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Windows 7: "NETIO.SYS DRIVER_IRQL_NOT_LESS_OR_EQUAL" when shutting down system

30 Apr 2016   #1
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 
"NETIO.SYS DRIVER_IRQL_NOT_LESS_OR_EQUAL" when shutting down system

Hey guys,

I've been getting a "NETIO.SYS DRIVER_IRQL_NOT_LESS_OR_EQUAL" BSOD when shutting down one of my older systems.

The system itself runs fine and I only get this at the very last part of the shutdown process. It's happened a few times over the last few weeks. I haven't installed any new hardware in the system and I keep most of the software up-to-date.

Appreciate if anyone can help me with this one.


My System SpecsSystem Spec
.
30 Apr 2016   #2
axe0

Windows 10 Pro
 
 

Hi Brds7t7,

What is the support page of Dell? I can only find the motherboard which is being used in quite some models.

I find it a bit odd what I see in the dump. You mention a Windows network driver, I see some network drivers of Windows what would let me expect that the network drivers are the cause but it appears the Intel chipset drivers & AMD display drivers are being flagged. The Intel chipset drivers are a bit old btw.

On a side note, are there BIOS updates available?
Code:
BIOS Version:              Dell Inc.                 2.5.3 , 22/11/2007
Code:
 # Child-SP          RetAddr           Call Site
00 fffff800`00b99d18 fffff800`0467d929 nt!KeBugCheckEx
01 fffff800`00b99d20 fffff800`0467c5a0 nt!KiBugCheckDispatch+0x69
02 fffff800`00b99e60 fffff880`01d1bff0 nt!KiPageFault+0x260
03 fffff800`00b99ff8 fffff880`01d1d06f NETIO!memcpy+0x1c0
04 fffff800`00b9a000 fffff880`01e3eb1e NETIO!RtlCopyMdlToBuffer+0x8f
05 fffff800`00b9a060 fffff880`01e3e6cd tcpip!IppSendError+0x2de
06 fffff800`00b9a1f0 fffff880`01e3e761 tcpip!IppSendErrorList+0x6d
07 fffff800`00b9a250 fffff880`01f3865d tcpip!IppSendErrorListForDiscardReason+0x61
08 fffff800`00b9a2b0 fffff880`01ec5c91 tcpip!IppFlushDropQueue+0x8d
09 fffff800`00b9a300 fffff880`01e898d7 tcpip! ?? ::FNODOBFM::`string'+0x427f5
0a fffff800`00b9a450 fffff880`01e89b48 tcpip!Ipv4pInterfaceSetTimeout+0x1dc
0b fffff800`00b9a4d0 fffff880`01e8a2ca tcpip!IppCompartmentSetTimeout+0x88
0c fffff800`00b9a540 fffff800`046895bc tcpip!IppTimeout+0x5a
0d fffff800`00b9a570 fffff800`04689456 nt!KiProcessTimerDpcTable+0x6c
0e fffff800`00b9a5e0 fffff800`0468933e nt!KiProcessExpiredTimerList+0xc6
0f fffff800`00b9ac30 fffff800`04689127 nt!KiTimerExpiration+0x1be
10 fffff800`00b9acd0 fffff800`0467608a nt!KiRetireDpcList+0x277
11 fffff800`00b9ad80 00000000`00000000 nt!KiIdleLoop+0x5a



fffff800`00b9a980  00000000`00000000
fffff800`00b9a988  fffff880`012da100*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x91100
fffff800`00b9a990  00000000`00000001
fffff800`00b9a0b8  fffffa80`158b0080
fffff800`00b9a0c0  fffffa80`158b0080
fffff800`00b9a0c8  fffff880`0f6b6097*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x82097
fffff800`00b9a0d0  fffffa80`15dde280
fffff800`00b9a0d8  00000000`00000000


0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0f634000 fffff880`10b3e000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jul 16 03:37:09 2015 (55A70AC5)
    CheckSum:         014A8B0F
    ImageSize:        0150A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm iaStorA
Browse full module list
start             end                 module name
fffff880`01249000 fffff880`01514000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        Sun Sep 02 03:01:24 2012 (5042AFE4)
    CheckSum:         000A0CD7
    ImageSize:        002CB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
30 Apr 2016   #3
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Hi Axe, thanks for the reply.

As far as I know those are the latest chipset drivers for my system, those are the latest I can find on the Dell site anyway. And the BIOS is on the latest available. Weird that it's only started happening within the past few weeks, which is leading me to think it might be a software issue. Everything was fine up until then. I've updated a few things such as Malwarebytes and Comodo and wondering if it could be these two conflicting? I've updated Virtualbox recently, would that have anything to do with the Network adapter?

This is the only support page I could find
Product Support | Dell US
My System SpecsSystem Spec
.

30 Apr 2016   #4
axe0

Windows 10 Pro
 
 

Depending on what you're using of Avast, this may be conflicting.
Code:
Start Menu\Programs\AVAST Software	Public:Start Menu\Programs\AVAST Software	Public
Start Menu\Programs\COMODO\COMODO Firewall	Public:Start Menu\Programs\COMODO\COMODO Firewall	Public
My System SpecsSystem Spec
30 Apr 2016   #5
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Thanks for the help Axe.
I'll try uninstalling and reinstalling my AMD drivers and also reinstall Avast and Comodo with fresh settings. If that doesn't fix it I'll try rolling back to an older version of Comodo as I have a feeling it might be that causing the issue.
I'll do all that tomorrow and report back if it continues to BSOD.
My System SpecsSystem Spec
29 May 2016   #6
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Hey Axe,

I know it's been a few weeks but just wanted to report back. I went back to an earlier version of comodo and haven't had another BSOD in weeks now. So it's definitely something they've introduced in one of the recent versions which was causing the BSOD on Shutdown. I think it might have been the Viruscope function of Comodo which was conflicting with Avast.
System is running well again with the older version installed.

Thanks for the help.
My System SpecsSystem Spec
29 May 2016   #7
axe0

Windows 10 Pro
 
 

Glad to hear
My System SpecsSystem Spec
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 "NETIO.SYS DRIVER_IRQL_NOT_LESS_OR_EQUAL" when shutting down system




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