was just restarted and logged a minidump file

Anyone can help me to analyze this?




Attached Files
File Type: zip QUAN-PC-13_04_2016_171036_03.zip (1.81 MB, 3 views)
My System SpecsSystem Spec
.
14 Apr 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Heyo shinsaber.

One BSOD pointed out RtkBtfilter.sys which is a Realtek Bluetooth driver(source) and I would recommend that you see if there are updates available for the Bluetooth driver.

Another BSOD complained both about the RtkBtfilter.sys and about usbhub.sys(source) which would mean that there is somekind of issue with the USB controller, I couldn't find the support page for your laptop but if you have the serial number for the laptop it would help a lot.

Cheers, Boris
My System SpecsSystem Spec
14 Apr 2016   #3
shinsaber

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Heyo shinsaber.

One BSOD pointed out RtkBtfilter.sys which is a Realtek Bluetooth driver(source) and I would recommend that you see if there are updates available for the Bluetooth driver.

Another BSOD complained both about the RtkBtfilter.sys and about usbhub.sys(source) which would mean that there is somekind of issue with the USB controller, I couldn't find the support page for your laptop but if you have the serial number for the laptop it would help a lot.

Cheers, Boris
I'm using Sager NP7352 (Clevo W350ST). Actually, I just upgraded my drivers few days ago.

Sager Custom Laptops
My System SpecsSystem Spec
.

19 Apr 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi sorry for the late reply but which drivers did you update and how far apart are the crashes?
My System SpecsSystem Spec
20 Apr 2016   #5
shinsaber

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Hi sorry for the late reply but which drivers did you update and how far apart are the crashes?
Tried to reply yesterday but 4r refuse to public my post

Anyway, I updated the Bluetooth and USB 3.0 drivers. The crash was 7 days ago.
My System SpecsSystem Spec
20 Apr 2016   #6
BorisTheAnimal

Windows 7 Home Premium
 
 

I would recommend that you roll-back those drivers.

And I noticed that the USB3 driver version text is in red text and I'm wondering if that it means that it is a beta version of the driver, and that might cause some problems but then again the Bluetooth isn't highlighted in red.

Cheers, Boris
My System SpecsSystem Spec
20 Apr 2016   #7
shinsaber

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
I would recommend that you roll-back those drivers.

And I noticed that the USB3 driver version text is in red text and I'm wondering if that it means that it is a beta version of the driver, and that might cause some problems but then again the Bluetooth isn't highlighted in red.

Cheers, Boris
I cannot roll back the driver. That option is not available in Device Manager
My System SpecsSystem Spec
21 Apr 2016   #8
BorisTheAnimal

Windows 7 Home Premium
 
 

Well I'm on the phone now but check the support download page for an earlier driver.
My System SpecsSystem Spec
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