Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSODs While Not Playing Games or Surfing Internet

16 Apr 2016   #1
SickOfTheBSOD

Windows 7 Home Premium x64
 
 
Random BSODs While Not Playing Games or Surfing Internet

Hello all.

True to my username, I am sick of these BSODs. I've been keeping a log this time around and I've been plagued by a couple within the past week:

4/03/16
-0x3B
-0x19

4/10/16
-0x1A

4/12/16
-0x4E
(Doing a System Backup with EaseUs)
(Bubbles Screensaver playing during backup)

So, to make this quick, my first BSOd happened on 4/03/16 and was followed by the second one listed. This gave me an inaccessible computer as I got stuck in a boot loop and the Pc wouldn't even get pass a boot up. Just kept shutting off and turning back on.

I update my video drivers and Alienware Command Center (firmware?) and things seem to be going fine. Then I get another BSOD several days later. I have not yet run my RAM through testing but will do that if suggested.

Fast forward, now I run into another BSOD after trying to make a full system backup through EaseUs Backup program. I was able to get one done after this very crash. I have reason to believe EaseUs might be the cause of the more recent BSODs but I need confirmation on that.

Other than these BSODs, my computer runs fine. In fact, it's fine ATM I'm typing this message. For some reason, it has no problem running games or surfing the Internet. It's when I idle it or I open up certain software, I BSOD. I have dealt with this fine BSOD team before and you have helped me prolong this PC farther than it's warranty ever could. I'd like to seek your assistance once more.

Things I have tried to do to fix these BSODs:
-Update video/graphics driver
-Update Alienware Command Center (which handles I/O commands)
-change my screensaver (Bubbles seems to make it BSOD or I'm just being screwy)




Attached Files
File Type: zip OWNER-PC-Sun_04_17_2016__00114_80.zip (1.91 MB, 8 views)
My System SpecsSystem Spec
.
17 Apr 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello mate the dump files are giving up something to of with the Avast system

Code:
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Probably caused by : aswMonFlt.sys ( aswMonFlt+9dea )
Code:
MODULE_NAME: aswMonFlt

IMAGE_NAME:  aswMonFlt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  56378f80

FAILURE_BUCKET_ID:  X64_0x1a_5003_aswMonFlt+9dea
I am not sure of quite what this means but maybe disabling it might be worth trying and even a reinstall.


Edit mate I have just seen you have MuckAfee on the machine as well - not a good idea to have more than one AV at a time so get rid of it as it is in my mind not much good.
My System SpecsSystem Spec
17 Apr 2016   #3
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Hello mate the dump files are giving up something to of with the Avast system

Code:
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Probably caused by : aswMonFlt.sys ( aswMonFlt+9dea )
Code:
MODULE_NAME: aswMonFlt

IMAGE_NAME:  aswMonFlt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  56378f80

FAILURE_BUCKET_ID:  X64_0x1a_5003_aswMonFlt+9dea
I am not sure of quite what this means but maybe disabling it might be worth trying and even a reinstall.


Edit mate I have just seen you have MuckAfee on the machine as well - not a good idea to have more than one AV at a time so get rid of it as it is in my mind not much good.
Wait?!! WHAT? Dude; both of those have been deleted. Are you sure you are getting the most recent readouts? I used DM Log Collector. Did you make a new version of it?

EDIT:

Probably some leftover files didn't completely get removed. Do you have any idea where I can find this .sys file? Which one from McAfee is still around?
My System SpecsSystem Spec
.

18 Apr 2016   #4
axe0

Windows 10 Pro
 
 

The dumps that have been analyzed are old, the latest crash according to the logs is from 2 months ago where the last one didn't create a minidump. This is the reason for the suggestion about McAfee & Avast.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.
Code:
Hotfix(s):                 N/A
My System SpecsSystem Spec
18 Apr 2016   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Do as axe asks mate and I thought incorrectly of course you had those two AV's as they are still listed in your system specs too
My System SpecsSystem Spec
18 Apr 2016   #6
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
The dumps that have been analyzed are old, the latest crash according to the logs is from 2 months ago where the last one didn't create a minidump. This is the reason for the suggestion about McAfee & Avast.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.
Code:
Hotfix(s):                 N/A
Now when you say "every" do you mean the Optional ones as well? I've mostly been installing the Recommended ones.

Quote   Quote: Originally Posted by ICIT2LOL View Post
Do as axe asks mate and I thought incorrectly of course you had those two AV's as they are still listed in your system specs too
No problem. I knew something wasn't right when you said Avast and McAfee. I uninstalled those during my last BSOD diagnoses.

@axe , @ICIT2LOL , I have noticed something quite peculiar though lately. If and when my system does BSOD, it either takes an extremely long time to generate a dump or it doesn't create one at all. Do you have any ideas what could be causing this? This is probably why you can't see my most recent crashes. Ugh!
My System SpecsSystem Spec
18 Apr 2016   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate sounds like you are having a pain of a time with this and well I would start with these in safe mode and it may be taking a long time simply because there are a lot of them

SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2

if there is no problems then run these in "straight" mode

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

Am suggesting these to rule out any issues there and the SFC you do need to run it sometimes for three or more goes.
My System SpecsSystem Spec
19 Apr 2016   #8
axe0

Windows 10 Pro
 
 

Quote:
Now when you say "every" do you mean the Optional ones as well? I've mostly been installing the Recommended ones.
I mean them all, including optional ones because they contain fixes and improvements as well, however you may skip the Windows 10 update

When a dump isn't created, it is either due to improper settings, or the hard drive is the problem because it can't be saved on bad sectors or the memory is too damaged to save a dump from. That are at least the most obvious possibilities, please try below tests. You may have run the tests already in the past but please run them again.



Random BSODs While Not Playing Games or Surfing Internet Diagnostics Test Random BSODs While Not Playing Games or Surfing Internet
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.




Random BSODs While Not Playing Games or Surfing Internet Diagnostics Test Random BSODs While Not Playing Games or Surfing Internet
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.



Random BSODs While Not Playing Games or Surfing Internet Diagnostic Test Random BSODs While Not Playing Games or Surfing Internet
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
My System SpecsSystem Spec
19 Apr 2016   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I'll leave this one with axe mate as I did ask for the scans but never mind.
My System SpecsSystem Spec
19 Apr 2016   #10
axe0

Windows 10 Pro
 
 

Oops, I didn't see your post ICIT2LOL
My System SpecsSystem Spec
Reply

 Random BSODs While Not Playing Games or Surfing Internet




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random BSODs while playing games
Hey Installed Windows to my SSD 2 days ago and have had some BSOD's while playing games. Got a feeling it could be related to display drivers tho i have reinstalled them twice and used Display driver uninstaller to wipe the drivers. Any help is much appreciated
BSOD Help and Support
Random Freeze in laptop when playing games or surfing
hi guys . im new here, im pretty lost ive done almost everything my laptop freezes in random times majority when playing games.alt+ctrl +del doesnt work mouse and keyboard you need to press the power button again to reboot. BTW: i wanted to do a clean reinstall but i cant do it since my rig is...
General Discussion
Computer BSOD while surfing internet and sometimes playing games.
My computer that i built 4 years ago has been having problems since i made. It would occasionally freeze every now and then but it has become even worse. The primary issue i have with this is that it locks up sometimes when i play games like League of Legends, or even World of Warcraft. It also...
BSOD Help and Support
BSOD Surfing on Internet / Idle / playing games
Hello all . First of all i must apologize if my english is not so good . my problem started few weaks ago when i did Turn On my computer and recieved a message to repair my Windows ... i didn't was able to do anithing , i did try to repair it but didn't let me to do it so ... then i chosed to...
BSOD Help and Support
BSOD while playing games or just surfing in the internet
Hey! My PC is brand new (build it up in August) but I keep getting BSOD almost every time. I've updated my graphics card drivers because I thought it would help but it didn't. I get the BSOD totally randomly. It doesn't matter if I play games or just surf in the internet. Is Windows 7 . ....
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:54.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App