Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue Screen of Death: Physical memory dump, BAD_POOL_HEADER

02 May 2016   #1
hxlxjx

Windows 7 64bit
 
 
Blue Screen of Death: Physical memory dump, BAD_POOL_HEADER

Hi,

I've been searching online for days to find a solution for my laptop and most of them haven't been successful. I have an INSPIRON N5110 Dell laptop with Windows 7. A blue screen has popped up in the past and turned off my laptop completely, but it didn't cause any harm. This time, I cannot even get past the logo before the blue screen pops up.

Here's what it looks like:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

BAD_POOL_HEADER

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

STOP: 0x00000019 (0x0000000000000022, 0xFFFFFBA000C00000, 0x0000000000000001, 0x0000000000000000)

Collecting data for crash dump...
Initialising disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100

That's all I gathered from the blue screen. I also have other information from somewhere else so I hope it helps.

Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000022
BCP2: FFFFF8A000C00000
BCP3: 0000000000000001
BCP4: 0000000000000000

OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Unfortunately, safe mode doesn't work anymore. A few days ago, I could access safe mode without any problems but now, it's inaccessible. When it did work, I tried doing system restore, clearing out the hard drive and (although I haven't installed anything recently) tried uninstalling some programs.

Advice and help would be much appreciated, thank you.


My System SpecsSystem Spec
.
02 May 2016   #2
axe0

Windows 10 Pro
 
 

Hi hxlxjx,

Welcome to the 7forums

That is unfortunate to hear that you can't even boot into safe mode, but it gives some indications of possible causes. Please try to run below tests, they are all bootable.
If you have any problem with the tests, please do not hesitate to let me know so we can sort them out




Blue Screen of Death: Physical memory dump, BAD_POOL_HEADER Diagnostic Test Blue Screen of Death: Physical memory dump, BAD_POOL_HEADER
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.



Blue Screen of Death: Physical memory dump, BAD_POOL_HEADER Diagnostics Test Blue Screen of Death: Physical memory dump, BAD_POOL_HEADER
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk
Disk Check - Windows 7 Help Forums
My System SpecsSystem Spec
Reply

 Blue Screen of Death: Physical memory dump, BAD_POOL_HEADER




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
blue screen of death random applications memory dump
0000000000000099 00000000000D2F76 0000000000000000 0000000000000000 Windows 7 home premium Hp Pavilion Model #: MS227 Product #: BK232AA-ABA Software Build #: A1NAv6PrA2
BSOD Help and Support
How do I fix BAD_POOL_HEADER blue screen of death problem for my XP
Hi there, I am new to this forum and hope you can help me with my current problem Currently, I use Windows XP SP3 desktop and my computer is having problem as the start up is "Blue screen of death" keep coming and I tried to restore the system settings and still cannot be resolved It has no...
BSOD Help and Support
blue screen cuz of physical memory.
Windows 7 32-bit the original installed system retail version - What is the age of system (hardware)? ~5 - What is the age of OS installation? week.
BSOD Help and Support
Screen Physical memory dump (bsod)
Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original installed OS on the system? Yes - an OEM or full retail version? OEM - What is the age of system (hardware)? The graphics card is brand new, so is the RAM, the motherboard is 2 years, one of my hard drives is brand new while the...
BSOD Help and Support
Urgent Help Needed-Physical Memory Dump Blue Screen
Hi everyone, I am new here and just registered as I need urgent help with my laptop. I wanted to watch a wmv file this morning, and WMP downloaded a codec file, upon installing which I instantly got the blue screen of death. I restarted my windows, a few seconds after its start-up, the ruddy...
BSOD Help and Support
Memory Dump problem ! Blue screen of death !! HELP
Hey guys, I have an iMac 27 inch late 2009 running Windows 7 home premium 64bit using bootcamp. My computer specs are CPU - Intel i7 2.8ghz quad core RAM - (8gb standard with the imac) VIDEO - ATI Radeon HD 4850 I installed windows 7 on my imac using bootcamp today. It was working...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:22.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App