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#1
BSOD upon sleep
May I please have help diagnosing and fixing my pc.
I have been having blue screens, I believe, when the computer goes to sleep. I noticed it just a few days ago and thought it was related to some updates that were hanging at the pending stage. (I hadn't used the computer very actively for perhaps a month.) I seem to have cleared up that issue but the blue screen is continuing. I push the button to awaken it only to find the blue screen. (I believe this is the only time it happens but am unsure because the computer is left unattended much of the time.)
I have IObit Driver Booster 3 which had me install some driver updates just as I started working with the computer again. I also have a new external hard drive for back-ups but I'm not sure if that was installed before or after the problems began.
I am running Windows 7 Professional x64. I bought it used so I don't very much about the pc but will happily supply any info.
I am assuming the log file will include this, but my error message from the blue screen was:
Problem signature:I have attached my log file.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880060D86E8
BCP3: FFFFF88003984C18
BCP4: FFFFF88003984470
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\041916-29905-01.dmp
C:\Users\user\AppData\Local\Temp\WER-108935-0.sysdata.xml
Thank you for any assistance.