Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer freezes/recovers or freezes/crashes ~once per day

01 May 2016   #1
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Computer freezes/recovers or freezes/crashes ~once per day

For the past few weeks, about 1/2 hour after booting my computer up in the morning, whatever program I'm using at the moment will stop responding. If I continue to try to get it to respond, its screen will dim and I get the message "Not responding". The disk activity light goes on 100%. To a certain extent I can still get to other programs that are already running, but I can't open new ones. Usually, if I just sit and wait, after about 30-60 sec everything will be ok again; other times nothing will happen for several minutes after which I'll get a BSOD with the message "Windows was shut down..." and
Collecting data for crash dump ...
Initializing disk for crash dump ...

Because of this, I've been running Process Explorer. When the problem occurs I can switch to it if it's on the second screen of my dual-screen system. When I do so, almost everything seems normal:
CPU 1.5%
System Commit 3.46 GB
Physical Memory 3.0 GB
I/0 2 kB
Network 400 B
Disk 0 kB
The abnormal indication is that the disk shows 0 kB even though the disk activity indicator is on 100% of the time. The list of processes shows Avast (anti-virus program) and System to have overwhelmingly the largest I/O Read Bytes, but this doesn't seem abnormal.

I use the program WhoCrashed to check dump files. Some time ago I used it to cause a deliberate crash to check that dump files were being written. They are. However when I check crash dump files after the BSOD there is nothing new in them (WhoCrashed shows only the results of the test crash.)

Usually, but not always, after the first 30-60 sec freeze and/or crash, the computer seems to be ok for the rest of the day.

Any ideas as to what is causing this or how I can check further?

PLEASE NOTE: I downloaded and ran the DM Log Collector. When I did so, I got a brief notice saying something to the effect of "Action not completed. Access is denied." However it did create a zip file on the desktop. But when I try to upload it I get the message "You don't have permission to open this file." (I'm running as Administrator.) What's wrong?


My System SpecsSystem Spec
.
01 May 2016   #2
axe0

Windows 10 Pro
 
 

You're the only user of the system I assume?
My System SpecsSystem Spec
01 May 2016   #3
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, that's right.
My System SpecsSystem Spec
.

01 May 2016   #4
axe0

Windows 10 Pro
 
 

Please follow below instructions to manually collect some data of a few files.
If there are any problems please let me know, I've written the instructions for another user at Bsod 0xD1 - Windows 10 Forums but I'm not 100% sure if everything works the same for Windows 7.

Please search for "msinfo32" (without quotes) and open the msinfo32 app,
  • save it as msinfo32.nfo,
  • in explorer go to the directory where it is saved,
  • right click the msinfo32.nfo file,
  • choose 'send to' or 'copy to',
  • choose 'compressed (zipped) folder'


Please run following commands in an admin command prompt, it creates a file called 'systeminfo.txt', it is created with the DM Log Collector and shows some information about your system too but we'll have to do it manually now.
Code:
systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"
del "%USERPROFILE%\Desktop\systeminfo.tmp"
Please search "dxdiag" (without quotes), you'll see a pop-up within a few moments.
In this popup you see the DirectX Diagnostic Tool, click on 'Save All Information' and save it as 'dxdiag.txt'


Please go in Windows Explorer to following location for the gathering of the minidumps: %systemroot%\minidump
Select all dumps from the last week, right click 1 of them and choose > send to > compressed (zipped) folder naming it as minidumps.

Now that we have a few files, please upload them all, you may put them all together in 1 zip file if you'd like
You can put them in a zip file by moving them in the same place, select the files > right click 1 of them and choose > send to > compressed (zipped) folder.

To sum up there are a few files gathered
1. msinfo file
2. systeminfo.txt file
3. dxdiag file
4. minidumps
My System SpecsSystem Spec
01 May 2016   #5
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've attached the msinfo32.nfo file.
When I ran the DM Log Collector code you supplied I got the error message "ERROR: Invalid argument/option - 'findstr'.", so instead I just ran 'systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp" ' and have attached the file created.
I ran the DirectX diagnostic in both the 32-bit and (FWIW) the 64-bit versions and have attached both files.
There is only one minidump file, created when I deliberately crashed the system using WhoCrashed on March 24. FWIW, I've attached that as well.

Thanks for the help!


Attached Files
File Type: zip 032416-24296-01.zip (247.7 KB, 1 views)
My System SpecsSystem Spec
01 May 2016   #6
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

FYI, actually the first error message I got was "ERROR: Invalid argument/option - '/v'."
My System SpecsSystem Spec
01 May 2016   #7
axe0

Windows 10 Pro
 
 

Thank you for the data, unfortunately the uploaded file 'systeminfo.tmp' is a temporary file what is useless for me as I have no idea what to do with temp files.
Please run following code below in an admin command prompt to generate the right file, that should work for Windows 7.
Code:
systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"
My System SpecsSystem Spec
01 May 2016   #8
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Actually, the tmp file *is* a text file, just with a different extension. Nevertheless I ran the code you supplied and have attached the txt file generated.
Thanks again!


Attached Files
File Type: txt systeminfo.txt (13.1 KB, 1 views)
My System SpecsSystem Spec
01 May 2016   #9
axe0

Windows 10 Pro
 
 

I've just re-read your OP, do you remember what the bugcheck(s) is/are?

Could you run this command too in command prompt and upload the eventlog.txt created on the desktop please.
Code:
wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"
My System SpecsSystem Spec
01 May 2016   #10
coffent

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I tried to upload eventlog.txt, but its 18-MB size exceeds the 1-MB limit. I also tried zipping it, but strangely got an "Access is denied" message even though I can open it, move it to another folder, etc. The file lists events back to 12/19/15, so I could send you just the last 1-MB of it.

OP = original post? Not sure what you mean regarding the bugcheck(s).

BTW, since the problem occurs on most days, if there's a monitor that I can run that would help just let me know. As I mentioned, most times the system recovers after 30-45 sec, but I *think* I can force the system to crash by trying to switch to other windows during this time.
My System SpecsSystem Spec
Reply

 Computer freezes/recovers or freezes/crashes ~once per day




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Spybot 2 home edition freezes and crashes computer
I recently did a recovery to the factory image. I then started reinstalling my third party applications after I had installed all the Windows updates. My anti-virus is Microsoft Security Essentials. I use no third party "cleaning" applications or third party disk defraggers or firewalls; been...
System Security
BSOD, Then random computer crashes when playing, freezes on startup.
Hello, Lately there are weird things going on with my computer. Firstly, on the 07/01/2014 I had a BSOD. Details below : 71d3160702ca3f91376bc753df0c5547.png (unfortunately my MiniDump folder is empty, so this is all I can provide) And ever since then every time I come home, and turn my...
BSOD Help and Support
Windows Randomly Freezes and Recovers
So I recently purchased a new HP pavilion laptop. It has a Core i7 Gen 3 processor, with NVIDIA GEFORCE 630M and a Broadcom wireless chipset. It came with Windows 7 and I upgraded it soon after purchase to Windows 8 using a promo offer. Well, now I am back to Windows 7 due to some crashes but I...
General Discussion
computer crashes, freezes, have blue screen of death......help!
already re-installed windows 7, did driver updates and virus scans. here is my dump file thing created by windows seven forums diagnostic tool....
BSOD Help and Support
mouse freezes for 20 sec and sometimes crashes computer
I have an HP desktop x64, win 7 32 i just did a factory restore 2 day ago but, I still have 1 of the problems I had before; the mouse on my computer will freeze for like 20 sec and sometimes causing the system to crash. Yesterday, it shut down on me and a blue screen popped up it said something...
BSOD Help and Support
Computer freezes on hibernate and crashes when waking.
I'm stuck on this one. Everytime I try to hibernate or even shutdown my computer it gets to the blank screen and then just hangs. I'm forced to shutdown by the power button which I don't like to do. When I put my computer to sleep and wake it I get the Blue Screen of Death and it says...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App