BSOD multiple times a day; usually while streaming internet video

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  1. TheSolution123
    Posts : 15
    Windows 7 Home Premium 64bit
       New #1

    BSOD multiple times a day; usually while streaming internet video


    ANY help is appreciated.
    I attached the recommended BSOD death upload + a jpg shot of the actual blue screen. I just enabled minidumps that's why there is only one entry.
    Thank You!
    Last edited by TheSolution123; 25 Apr 2016 at 03:08. Reason: Simplification.
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Visit Windows Update and install every update available, it may take a couple of times to get them all.
    Code:
    Hotfix(s):                 N/A
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  4. TheSolution123
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Thanks for the tip. I finished installing all updates, including the optional ones. At first, I thought the problem was fixed but I just got another blue screen with the same message...
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  6. TheSolution123
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #4

    Also, wondering why the actual bluescreen lists AvidmboxPro.sys but when viewing the minidump through Blue Screen View, that file is NOT listed....
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  7. axe0
    Posts : 7,050
    Windows 10 Pro
       New #5

    That is something I cannot explain, it is how Bluescreen Viewer works: very improper...
    I suggest that you update/reinstall/remove following programs.
    Code:
    Start Menu\Programs\Avid	Public:Start Menu\Programs\Avid	Public
Start Menu\Programs\Avid\Mbox Pro	Public:Start Menu\Programs\Avid\Mbox Pro	Public
Start Menu\Programs\Avid\Pro Tools	Public:Start Menu\Programs\Avid\Pro Tools	Public
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  8. TheSolution123
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #6

    Thank you. I will try reinstalling these (they are already updated), but I do not want to remove as I need these for sound. So is Bluescreen viewer correct?
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  10. TheSolution123
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    Why are there 2 entries and/or what is "Public:Start Menu"
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  11. axe0
    Posts : 7,050
    Windows 10 Pro
       New #8

    So is Bluescreen viewer correct?
    No, a driver from the software caused the crash, Bluescreen Viewer didn't find it.

    what is "Public:Start Menu"
    'Public' I believe means that it is visible to other users too
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  12. axe0
    Posts : 7,050
    Windows 10 Pro
       New #9

    I am 100% sure post #3 has improved your system, it at least has helped secure your system more against criminals :)

    Would you mind sharing your solution with everyone else?
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  13. TheSolution123
    Posts : 15
    Windows 7 Home Premium 64bit
    Thread Starter
       New #10

    I marked unsolved just giving it one more day to assure there are no crashes. If I get no crashes, the problem was related to a few "automatic driver updater" software programs I had installed. Cleaned them with Adwcleaner. Of course, Axe gave me a good tip as well by telling me to Install windows updates -- I was actually behind on those.
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