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Windows 7: Occasional random BSOD

26 Apr 2016   #1
castellar

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Occasional random BSOD

Hi,

I'm getting these occasionally. I've run chkdsk (and repair) but the problem persists.

Grateful for any tips.

Miguel




Attached Files
File Type: zip A1-450S-26_04_2016_130335_22.zip (3.41 MB, 1 views)
My System SpecsSystem Spec
.
27 Apr 2016   #2
axe0

Windows 10 Pro
 
 

Please remove items from the startup
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble and increase the boot time.


It seems that your crashes from this month are caused by drivers from Kaspersky.
I recommend to repair/reinstall/remove Kaspersky.
If you choose to remove Kaspersky, it is suggested to use Microsoft Security Essentials for the time of troubleshooting instead.
https://www.microsoft.com/en-us/down...s.aspx?id=5201
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {fffff860036066bc, 2, 1, fffff800035befb2}

*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
Probably caused by : kneps.sys ( kneps+d715 )


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C5, {fffff860036076bc, 2, 1, fffff800035bffb2}

*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
Probably caused by : kneps.sys ( kneps+d715Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;'
 )

Followup:     MachineOwner

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffffffffffff8, 2, 0, fffff8000347de3c}

*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : klif.sys ( klif+1c897 )

Followup:     MachineOwner
My System SpecsSystem Spec
28 Apr 2016   #3
castellar

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you, I've reinstalled Kaspersky.

I'm not quite sure however what you mean by your first sentence "Please remove items from the startup".

Thanks
miguel
My System SpecsSystem Spec
.

28 Apr 2016   #4
axe0

Windows 10 Pro
 
 

Follow the tutorial, you'll see what I mean
Startup Programs - Change
My System SpecsSystem Spec
28 Apr 2016   #5
castellar

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Are you just saying I have too many programs at startup or is there a particular one you mean?
My System SpecsSystem Spec
28 Apr 2016   #6
axe0

Windows 10 Pro
 
 

I am saying that you have too many
This may be very unclear, but these are your startup items.
This are about 20-25.
Code:
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Dropbox	dropbox.lnk	A1-450S\A1	Startup
SmartSerialMail Sending	c:\program files (x86)\jam software\smartserialmail\smartserialmailserviceapp.exe /delayedstart	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CCleaner Monitoring	"c:\program files\ccleaner\ccleaner64.exe" /monitor	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HP Officejet 6700 (NET)	"c:\program files\hp\hp officejet 6700\bin\scantopcactivationapp.exe" -deviceid "cn23d2g2d305rq:nw" -scfn "hp officejet 6700 (net)" -autostart 1	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Dropbox Update	"c:\users\a1\appdata\local\dropbox\update\dropboxupdate.exe" /c	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RESTART_STICKY_NOTES	c:\windows\system32\stikynot.exe	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Spotify Web Helper	"c:\users\a1\appdata\roaming\spotify\spotifywebhelper.exe"	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Plex Media Server	"c:\program files (x86)\plex\plex media server\plex media server.exe"	A1-450S\A1	HKU\S-1-5-21-2717444728-3692561192-2327565066-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Install LastPass IE RunOnce	c:\progra~2\common~1\lpunin~1.exe -p -name=lastpass -ffuuid support@lastpass.com	Public	Common Startup
RtsCM	rtscm64.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TpShocks	tpshocks.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
LENOVO.TPKNRRES	c:\program files\lenovo\communications utility\tpknrres.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AcWin7Hlpr	c:\program files (x86)\lenovo\access connections\actbenabler.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
BTMTrayAgent	rundll32.exe "c:\program files (x86)\intel\bluetooth\btmshellex.dll",trayapp	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MFACApp	"c:\program files\nok nok labs\multifactor authentication client\bin\mfac.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
PasswordManager	"c:\program files\lenovo\password manager\password_manager.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AdobeAAMUpdater-1.0	"c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Acronis Scheduler2 Service	"c:\program files (x86)\common files\acronis\schedule2\schedhlp.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Mouse Suite 98 Daemon	ico.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Daemon for Mouse Suite	c:\program files\lenovo\lenovo mouse suite\ico.exe 30	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
iTunesHelper	"c:\program files\itunes\ituneshelper.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
These are mine, less than 10 of which some are disabled
Code:
CCleaner Monitoring	"c:\program files\ccleaner\ccleaner64.exe" /monitor	MARTIJN\martijn	Startup
DellWPF	%programfiles%\synaptics\syntp\delltouchpad.exe /hidegui	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MusicManager	"c:\users\martijn\appdata\local\programs\google\musicmanager\musicmanager.exe"	MARTIJN\martijn	Startup
OneDrive	"c:\users\martijn\appdata\local\microsoft\onedrive\onedrive.exe" /background	MARTIJN\martijn	Startup
OscarEditor	"c:\program files (x86)\mouse editor\mouseeditor.exe" minimum	MARTIJN\martijn	Startup
RtHDVBg	"c:\program files\realtek\audio\hda\ravbg64.exe" /maxx4	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RTHDVCPL	"c:\program files\realtek\audio\hda\rtkngui64.exe" -s	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
My System SpecsSystem Spec
28 Apr 2016   #7
castellar

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK, got it!
My System SpecsSystem Spec
28 Apr 2016   #8
castellar

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've eliminated about 10 which I know aren't needed.
My System SpecsSystem Spec
28 Apr 2016   #9
axe0

Windows 10 Pro
 
 

Usually the only startup items that are necessary is security items + possible audio & mouse/keyboard for proper function, most others don't need to run at startup to function proper.
Some will say that only security stuff is necessary, but peripheral items like mouse/keyboard and audio are too in my experience for proper functioning.

The last time I had disabled my touchpad per accident I had to use a restore point to get it enabled again, without it being enabled I can't use my touchpad and with every restart it kept disabled...
My System SpecsSystem Spec
28 Apr 2016   #10
castellar

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ouch!! sounds very painful
My System SpecsSystem Spec
Reply

 Occasional random BSOD




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