Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random Black Screen of Death

26 Apr 2016   #1
Krogoth

Windows 7 Ultimate 64-bit SP1
 
 
Random Black Screen of Death

Hey all.

So for a good while now, I've had this problem with my laptop where it'll do the usual Blue Screen stuff, just without the actual Blue Screen (the screen goes completely black); this usually happens just after a file from the Internet has finished downloading, though it has also happened while the laptop is idling.

As someone who really dislikes asking for help, I attempted to analyse the dumps myself and find people with similar problems, though I could never come to a conclusion as to what's wrong. So here I am, asking you guys.

The steps in the BSoD posting guide produced a .zip file with the two dumps from the minidump folder, though it excluded the dump in the Windows folder; would it be beneficial to post that one up too?




Attached Files
File Type: zip MATT-PC-26_04_2016_144616_36.zip (82.6 KB, 1 views)
My System SpecsSystem Spec
.
26 Apr 2016   #2
trevorcork

windows pro 64bit
 
 

Hi download Blue screen of death (STOP error) information in dump files. this and install it and run it uit will give you the driver which is causing the issue, then google that and you are on to the root cause
My System SpecsSystem Spec
26 Apr 2016   #3
axe0

Windows 10 Pro
 
 

BlueScreen Viewer won't help seeing it is a 0x7A where according to the dumps there is large memory corruption.




Random Black Screen of Death Diagnostics Test Random Black Screen of Death
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc40008280, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000001fec4860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8800105093c, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


SYSTEM_VERSION:  ThinkPad T400

BIOS_DATE:  10/17/2012

BASEBOARD_PRODUCT:  276731G

BASEBOARD_VERSION:  Not Available

BUGCHECK_P1: fffff6fc40008280

BUGCHECK_P2: ffffffffc0000185

BUGCHECK_P3: 1fec4860

BUGCHECK_P4: fffff8800105093c

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CPU_COUNT: 2

CPU_MHZ: 95a

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 17

CPU_STEPPING: a

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

TRAP_FRAME:  fffff88002fb95e0 -- (.trap 0xfffff88002fb95e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88001048500 rbx=0000000000000000 rcx=fffffa80021b3050
rdx=fffffa8001abdca0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800105093c rsp=fffff88002fb9778 rbp=fffffa80061460b0
 r8=0000000000000007  r9=fffffa80021b31a0 r10=0000000000000000
r11=fffffa8001abde00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
ataport!ChannelQueryDeviceRelations:
fffff880`0105093c 0000            add     byte ptr [rax],al ds:fffff880`01048500=??
Resetting default scope

LOCK_ADDRESS:  fffff80003289c40 -- (!locks fffff80003289c40)

Resource @ nt!PiEngineLock (0xfffff80003289c40)    Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE: 
	Lock address  : 0xfffff80003289c40
	Thread Count  : 0
	Thread address: 0x0000000000000000
	Thread wait   : 0x0

LAST_CONTROL_TRANSFER:  from fffff800030f2622 to fffff80003080080

STACK_TEXT:  
fffff880`02fb92c8 fffff800`030f2622 : 00000000`0000007a fffff6fc`40008280 ffffffff`c0000185 00000000`1fec4860 : nt!KeBugCheckEx
fffff880`02fb92d0 fffff800`030a6e6f : fffffa80`064b3010 fffff880`02fb9440 fffff800`032c0540 fffffa80`064b3010 : nt! ?? ::FNODOBFM::`string'+0x353ea
fffff880`02fb93b0 fffff800`0308d6c9 : 00000000`00000000 00000000`00000008 ffffffff`ffffffff fffffa80`017d7520 : nt!MiIssueHardFault+0x28b
fffff880`02fb9480 fffff800`0307e1ae : 00000000`00000008 fffff880`0105093c fffffa80`017d7500 fffffa80`01abdca0 : nt!MmAccessFault+0x1399
fffff880`02fb95e0 fffff880`0105093c : fffff880`0104e4ce 00000000`00000000 fffff880`02fb9840 fffff800`0317f890 : nt!KiPageFault+0x16e
fffff880`02fb9778 fffff880`0104e4ce : 00000000`00000000 fffff880`02fb9840 fffff800`0317f890 fffffa80`021b1cb0 : ataport!ChannelQueryDeviceRelations
fffff880`02fb9780 fffff800`0344297e : 00000000`00000000 00000000`00000000 fffffa80`061460b0 fffff800`031ffe80 : ataport!IdePortDispatchPnp+0x22
fffff880`02fb97b0 fffff800`03442cea : 00000000`00000000 fffffa80`061460b0 fffff800`0317f890 00000000`00000000 : nt!PnpAsynchronousCall+0xce
fffff880`02fb97f0 fffff800`03445037 : fffff800`03289a00 fffffa80`021b0860 00000000`00000002 00000000`00000590 : nt!PnpQueryDeviceRelations+0xfa
fffff880`02fb98b0 fffff800`0346ac1c : fffffa80`021b0860 fffffa80`021b0020 fffffa80`021b0860 00000000`00000002 : nt!PipEnumerateDevice+0x117
fffff880`02fb9910 fffff800`0346b228 : fffff800`032875c0 00000000`00000000 00000000`00000001 fffff800`032e996c : nt!PipProcessDevNodeTree+0x21c
fffff880`02fb9b80 fffff800`031815f7 : 00000001`00000003 00000000`00000000 00000000`00000001 00000000`00000000 : nt!PiProcessReenumeration+0x98
fffff880`02fb9bd0 fffff800`03089065 : fffff800`031812d0 fffff800`0337a401 fffffa80`0178f000 fffffa80`0178f040 : nt!PnpDeviceActionWorker+0x327
fffff880`02fb9c70 fffff800`0331ac6a : 045063ac`47f88e44 fffffa80`0178f040 00000000`00000080 fffffa80`01714970 : nt!ExpWorkerThread+0x111
fffff880`02fb9d00 fffff800`03071086 : fffff880`009ea180 fffffa80`0178f040 fffff880`009f4f40 070a0300`c180ab30 : nt!PspSystemThreadStartup+0x5a
fffff880`02fb9d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !ataport
3595 errors : !ataport (fffff88001050000-fffff88001050fff)
fffff88001050000 *12 *00 *14 *00 *00 *00 *00 *00 *68 *00 *1b *02 *00 *00 *00 *00 ........h.......
fffff88001050010 *2a  00 *00 *00 *c7 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *...............
fffff88001050020 *00 *00 *00 *00 *00 *00 *00 *00 *2e *00 *00 *00 *dc *00 *00 *00 ................
fffff88001050030 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050040 *00 *01 *00 *00 *03 *00 *02 *00 *0c  00 *02 *00 *03 *00 *02 *00 ................
fffff88001050050 *0f *00 *0f *00 *0f *00 *0f *00 *01 *00 *00 *00 *01 *00 *00 *00 ................
fffff88001050060 *58 *00 *00 *00 *50 *01 *00 *00 *44 *00 *69 *00 *72 *00 *65 *00 X...P...D.i.r.e.
fffff88001050070 *63 *00 *74 *00 *6f *00 *72 *00 *79 *00 *00 *00 *00 *00 *00 *00 c.t.o.r.y.......
fffff88001050080 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050090 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 ................
fffff880010500a0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00 ................
fffff880010500b0  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 ................
fffff880010500c0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010500d0 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00  00  00 *00 ................
fffff880010500e0 *00 *00 *00  00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010500f0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050100 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050110 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050120 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050130 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00  00  00  00 ................
fffff88001050140 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050150 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00  00  00  00 *00 *00 ................
fffff88001050160 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050170 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 ................
fffff88001050180 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00  00  00 ................
fffff88001050190 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 ................
fffff880010501a0 *00 *00 *00  00  00 *00 *00 *00 *00 *00  00 *00 *00 *00 *00 *00 ................
fffff880010501b0 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010501c0 *00 *00 *00 *00 *00 *00 *00 *00  00 *00  00  00 *00 *00 *00 *00 ................
fffff880010501d0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010501e0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010501f0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050200 *00 *00 *00 *00 *00 *00  00  00  00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050210 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050220 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050230 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050240 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050250 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050260 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050270 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050280 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050290 *00 *00 *00  00  00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 ................
fffff880010502a0  00  00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00  00  00 *00 ................
fffff880010502b0 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010502c0 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010502d0 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
fffff880010502e0 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00 ................
fffff880010502f0  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 ................
fffff88001050300 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 ................
fffff88001050310 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00  00  00 *00 ................
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  LARGE_4096

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

PRIMARY_PROBLEM_CLASS:  X64_MEMORY_CORRUPTION_LARGE_4096

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_memory_corruption_large_4096

FAILURE_ID_HASH:  {e2df8c99-e1e2-9063-1436-3db085e63f6e}

Followup:     memory_corruption
My System SpecsSystem Spec
.

26 Apr 2016   #4
Krogoth

Windows 7 Ultimate 64-bit SP1
 
 

SeaTools long generic scan failed.

Error scan:


Health:


Benchmark:
My System SpecsSystem Spec
27 Apr 2016   #5
axe0

Windows 10 Pro
 
 

It is clear your hard drive is failing, you need to backup your data a.s.a.p. and replace the hard drive.
My System SpecsSystem Spec
27 Apr 2016   #6
Krogoth

Windows 7 Ultimate 64-bit SP1
 
 

Right, which is curious because it's been like this intermittently for the past year or so.
If it was going to fail, you'd think it would've done so by now :s

Thanks for the help
My System SpecsSystem Spec
27 Apr 2016   #7
axe0

Windows 10 Pro
 
 

Depending on how much bad sectors your hard drive can handle it can be good for quite some time, but seeing the transfer rate minimum that low a few times is a strong indication of a failing hard drive.
My System SpecsSystem Spec
27 Apr 2016   #8
Krogoth

Windows 7 Ultimate 64-bit SP1
 
 

Ah well. I guess I needed an excuse to get a bigger hard drive, seeing as 149 GB is very small by today's standards.

Thanks again!
My System SpecsSystem Spec
Reply

 Random Black Screen of Death




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Stuck on black screen of death, after blue screen of death
In need of serious help.* To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said...
General Discussion
Black Screen of Death true black no keys work at all!!!HELP
i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and...
BSOD Help and Support
Black Screen of Death or Black Gaming Screen of Death
Hi My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for...
BSOD Help and Support
Random Black Screen Of Death
In the last few weeks I've had random Black Screens Of Death. It can happen (most of the time) while playing a game, but it has happened while the PC was idle (rare) and just now it happened as I was attempting to refresh the Win 7 performance index. Most of the time, the screen goes black...
BSOD Help and Support
Black Screen of Death with Mouse Cursor before Login Screen
The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned...
BSOD Help and Support
Black Screen of Death/Blue Screen of Death
Hello everyone. I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:01.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App