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Windows 7: Random BSOD, Computer Restarting, Began Recently

01 May 2016   #1
DJConan

Windows 7 Pro 64 bit
 
 
Random BSOD, Computer Restarting, Began Recently

The BSOD just began recently and the computer restarts. I did see an error related to Microsoft Security Essentials, so I uninstalled that. Not long later, the computer restarted again. I updated and ran Malwarebytes and nothing was found. Also ran CCleaner and let that do its thing. Ran the Windows hard drive error checking and no problems were found. The problem still exists.

Tried a sfc /scannow, but at 70% complete, it returns, "Windows Resource Protection could not perform the requested operation."

The only thing that I can think of that has changed recently was that I installed a SYBA PCI-Express 2-Port DB9 RS232 serial card (SD-PEX15022). I have a couple of these cards installed on identical PCs that are not going to BSOD, so I'm not sure if that was just a coincidence that the crashing came soon after.

Thanks for any help.




Attached Files
File Type: zip REG01-Sun_05_01_2016__21407_83.zip (1.90 MB, 5 views)
My System SpecsSystem Spec
.
01 May 2016   #2
axe0

Windows 10 Pro
 
 

Hi DJConan,

Welcome to the 7forums

Microsoft Security Essentials is the most stable AV for Windows 7, I recommend that you reinstall it.

Please update the BIOS to version F4
GIGABYTE - Motherboard - Socket 1155 - GA-H61M-S1 (rev. 3.0)

Please update the Intel Rapid Storage drivers
GIGABYTE - Motherboard - Socket 1155 - GA-H61M-S1 (rev. 3.0)
Code:
1: kd> lmvm iastora
Browse full module list
start    end        module name
8c407000 8c6b0000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        Sun Sep 02 02:59:16 2012 (5042AF64)
    CheckSum:         0008E6EF
    ImageSize:        002A9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
01 May 2016   #3
DJConan

Windows 7 Pro 64 bit
 
 

Hi axe0,

Thanks for the reply. I just tried to update the Intel Rapid Storage drivers and as soon as I try to start the installation, I received the error "the setup program ended prematurely because of the following error: [String ID not found].

This computer is at a remote location, so I cannot update the BIOS today, but will try to get on location this week to do that.

Update: Must have been a dad d/l of the driver. Tried again from a different source and managed to get the latest driver installed.
My System SpecsSystem Spec
.

01 May 2016   #4
DJConan

Windows 7 Pro 64 bit
 
 

After updating the Intel Rapid Storage driver (and restarting), the computer crashed as soon as I went into the Control Panel.
My System SpecsSystem Spec
02 May 2016   #5
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
02 May 2016   #6
DJConan

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Why are you posting the link to the BSOD posting instructions?
My System SpecsSystem Spec
02 May 2016   #7
axe0

Windows 10 Pro
 
 

Quote:
the computer crashed as soon as I went into the Control Panel.
Assuming this crash was a BSOD a new zip is necessary.
My System SpecsSystem Spec
02 May 2016   #8
DJConan

Windows 7 Pro 64 bit
 
 

New data collected.


Attached Files
File Type: zip REG01-Mon_05_02_2016_232534_47.zip (1.92 MB, 1 views)
My System SpecsSystem Spec
03 May 2016   #9
axe0

Windows 10 Pro
 
 

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:



From where did you install the Intel drivers? They haven't changed.
Code:
1: kd> lmvm iastora
Browse full module list
start    end        module name
8c407000 8c6b0000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        Sun Sep 02 02:59:16 2012 (5042AF64)
    CheckSum:         0008E6EF
    ImageSize:        002A9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
03 May 2016   #10
DJConan

Windows 7 Pro 64 bit
 
 

I ran CCleaner once earlier and have no plans to use it anymore. There were no crashes over the past 24 hours. I will be picking up the PC to bring home with me and work on it in about 20 hours.

I used the link you posted earlier and d/led the driver from there.
My System SpecsSystem Spec
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