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Windows 7: BSOD multiple times a day; usually while streaming internet video

02 May 2016   #21
TheSolution123

Windows 7 Home Premium 64bit
 
 

There you go. Now why isn't this driver working? What's thw problem? Why is Windows 7 rejecting it?


My System SpecsSystem Spec
.
02 May 2016   #22
axe0

Windows 10 Pro
 
 

Why there are bugchecks is 'simple', the driver references an invalid memory address at a too high IRQL level, the invalid memory reference causes the pagefault we see back in the stack.
IRQL level 2 or higher doesn't allow pagefaults to be occured, only nonpaged memory can be accessed at IRQL level 2 or higher. This is why a BSOD occurs, a bug in the drivers.

IRQL is the Interrupt Request Levels, a priority scheme that Windows uses.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff88003c9fad0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88007c90420, address which referenced memory

Debugging Details:
------------------


SYSTEM_SKU:  BM414AA#ABA

BIOS_DATE:  08/13/2010

BASEBOARD_PRODUCT:  2AB7

BASEBOARD_VERSION:  1.00

BUGCHECK_P1: fffff88003c9fad0

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff88007c90420

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003cb4100
GetUlongPtrFromAddress: unable to read from fffff80003cb42e8
GetUlongPtrFromAddress: unable to read from fffff80003cb4498
 fffff88003c9fad0 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
AvidMboxPro+1b420
fffff880`07c90420 418b07          mov     eax,dword ptr [r15]

CPU_COUNT: 2

CPU_MHZ: bb0

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 10

CPU_MODEL: 6

CPU_STEPPING: 3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

TRAP_FRAME:  fffff8800331b510 -- (.trap 0xfffff8800331b510)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000000001e0 rbx=0000000000000000 rcx=0000000000000040
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88007c90420 rsp=fffff8800331b6a0 rbp=00000000007fffff
 r8=0000000000000000  r9=0000000000000024 r10=fffff88003c9fad0
r11=fffff88007b05560 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
AvidMboxPro+0x1b420:
fffff880`07c90420 418b07          mov     eax,dword ptr [r15] ds:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003a77929 to fffff80003a78380

STACK_TEXT:  
fffff880`0331b3c8 fffff800`03a77929 : 00000000`0000000a fffff880`03c9fad0 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0331b3d0 fffff800`03a765a0 : fffffa80`08e148b0 fffff880`00c0a715 fffffa80`08e148b0 00000000`00000008 : nt!KiBugCheckDispatch+0x69
fffff880`0331b510 fffff880`07c90420 : 0000057f`f71eb748 fffffa80`08dbeba0 00000000`00000000 fffff880`04291178 : nt!KiPageFault+0x260
fffff880`0331b6a0 0000057f`f71eb748 : fffffa80`08dbeba0 00000000`00000000 fffff880`04291178 fffffa80`07ff5d00 : AvidMboxPro+0x1b420
fffff880`0331b6a8 fffffa80`08dbeba0 : 00000000`00000000 fffff880`04291178 fffffa80`07ff5d00 fffffa80`08e148b0 : 0x0000057f`f71eb748
fffff880`0331b6b0 00000000`00000000 : fffff880`04291178 fffffa80`07ff5d00 fffffa80`08e148b0 00000000`00000000 : 0xfffffa80`08dbeba0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
AvidMboxPro+1b420
fffff880`07c90420 418b07          mov     eax,dword ptr [r15]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  AvidMboxPro+1b420

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AvidMboxPro

IMAGE_NAME:  AvidMboxPro.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5335acc3

FAILURE_BUCKET_ID:  X64_0xD1_AvidMboxPro+1b420

BUCKET_ID:  X64_0xD1_AvidMboxPro+1b420

PRIMARY_PROBLEM_CLASS:  X64_0xD1_AvidMboxPro+1b420

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xd1_avidmboxpro+1b420

FAILURE_ID_HASH:  {b22be8ef-114b-0c1b-0202-b202db686ec9}

Followup:     MachineOwner
---------
My System SpecsSystem Spec
02 May 2016   #23
axe0

Windows 10 Pro
 
 

If there are no older versions of the drivers then there is nothing else to do then waiting until an update will be released or removing everything of it.
My System SpecsSystem Spec
.

02 May 2016   #24
TheSolution123

Windows 7 Home Premium 64bit
 
 

Thank you Axe0. I might try an earlier driver version, but am waiting to hear more from an Avid Forum. Would either of these things work : Uninstalling and re-installing driver? Or disabling my system paging file?
My System SpecsSystem Spec
03 May 2016   #25
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

ThE only thing that will cure the BSOD is an updated driver.
My System SpecsSystem Spec
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 BSOD multiple times a day; usually while streaming internet video




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