Computer turning off / not outputting to monitors - BSOD 0x00000124

CrazyChipmunk · 07 Apr 2016

Hello all, about a month ago I had a coworker tell me that his computer was either randomly turning off completely, or the computer stays running but stops outputting to his two monitors and their LEDs go from green to amber. When the computer stops outputting to the monitors he has to press the reset button on the computer. I asked him if he was doing anything in particular during the times these issues happened, and he said he wasn’t.

First, I checked the Windows Power Management settings and everything looked good. I also checked the CPU temperatures at different points throughout a day with CoreTemp, Core 0 was around 34°C and Core 1 was around 35°C. I opened up the case and blew it out with compressed air.

A few days later he said after that there was an instance where a system tray notification appeared saying “Display driver stopped responding and has recovered. Display driver NVIDIA Windows Kernel Mode Driver, Version 358.91 stopped responding and has successfully recovered.” So I updated the video driver to the latest version. However, after that there were still instances when the computer either turned off or stopped outputting to the monitors.

Next I replaced the 380 watt power supply with a 750 watt power supply. But afterwards he said there was an instance where the computer turned off, then a few days later it blue screened. This is the only time to my knowledge that the system has blue screened. The bluescreen showed "The system encountered an uncorrectable hardware error" with a STOP 0x00000124 message.

I then replaced the video card with an XFX AMD Radeon HD 6670 card and also replaced the RAM in his machine. About two days later he told me his mouse and keyboard stopped working so he restarted the computer to fix the problem. And the next day the computer completely turned off on him again.

Today I ran Malwarebytes, Adwcleaner, TDSKiller, and GMER rootkit scanner. Adwcleaner found a few items and deleted them. The computer hasn’t had any issues since, but I’m thinking the issue will crop up again eventually since they seem to be spaced out over a few days.

Would one of you fine folks mind checking over my DM Log Collector attachment to see if there is anything pointing to what could be the cause? Just before I end up taking the heatsink off the processor, cleaning it, and then reapplying thermal paste, or replacing the entire motherboard all together (I don’t see any blown or leaking capacitors but we have had motherboard issues with this particular model of computer in the past).

Thanks for the help!

**axe0** · 09 Apr 2016

It seems the CPU had send a read request to the L0 cache, but there appeared to be a problem with the data on the bus.
As the Nvidia display driver is being flagged it may be very possible that the Nvidia GPU was the cause because the 0x124 is known as a hardware crash.

Code:

GetPointerFromAddress: unable to read from 82db1830
THREAD 86a00d48  Cid 0004.01e4  Teb: 00000000 Win32Thread: 00000000 RUNNING on processor 1
Not impersonating
GetUlongFromAddress: unable to read from 82d72510
Owning Process            84c3bbc8       Image:         System
Attached Process          N/A            Image:         N/A
ffdf0000: Unable to get shared data
Wait Start TickCount      6058113      
Context Switch Count      2092           IdealProcessor: 0             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Win32 Start Address nvlddmkm (0x930eab28)
Stack Init 80da2fd0 Current 80da2c70 Base 80da3000 Limit 80da0000 Call 0
Priority 8 BasePriority 8 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
ChildEBP RetAddr  Args to Child              
80dca8ac 82c26fcd 00000124 00000000 85fe7024 nt!KeBugCheckEx+0x1e
80dca8e8 82d13d84 86068c31 85fe7024 82ca5470 hal!HalBugCheckSystem+0xab (FPO: [Non-Fpo])
80dca918 82c2727f 85fdba88 82c34e40 00000000 nt!WheaReportHwError+0x230
80dcaa2c 82c27371 85fdba88 85fdbad8 00000002 hal!HalpMcaReportError+0x3b (FPO: [Non-Fpo])
80dcaa50 82c2748d 00000000 85fdbad8 00000000 hal!HalpMceHandler+0x8b (FPO: [Non-Fpo])
80dcaa70 82c275d6 00000000 85fdba88 80dcab90 hal!HalpMceHandlerWithRendezvous+0x4b (FPO: [Non-Fpo])
80dcaa80 82c1d5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x34 (FPO: [Non-Fpo])
80dcab90 82c1a261 00000002 80dc5750 00000000 hal!HalpMcaExceptionHandler+0x87 (FPO: [Non-Fpo])
00000000 00000000 00000000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89 (FPO: TSS f10f10:0)

Bugcheck code 00000124
Arguments 00000000 85fe7024 f2000840 00000800

1: kd> !errrec 85fe7024
===============================================================================
Common Platform Error Record @ 85fe7024
-------------------------------------------------------------------------------
Record Id     : 01d1892d78f1afb7
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/29/2016 22:25:10 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 85fe70a4
Section       @ 85fe717c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x000000000001067a
Processor ID  : 0x0000000000000001

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 85fe70ec
Section       @ 85fe723c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000001
CPU Id        : 7a 06 01 00 00 08 02 01 - bd e3 00 0c ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 85fe723c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 85fe7134
Section       @ 85fe72bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 1 Bank 0)
  Status      : 0xf200084000000800

1: kd> lmvm nvlddmkm
Browse full module list
start    end        module name
93017000 93a98000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Mar 08 06:39:06 2016 (56DE657A)
    CheckSum:         00A3F0E2
    ImageSize:        00A81000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

CrazyChipmunk · 11 Apr 2016

Thanks for helping me out, axe0! I really do appreciate you debugging the dump file and finding out the issue may very well have been the Nvidia graphics card. The issue of the computer randomly turning off used to happen pretty frequently, but since I swapped out the Nvidia graphics card with an XFX AMD Radeon HD 6670 graphics card, the computer has only turned off on him once. If the computer keeps turning off on its own, do you think the motherboard would be the next thing I should take a look at?

May I ask if you used WinDBG to debug the dump file? I was thinking of learning how to and wasn't sure if this would be a good place to start: WinDBG - Install and Configure for BSOD Analysis

Thanks.

**axe0** · 11 Apr 2016

When a pc keeps shutting down the first thing I would check is the PSU as the PSU is the power source.

You might want to read WinDBG - The Basics for Debugging Crash Dumps in Windows 10 - Windows 10 Forums :)

In case you would like to know, here is the full output (including a few changes I've made for standard running a few commands)
With a bugcheck 0x124 you can run the !errrec command on the 2nd parameter

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 85fe7024, f2000840, 800}

Probably caused by : GenuineIntel

Followup:     MachineOwner
---------

Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;'
1: kd> !analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 85fe7024, Address of the WHEA_ERROR_RECORD structure.
Arg3: f2000840, High order 32-bits of the MCi_STATUS value.
Arg4: 00000800, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


SYSTEM_SKU:  To Be Filled By O.E.M.

SYSTEM_VERSION:  1.0

BIOS_DATE:  07/28/2010

BASEBOARD_PRODUCT:  G31TM-P21 (MS-7529)

BASEBOARD_VERSION:  1.0

BUGCHECK_P1: 0

BUGCHECK_P2: ffffffff85fe7024

BUGCHECK_P3: fffffffff2000840

BUGCHECK_P4: 800

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 2

CPU_MHZ: bb7

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 17

CPU_STEPPING: a

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  1f

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

BAD_STACK_POINTER:  80dca890

STACK_TEXT:  
80dca8ac 82c26fcd 00000124 00000000 85fe7024 nt!KeBugCheckEx+0x1e
80dca8e8 82d13d84 86068c31 85fe7024 82ca5470 hal!HalBugCheckSystem+0xab
80dca918 82c2727f 85fdba88 82c34e40 00000000 nt!WheaReportHwError+0x230
80dcaa2c 82c27371 85fdba88 85fdbad8 00000002 hal!HalpMcaReportError+0x3b
80dcaa50 82c2748d 00000000 85fdbad8 00000000 hal!HalpMceHandler+0x8b
80dcaa70 82c275d6 00000000 85fdba88 80dcab90 hal!HalpMceHandlerWithRendezvous+0x4b
80dcaa80 82c1d5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x34
80dcab90 82c1a261 00000002 80dc5750 00000000 hal!HalpMcaExceptionHandler+0x87
00000000 00000000 00000000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_STACKPTR_ERROR

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_STACKPTR_ERROR

PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_BUS_STACKPTR_ERROR

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_bus_stackptr_error

FAILURE_ID_HASH:  {7842c82a-bfd2-6f29-604f-7fa5a00e20b8}

Followup:     MachineOwner
---------

[SMBIOS Data Tables v2.6]
[DMI Version - 0]
[2.0 Calling Convention - No]
[Table Size - 2067 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        American Megatrends Inc.
  BIOS Version                  V4.7
  BIOS Starting Address Segment f000
  BIOS Release Date             07/28/2010
  BIOS ROM Size                 100000
  BIOS Characteristics
       04: - ISA Supported
       07: - PCI Supported
       09: - Plug and Play Supported
       10: - APM Supported
       11: - Upgradeable FLASH BIOS
       12: - BIOS Shadowing Supported
       14: - ESCD Supported
       15: - CD-Boot Supported
       16: - Selectable Boot Supported
       17: - BIOS ROM Socketed
       19: - EDD Supported
       23: - 1.2MB Floppy Supported
       24: - 720KB Floppy Supported
       25: - 2.88MB Floppy Supported
       26: - Print Screen Device Supported
       27: - Keyboard Services Supported
       28: - Serial Services Supported
       29: - Printer Services Supported
       30: - CGA/Mono Services Supported
       32: - BIOS Vendor Reserved
  BIOS Characteristic Extensions
       00: - ACPI Supported
       01: - USB Legacy Supported
       04: - LS120-Boot Supported
       05: - ATAPI ZIP-Boot Supported
       08: - BIOS Boot Specification Supported
       10: - Specification Reserved
  BIOS Major Revision           8
  BIOS Minor Revision           16
  EC Firmware Major Revision    255
  EC Firmware Minor Revision    255
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product Name                  MS-7529
  Version                       1.0
  Serial Number                                       
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                     To Be Filled By O.E.M.
  Family                        To Be Filled By O.E.M.
[BaseBoard Information (Type 2) - Length 15 - Handle 0002h]
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Product                       G31TM-P21 (MS-7529)
  Version                       1.0
  Serial Number                                       
  Asset Tag                                           
  Feature Flags                 09h
       1794779456: - (null)
       1794779504: - (null)
  Location                      To Be Filled By O.E.M.
  Chassis Handle                0003h
  Board Type                    0ah - Processor/Memory Module
  Number of Child Handles       0
[System Enclosure (Type 3) - Length 21 - Handle 0003h]
  Manufacturer                  MICRO-STAR INTERNATIONAL CO.,LTD
  Chassis Type                  Desktop
  Version                       1.0
  Serial Number                                       
  Asset Tag Number                                    
  Bootup State                  Safe
  Power Supply State            Safe
  Thermal State                 Safe
  Security Status               None
  OEM Defined                   0
  Height                        0U
  Number of Power Cords         1
  Number of Contained Elements  0
  Contained Element Size        0
[Processor Information (Type 4) - Length 42 - Handle 0004h]
  Socket Designation            CPU1
  Processor Type                Central Processor
  Processor Family              02h - Unknown
  Processor Manufacturer        Intel            
  Processor ID                  7a060100fffbebbf
  Processor Version             Pentium(R) Dual-Core  CPU      E5700  @ 3.00GHz     
  Processor Voltage             8dh - 1.3V
  External Clock                200MHz
  Max Speed                     3000MHz
  Current Speed                 3000MHz
  Status                        Enabled Populated
  Processor Upgrade             Specification Reserved
  L1 Cache Handle               0005h
  L2 Cache Handle               0006h
  L3 Cache Handle               0007h
  Serial Number                                       
  Asset Tag Number                                    
  Part Number                   To Be Filled By O.E.M.
[Cache Information (Type 7) - Length 19 - Handle 0005h]
  Socket Designation            L1-Cache
  Cache Configuration           0180h - WB Enabled Int NonSocketed L1
  Maximum Cache Size            0040h - 64K
  Installed Size                0040h - 64K
  Supported SRAM Type           0001h - Other 
  Current SRAM Type             0001h - Other 
  Cache Speed                   0ns
  Error Correction Type         ParitySingle-Bit ECC
  System Cache Type             Data
  Associativity                 8-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0006h]
  Socket Designation            L2-Cache
  Cache Configuration           0181h - WB Enabled Int NonSocketed L2
  Maximum Cache Size            0800h - 2048K
  Installed Size                0800h - 2048K
  Supported SRAM Type           0001h - Other 
  Current SRAM Type             0001h - Other 
  Cache Speed                   0ns
  Error Correction Type         Multi-Bit ECC
  System Cache Type             Unified
  Associativity                 8-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0007h]
  Socket Designation            L3-Cache
  Cache Configuration           0302h - Unknown Disabled Int NonSocketed L3
  Maximum Cache Size            0000h - 0K
  Installed Size                0000h - 0K
  Supported SRAM Type           0002h - Unknown 
  Current SRAM Type             0002h - Unknown 
  Cache Speed                   0ns
  Error Correction Type         Unknown
  System Cache Type             Unknown
  Associativity                 Unknown
[Memory Controller Information (Type 5) - Length 24 - Handle 0008h]
  Error Detecting Method        06h - 64-bit ECC
  Error Correcting Capability   04h - None 
  Supported Interleave          03h - One Way Interleave
  Current Interleave            03h - One Way Interleave
  Maximum Memory Module Size    0ch - 4096MB
  Supported Speeds              0001h - Other 
  Supported Memory Types        0500h - DIMM SDRAM 
  Memory Module Voltage         3.3V 
  Number of Memory Slots        4
  Memory Slot Handle            0009h
  Memory Slot Handle            000ah
  Memory Slot Handle            000bh
  Memory Slot Handle            000ch
  Enabled Err Correcting Caps   04h - None 
[Memory Module Information (Type 6) - Length 12 - Handle 0009h]
  Socket Designation            DIMM1
  Bank Connections              01h - 1 0
  Current Speed                 1ns
  Current Memory Type           0500h - DIMM SDRAM 
  Installed Size                8bh - 2048 [double bank]
  Enabled Size                  8bh - 2048 [double bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 000ah]
  Socket Designation            DIMM2
  Bank Connections              45h - 5 4
  Current Speed                 69ns
  Current Memory Type           0500h - DIMM SDRAM 
  Installed Size                7fh - [Not Installed] [single bank]
  Enabled Size                  7fh - [Not Installed] [single bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 000bh]
  Socket Designation            DIMM3
  Bank Connections              67h - 7 6
  Current Speed                 103ns
  Current Memory Type           0500h - DIMM SDRAM 
  Installed Size                7fh - [Not Installed] [single bank]
  Enabled Size                  7fh - [Not Installed] [single bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 000ch]
  Socket Designation            DIMM4
  Bank Connections              67h - 7 6
  Current Speed                 103ns
  Current Memory Type           0500h - DIMM SDRAM 
  Installed Size                7fh - [Not Installed] [single bank]
  Enabled Size                  7fh - [Not Installed] [single bank]
  Error Status                  00h - [No Errors] 
[Physical Memory Array (Type 16) - Length 15 - Handle 002dh]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              4194304KB
  Memory Error Inf Handle       [Not Provided]
  Number of Memory Devices      4
[Memory Array Mapped Address (Type 19) - Length 15 - Handle 002eh]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Array Handle           002dh
  Partition Width               04
[Memory Device (Type 17) - Length 28 - Handle 002fh]
  Physical Memory Array Handle  002dh
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM1
  Bank Locator                  BANK0
  Memory Type                   0fh - SDRAM
  Type Detail                   0080h - Synchronous
  Speed                         800MHz
  Manufacturer                  Manufacturer00
  Serial Number                         
  Asset Tag Number                          
  Part Number                   ModulePartNumber00
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 0030h]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Device Handle          002fh
  Mem Array Mapped Adr Handle   002eh
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         01
[Memory Device (Type 17) - Length 28 - Handle 0031h]
  Physical Memory Array Handle  002dh
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    [Unknown]
  Size                          [Not Populated]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM2
  Bank Locator                  BANK1
  Memory Type                   02h - Unknown
  Type Detail                   0004h - Unknown
  Speed                         0MHz
  Manufacturer                  Manufacturer01
  Serial Number                         
  Asset Tag Number                          
  Part Number                   ModulePartNumber01
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 0032h]
  Starting Address              00000000h
  Ending Address                00000000h
  Memory Device Handle          0031h
  Mem Array Mapped Adr Handle   002eh
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         01
[Memory Device (Type 17) - Length 28 - Handle 0033h]
  Physical Memory Array Handle  002dh
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    [Unknown]
  Size                          [Not Populated]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM3
  Bank Locator                  BANK2
  Memory Type                   02h - Unknown
  Type Detail                   0004h - Unknown
  Speed                         0MHz
  Manufacturer                  Manufacturer02
  Serial Number                         
  Asset Tag Number                          
  Part Number                   ModulePartNumber02
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 0034h]
  Starting Address              00000000h
  Ending Address                00000000h
  Memory Device Handle          0033h
  Mem Array Mapped Adr Handle   002eh
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         01
[Memory Device (Type 17) - Length 28 - Handle 0035h]
  Physical Memory Array Handle  002dh
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    [Unknown]
  Size                          [Not Populated]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM4
  Bank Locator                  BANK3
  Memory Type                   02h - Unknown
  Type Detail                   0004h - Unknown
  Speed                         0MHz
  Manufacturer                  Manufacturer03
  Serial Number                         
  Asset Tag Number                          
  Part Number                   ModulePartNumber03
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 0036h]
  Starting Address              00000000h
  Ending Address                00000000h
  Memory Device Handle          0035h
  Mem Array Mapped Adr Handle   002eh
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         01
Machine ID Information [From Smbios 2.6, DMIVersion 0, Size=2067]
BiosMajorRelease = 8
BiosMinorRelease = 16
BiosVendor = American Megatrends Inc.
BiosVersion = V4.7
BiosReleaseDate = 07/28/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
SystemFamily = To Be Filled By O.E.M.
SystemVersion = 1.0
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
BaseBoardProduct = G31TM-P21 (MS-7529)
BaseBoardVersion = 1.0
sysinfo: unknown error 80004005
GetPointerFromAddress: unable to read from 82db1830
THREAD 86a00d48  Cid 0004.01e4  Teb: 00000000 Win32Thread: 00000000 RUNNING on processor 1
Not impersonating
GetUlongFromAddress: unable to read from 82d72510
Owning Process            84c3bbc8       Image:         System
Attached Process          N/A            Image:         N/A
ffdf0000: Unable to get shared data
Wait Start TickCount      6058113      
Context Switch Count      2092           IdealProcessor: 0             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Win32 Start Address nvlddmkm (0x930eab28)
Stack Init 80da2fd0 Current 80da2c70 Base 80da3000 Limit 80da0000 Call 0
Priority 8 BasePriority 8 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
ChildEBP RetAddr  Args to Child              
80dca8ac 82c26fcd 00000124 00000000 85fe7024 nt!KeBugCheckEx+0x1e
80dca8e8 82d13d84 86068c31 85fe7024 82ca5470 hal!HalBugCheckSystem+0xab (FPO: [Non-Fpo])
80dca918 82c2727f 85fdba88 82c34e40 00000000 nt!WheaReportHwError+0x230
80dcaa2c 82c27371 85fdba88 85fdbad8 00000002 hal!HalpMcaReportError+0x3b (FPO: [Non-Fpo])
80dcaa50 82c2748d 00000000 85fdbad8 00000000 hal!HalpMceHandler+0x8b (FPO: [Non-Fpo])
80dcaa70 82c275d6 00000000 85fdba88 80dcab90 hal!HalpMceHandlerWithRendezvous+0x4b (FPO: [Non-Fpo])
80dcaa80 82c1d5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x34 (FPO: [Non-Fpo])
80dcab90 82c1a261 00000002 80dc5750 00000000 hal!HalpMcaExceptionHandler+0x87 (FPO: [Non-Fpo])
00000000 00000000 00000000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89 (FPO: TSS f10f10:0)

Bugcheck code 00000124
Arguments 00000000 85fe7024 f2000840 00000800
Debug session time: Wed Mar 30 00:25:10.000 2016 (UTC + 2:00)
System Uptime: 1 days 2:17:38.018

CrazyChipmunk · 11 Apr 2016

Thanks for the WinDBG link, will definitely check it out!

As part of my initial troubleshooting before replacing the video card, I did replace the power supply but unfortunately the system still ended up turning off on its own. It has only turned off once since replacing the video card, so here's to hoping that it doesn't happen again. It seems after replacing the power supply, video card, and RAM, would the only thing left to look at if it happens again be the motherboard? I will report back in a few days with an update.

Thanks for the help.

**axe0** · 11 Apr 2016

In the BIOS there are the 3.3v, 5v and 12v values that can also cause various problems if they aren't right.

CrazyChipmunk · 13 Apr 2016

Unfortunately I was just told that the computer turned completely off on him again unexpectedly. I looked in the BIOS and did not see 3.3v, 5v and 12v values. If I already replaced the power supply, video card, and RAM, what would the next step be? Thanks.

**axe0** · 13 Apr 2016

Could you post the system specs please, I do have the files but they don't contain all the specs and I don't use all the time my laptop when I'm online.

CrazyChipmunk · 13 Apr 2016

I actually just went over to the machine a few minutes ago to check something out, and it was completely froze up. Tapping the Num lock and Caps lock didn't toggle them on and off, and the time in the system tray was stuck at the time it must have froze.

It is a Windows 7 Pro x86 machine
Intel Pentium Dual Core E5700 3.0GHz 2M Processor
2GB DDR2 800MHz PC6400 RAM
MSI G31TM-P21 mATX motherboard
XFX AMD Radeon HD 6670 1GB video card
Corsair 750w power supply

I checked to see if there were any BIOS updates, but there were not. It is currently running V4.7, which according to this page (https://www.msi.com/Motherboard/supp...html#down-bios) is the most current version.

Let me know if you need any more info. Thanks.

**axe0** · 13 Apr 2016

If you or the owner tries to boot into safe mode, does any problem occur there except for the power problem?