Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD once per week while browsing

01 May 2016   #1
thegeneralfamil

Windows 7 Home Premium 64bit
 
 
BSOD once per week while browsing

My laptop is at least 8 years old and I don't use it for much anymore other than browsing. It's in good shape all things considered, but about once per week I do get the BSOD. This issue dates at least a year or so. It hasn't happened often enough for me to care so much, but just today I figured let me see if I can get this straightened out, and I happened upon this amazing site.

If there's any other info I can provide, let me know, but I haven't paid soo much attention to this to date but can moving forward in case it's not resolved!

I appreciate any help!!!




Attached Files
File Type: zip BCO-PC-Sun_05_01_2016_164647_49.zip (348.2 KB, 1 views)
My System SpecsSystem Spec
.
01 May 2016   #2
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, your current zip file contains only dump files while a lot others are missing + the dumps are 3-4 months old.
My System SpecsSystem Spec
01 May 2016   #3
thegeneralfamil

Windows 7 Home Premium 64bit
 
 

Ah sorry. Here you go. Thanks!!!


Attached Files
File Type: zip BCO-PC-Sun_05_01_2016_181951_03.zip (1.86 MB, 2 views)
My System SpecsSystem Spec
.

02 May 2016   #4
axe0

Windows 10 Pro
 
 

Go in Windows Explorer to %systemroot%\minidump and delete all files from 2015.
After you've cleaned up the minidump folder, only the dumps from 2016 should be present, please run the DM Log Collector again and upload a new zip file to see if that helps with the other missing files.
My System SpecsSystem Spec
02 May 2016   #5
thegeneralfamil

Windows 7 Home Premium 64bit
 
 

Thanks!


Attached Files
File Type: zip BCO-PC-Mon_05_02_2016_193858_67.zip (1.76 MB, 1 views)
My System SpecsSystem Spec
03 May 2016   #6
axe0

Windows 10 Pro
 
 

Please search for "msinfo32" (without quotes) and open the msinfo32 app,
  • save it as msinfo32.nfo,
  • in explorer go to the directory where it is saved,
  • right click the msinfo32.nfo file,
  • choose 'send to' or 'copy to',
  • choose 'compressed (zipped) folder'


Please run following code below in an admin command prompt.
Code:
systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"
Upload both the msinfo32 & systeminfo files.
My System SpecsSystem Spec
03 May 2016   #7
thegeneralfamil

Windows 7 Home Premium 64bit
 
 

Took me a bit but I think I got what you asked for.

Thanks again for your patience with my n00bness

Quote   Quote: Originally Posted by axe0 View Post
Please search for "msinfo32" (without quotes) and open the msinfo32 app,
  • save it as msinfo32.nfo,
  • in explorer go to the directory where it is saved,
  • right click the msinfo32.nfo file,
  • choose 'send to' or 'copy to',
  • choose 'compressed (zipped) folder'


Please run following code below in an admin command prompt.
Code:
systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"
Upload both the msinfo32 & systeminfo files.


Attached Files
File Type: zip msinfo32.zip (569.8 KB, 1 views)
File Type: txt systeminfo.txt (2.6 KB, 1 views)
My System SpecsSystem Spec
04 May 2016   #8
axe0

Windows 10 Pro
 
 

Visit Windows Update and install every update available, it may take a couple of times to get them all.
Code:
Hotfix(s):                 N/A
My System SpecsSystem Spec
13 May 2016   #9
thegeneralfamil

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Visit Windows Update and install every update available, it may take a couple of times to get them all.
Code:
Hotfix(s):                 N/A

I tried this, but I'm still experiencing the same problem sporadically, as I was previously. I take it nothing jumped out and my only option would be a factory reset?

Anyway, just wanted to come on here and report back, and express my gratitude for your efforts Axe0. Thanks!!
My System SpecsSystem Spec
13 May 2016   #10
axe0

Windows 10 Pro
 
 

Updating Windows just makes sure we are garanteed on the right way, without updating Windows troubleshooting sometimes may lead to something looking like the solution while it in reality isn't even close to a solution.

When you get another BSOD, upload a new zip created by the DM Log Collector, this is for everytime you want to post that you've had another BSOD crash so the crash can be analyzed and suggestions can be given faster.
My System SpecsSystem Spec
Reply

 BSOD once per week while browsing




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSODs for a week, just when browsing internet. Error atikmdag.sys
Hi all, need a little help! Third BSOD in a week, no idea what's causing it but it just seems to happen when I'm browsing the internet or possibly streaming videos/music. I caught one of the error codes on the blue screen, which was "atikmdag.sys". I do know that AMD catalyst software...
BSOD Help and Support
bsod once in a week
hello friends i have bsod once in a week and i dont know the reason. i upload the DM Collector report and the Bsod Report. thnx for help!
BSOD Help and Support
BSOD Once a week
Lately I seem to get a BSOD, regularly once a week. Just seems to happen randomly but usually in game or watching a video. SPECS: MS Windows 7 Home Premium 64-bit SP1 AMD Phenom II X4 955 8.00 GB Dual-Channel DDR3 MSI NF750-G55 (MS-7578) 1023MB GeForce GTX 460 I've included the...
BSOD Help and Support
BSOD once a week
My system has been crashing once a week for about a month now. It is just a little over a year old, Dell XPS8100, Windows 7 Home Premium, 64 bit. Its becoming a little bit annoying. Thanks if you can help. Larry Attached is the data requested.
BSOD Help and Support
2 BSOD this week, what gives?
I have had 2 BSOD occur this week. I managed to install the debugging tools and get a readout on both of them, but I am not sure how to interpret the results. If someone can help I'd be much obliged. Thanks in advance. Sam
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App