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Windows 7: Computer freezes/recovers or freezes/crashes ~once per day

02 May 2016   #11
axe0

Windows 10 Pro
 
 

In the case of a size limit problem, upload it to a 3rd party uploader and post a shared link in your next reply.

Yes & bugcheck = the stopcode on the BSOD screen, like 0x7A, 0x124, 0x3B, 0x133, 0x101, etc., or as you would see it on the screen: 0x0000007A, 0x00000124, 0x0000003B, 0x00000133, 0x00000101, etc.


My System SpecsSystem Spec
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02 May 2016   #12
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here's a link to eventlog.txt: https://app.box.com/s/fpy8e781wuf59qj1en6cjm4u399wgodq

Unfortunately I don't remember the bug codes, if they were displayed at all. In one case that I recorded, after pressing ctrl/alt/del to try to bring up Task Manager, I got the message "The logon process was unable to display security and logon options when c/a/d was pressed. If the operating system does not respond, press ESC or restart the cptr by using the power switch." When I pressed ESC I got a BSOD. Other times (as I mentioned) both screens will go completely black except for the cursor, which I can move but can't do anything with.
My System SpecsSystem Spec
02 May 2016   #13
axe0

Windows 10 Pro
 
 

The only BSOD that has been logged is the manual forced BSOD.
Try below tests.



Computer freezes/recovers or freezes/crashes ~once per day Diagnostics Test Computer freezes/recovers or freezes/crashes ~once per day
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.



Computer freezes/recovers or freezes/crashes ~once per day Diagnostic Test Computer freezes/recovers or freezes/crashes ~once per day
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
My System SpecsSystem Spec
.

03 May 2016   #14
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I haven't finished all the tests but here's an update:
On the boot (C drive, SeaTools stalled at 28% through. (It didn't indicate "failed", but it just wouldn't go any further, even with two tries and several hours.)
HD Tune found two sequential errors at locations that are 27% of the way through the 1.5 GB drive, so I expect SeaTools and HD Tune are finding the same problem.
I ran chkdsk some time ago after the problem first started occurring, but it didn't find anything wrong then. I can run it again.
Similarly, I ran Memtest86 at about the same time, and it found nothing wrong (though I think I ran it for only two passes, not eight).
It seems like it's time to buy a new hard drive, right?


Attached Thumbnails
Computer freezes/recovers or freezes/crashes ~once per day-03-may-2016_15-57.png   Computer freezes/recovers or freezes/crashes ~once per day-03-may-2016_15-53.png   Computer freezes/recovers or freezes/crashes ~once per day-03-may-2016_15-48.png   Computer freezes/recovers or freezes/crashes ~once per day-03-may-2016_15-44.png  
Attached Files
File Type: pdf Temp.pdf (69.9 KB, 1 views)
My System SpecsSystem Spec
03 May 2016   #15
axe0

Windows 10 Pro
 
 

Quote:
It seems like it's time to buy a new hard drive, right?
Not necessarily because of the bad sectors, but also because of the other results.
My System SpecsSystem Spec
03 May 2016   #16
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I just now ran the HD Tune program twice more over the 400-410 GB area where the error was found before, and now everything seems fine.
My System SpecsSystem Spec
03 May 2016   #17
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I didn't see your last post, but it does seem like a new HD is in order. I hope that is the source of the problem. I'll let you know when I put in the new drive if the issue goes away. In the meantime, thanks very much for your help!
My System SpecsSystem Spec
04 May 2016   #18
axe0

Windows 10 Pro
 
 

You're welcome

Keep me posted on the situation.
My System SpecsSystem Spec
01 Jun 2016   #19
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Shortly after your last note my computer crashed completely - after getting through the BIOS load it posted a line of gibberish, and that was that. Fortunately I'd backed everything up. I purchased a new hard drive, installed my backups on it, and I now seem to be back in business. I haven't had the problem I wrote about with the new drive, so it definitely looks like the old drive was the culprit. Thanks again for the help.
My System SpecsSystem Spec
02 Jun 2016   #20
axe0

Windows 10 Pro
 
 

I'm glad that your problem is solved

You're most welcome.
My System SpecsSystem Spec
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